Top 1905 Scheduling manager Jobs in Medina, Oh

Customer Care Scheduler Operations - REMOTE
Signet Jewelers —Akron, OH
- $45,000 - $60,000 a year
- Full-time
- Remote
- Mid-level
- Training & development
Collections Manager-Healthcare
Revcare, Inc. —Fairlawn, OH
- Full-time
- Background check
- Microsoft Excel
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Assistant Site Manager
Whistle Express Car Wash —Kent, OH
- Full-time
- Mid-level
- Cleaning
- Marketing
12d
Dental Office Manager
Confidential —Cleveland, OH
- $80,000 - $85,000 a year
- Full-time
- Background check
- Dental office
- OSHA
- Health insurance
- Dental insurance
Quick Apply
13d
Construction Project Manager
Amsdell Companies —Cleveland, OH
- Full-time
- Background check
- Construction site
- Word processing
- Health insurance
- Dental insurance
Quick Apply
23h
Office Manager
Humanity Plus Homes —Barberton, OH
- $23.45 - $26.45 an hour
- Full-time
- Google Workspace
- Microsoft Outlook
- Inventory management
- Paid training
- Paid holidays
Quick Apply
B2B Marketing Manager
Audio-Technica U.S., Inc. —Stow, OH
- Full-time
- Hybrid work
- Background check
- Marketing
- 5 years
- Health savings account
- Relocation assistance
Quick Apply
Production Manager
Integrated Marketing Technologies (IMT) —Brunswick, OH
- $68,000 - $72,000 a year
- Extended hours
- 7 years
- Ability to walk for extended periods
- High school diploma or GED
Quick Apply
10d
Psychiatric Nurse
Alternative Paths —Medina, OH
- $48,000 - $50,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Background check
- Nursing
- Health savings account
- Health insurance
Quick Apply
Program Manager - Physical Therapist (PT)
Healthpro Heritage, LLC —Cleveland, OH
- $45 - $50 an hour
- Full-time
- Physical & Rehabilitation Medicine
- 3 years
- Supervising experience
- Wellness program
- Disability insurance
1d
CUSTOMER SERVICE REPRESENTATIVE
Health Aid of Ohio Inc —Middleburg Heights, OH
- $18 an hour
- 8 hour shift
- English
- Office
- High school diploma or GED
- Continuing education credits
- Health savings account
PMO and Bids & Proposals Manager
Safran Electrical & Power —Twinsburg, OH
- $93,000 - $120,000 a year
- Full-time
- 5 years
- Engineering
- Office
- Relocation assistance
Quick Apply
General Manager
Swensons Drive-in Restaurants, LLC —Akron, OH
- Sales
- Mid-level
- 3 years
- Disability insurance
- Health insurance
Quick Apply
13d
Sales Manager - Automotive Manufacturing
Welser Profile North America —Valley City, OH
- $95,000 - $130,000 a year
- Full-time
- Ability to walk for extended periods
- 5 years
- Bachelor's degree
- Wellness program
- Health savings account
Quick Apply
Leasing Consultant
Stark Enterprises —Westlake, OH
- Full-time
- Bachelor of Science
- Data analysis skills
- Mid-level
- Paid holidays
- Disability insurance
Manager of Membership and Communications
Great Work! Employment Services —Akron, OH
- $26.50 - $29.00 an hour
- Full-time
- Mid-level
- Office
- Organizational skills
Quick Apply
5d
Wireless Retail Sales Manager | Alliance Mobile - AT&T Authorized Retailer
Alliance Mobile Inc —Stow, OH
- $40,000 a year
- Weekends as needed
- Mid-level
- High school diploma or GED
- Mentoring
- Paid holidays
- Health insurance
Quick Apply
5d
Merchandiser
PHG Retail Services —Lodi, OH
- $12 an hour
- Merchandising
- Entry level
Quick Apply
Hair Stylist - Wadsworth High Street
Great Clips —Wadsworth, OH
- $25 - $35 an hour
- Part-time
- Barbering License
- Cosmetology License
- Entry level
- Paid holidays
- Paid time off
EV Project Manager
STG Electric Services LLC —Macedonia, OH
- $60,000 - $90,000 a year
- Full-time
- Office
- Residential
- Driver's License
- Paid holidays
- Dental insurance
Quick Apply

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scheduling manager jobs near medina, oh

Customer Care Scheduler Operations - REMOTE

Signet Jewelers -
Akron, OH

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Job Details

Full-time
$45,000 - $60,000 a year

Qualifications

Statistics
Staff performance monitoring
Operational analysis
Data systems development
Resource allocation (project management tasks)
Data analysis reporting
Budgeting support
Staff scheduling
Business analysis
Process design
Performance Reporting
Team scheduling
Mid-level
System maintenance
Employee attendance management
Team training
System testing
Forecasting
Schedule creation
Interdisciplinary policy and procedure development experience
System development
Management reporting
Capacity planning
Training & development
Business operations
Ad-hoc reporting
Call center management
Service level agreement (SLA) management
Strategic workforce planning
Database software proficiency

Full Job Description

We have many opportunities available on our other career site pages. Click here to link to our careers page!

Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People – and the love their actions inspire – are what drive us. We’re not only proud of the love we inspire outside our walls, we’re especially proud of the diversity, inclusion and equity we’re inspiring inside. There are dynamic career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us!

This position will be required to analyze contact center trends including: transaction volumes, call volumes, call patterns, staff productivity, and resource allocation. This analyst will monitor inbound call and chat traffic, volume of escalated case and social media work and outbound dialer calls. He/she will ensure service/performance volume is satisfied within SLA by adjusting scheduling needs as patterns change. This analyst will build proficient staffing and scheduling routines to meet business unit goals and objectives. Additionally, this includes the development and maintenance of database applications, report design and ad-hoc analysis.

Responsible for the maintenance of all Customer Connection Center functions related to the development, configuration, testing, rollout, training, maintenance and adoption of the WFM system. Analyzes contact volumes to create long term forecasts including integration of planned marketing efforts, shifts in customer contact trends, and disaster recovery. Generates, updates, and publishes agent schedules within established timelines and adjusts ad hoc as needed to support meetings and training initiatives.
Uses long term forecasts, assists operational Directors and Resource Planning Manager in budgeting process to ensure appropriate staffing levels are requested. Develops and makes recommendations on standardized policies and procedures for agent scheduling including shift bids/preferences, trades and time off requests.
Simulates the impact of proposed initiatives and confidently recommends the appropriate staffing actions for the business. Assesses the daily performance of the contact center and manages staffing changes to ensure payroll targets and Service Level Objectives are achieved. Maintains standardized reporting for internal and external management use; conducts orientation training associated with scheduling process for user community.
Analyses, monitors and reports on all staffing assumptions and provides recommendations to internal and external stakeholders. Collects, analyzes and reports historical center performance statistics and historical agent performance statistics. Responsible for data collection to ensure efficient and accurate WFM system configuration that meets the needs of the Customer Care Connection team.

Performs additional duties and projects as assigned.

Consistent regular scheduled attendance is considered an essential function of this job.

The salary range for this opportunity is $45,000 - $60,000. Base pay offered may vary depending on geographic region, internal equity, job related knowledge, skills and experience, among other factors.

Apply Now

Refine Your Search

scheduling manager jobs in medina, oh

Customer Care Scheduler Operations - REMOTE

Collections Manager-Healthcare

Assistant Site Manager

Dental Office Manager

Construction Project Manager

Office Manager

B2B Marketing Manager

Production Manager

Psychiatric Nurse

Program Manager - Physical Therapist (PT)

CUSTOMER SERVICE REPRESENTATIVE

PMO and Bids & Proposals Manager

General Manager

Sales Manager - Automotive Manufacturing

Leasing Consultant

Manager of Membership and Communications

Wireless Retail Sales Manager | Alliance Mobile - AT&T Authorized Retailer

Merchandiser

Hair Stylist - Wadsworth High Street

EV Project Manager

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