Top 64 Sr business analyst, ecommerce Jobs in Medina, Oh

Bilingual Customer Service Representative
Request A Test —Brecksville, OH
- $20 - $24 an hour
- Overtime
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick Apply
7d
Sr Business Analyst, eCommerce
Shurtape Technologies —Avon, OH
- Full-time
- 5 years
- Merchandising
- Office
Quick Apply
Analytics Analyst – eCommerce
American Greetings —Westlake, OH
- 5 years
- Residential
- Analysis skills
Sr Financial Analyst, Decision Support
Summa Health —Akron, OH
- $37.40 - $56.11 an hour
- Full-time
- Hybrid work
- Public speaking
- Mid-level
- Office
- AD&D insurance
- Disability insurance
Sr. Business Analytics (GIS)
KeyBank National Association —Brooklyn, OH
- $80,000 - $150,000 a year
- Full-time
- Hybrid work
- 5 years
- Office
- Finance
Senior Financial Analyst
Tempur Sealy —Medina, OH
- $100,000 - $125,000 a year
- Full-time
- Mid-level
- Office
- 3 years
- Disability insurance
- Health insurance
Senior Operations Data Analyst
Medical Mutual of Ohio —Cleveland, OH
- Hybrid work
- Office
- Master's degree
- SQL
- Health savings account
- Disability insurance
Business Analytics Sr Assoc
KeyBank National Association —Brooklyn, OH
- $80,000 - $150,000 a year
- Full-time
- Hybrid work
- 5 years
- Office
- Finance
Senior IT Business Analyst, Marketing Operations & Information Services
The J. M. Smucker Company —Orrville, OH
- Full-time
- Hybrid work
- Sales
- Office
- 3 years
Senior Financial Analyst, Financial Planning
Summa Health —Akron, OH
- $37.40 - $56.11 an hour
- Full-time
- Hybrid work
- Public speaking
- Mid-level
- Office
- AD&D insurance
- Disability insurance
Sr. eCommerce Specialist
Famous Supply —Akron, OH
- Full-time
- Merchandising
- Continuous improvement
- Product management
- Paid parental leave
- Paid holidays
Quick Apply
E-Commerce Manager
MALLEYS CHOCOLATE —Cleveland, OH
- $80,000 - $85,000 a year
- Sales
- Mid-level
- Business development
- Dental insurance
- Vision insurance
Quick Apply
3d
Marketing Coordinator
Eaglestone Products —Strongsville, OH
- Part-time
- Mid-level
- Office
- Organizational skills
- Health savings account
- 401(k)
Quick Apply
Sr IT Systems Analyst
Summa Health —Akron, OH
- $37.40 - $56.11 an hour
- Full-time
- Computer science
- Nursing
- 7 years
- AD&D insurance
- Disability insurance
Senior Business Analyst
FirstEnergy Corp —Akron, OH
- $55,675 - $120,960 a year
- Full-time
- Microsoft Excel
- Customer service
- Research
- Health insurance
- Dental insurance
Amazon Account CARE Specialist
Seaman Corporation —Wooster, OH
- Full-time
- Hybrid work
- Oracle
- Pass drug screening
- Mid-level
- Paid holidays
- Health insurance
Senior FP&A Analyst
Medical Mutual of Ohio —Cleveland, OH
- Hybrid work
- Microsoft Access
- CPA
- 5 years
- Health savings account
- Disability insurance
Marketing Associate
AVADirect —Twinsburg, OH
- Office
- High school diploma or GED
- Entry level
Advanced/Senior/Staff Business Analyst, FE Utilities Performance
FirstEnergy Corp —Akron, OH
- Full-time
- Engineering
- Mid-level
- SQL
- Health insurance
- Dental insurance
Senior Financial Analyst
Medical Mutual of Ohio —Cleveland, OH
- Hybrid work
- Microsoft Access
- CPA
- 5 years
- Health savings account
- Disability insurance

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sr business analyst, ecommerce jobs near medina, oh

Bilingual Customer Service Representative

Request A Test -
Brecksville, OH

Quick Apply

Job Details

Full-time
$20 - $24 an hour
7 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching

Qualifications

Computer operation
Spanish
Teamwork
Microsoft Excel
Microsoft Outlook
Computer literacy
Writing skills
Word embeddings
English
Attention to detail
Desktop applications

Full Job Description

COMPANY OVERVIEW

Founded in 2002, Request A Test is an ecommerce small business committed to providing nationwide, affordable, and convenient direct to consumer lab testing with outstanding customer service. We are proud to be a market leader in an ever-changing industry with tremendous growth opportunity. As a multi-year Weatherhead 100 award recipient, Request A Test has been recognized as one of the fastest growing companies in Northeast Ohio. Our team is passionate about the services we provide and the impact we make on our customers’ lives. Join our dynamic workplace that offers a positive, collaborative, and innovative work environment. If you like to win with purpose and are committed to excellence, then consider our Bilingual (English/Spanish) Customer Service Representative position.

THE ROLE

We are looking for an empathetic, reliable, multi-tasking, and problem-solving Bilingual (English/Spanish) Customer Service Representative who has a sincere desire to help others empower themselves and simplify their health journey. In this role, you will assist our customers via phone with sales and services inquiries, discuss alerts regarding results, problem-solve customer issues with our lab vendors, and assist with day-to-day operations of the business. You will work closely with a team of experienced trainers to be fully onboarded within 3 months of hiring.

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Manage approximately 30-35 incoming calls daily to assist customers with placing orders, setting up accounts, answering questions, and resolving concerns.

· Review and upload test results and occasionally call customers regarding alert results.

· Monitor and follow up on orders that are time sensitive or require additional attention.

· Process online orders and order approvals.

· Assist with customer service email inquiries in English and Spanish.

· Monitor statuses of certain tests to maintain our service level agreements (SLAs).

· Document interactions and report new concerns to leadership.

· Adhere to HIPAA regulations as related to the handling of private and sensitive medical information.

· Work on special projects in different focus areas (marketing, finances, IT, operations, human resources).

· Other duties as assigned.

REQUIREMENTS FOR SUCCESS

· Perform the above duties with efficiency and minimal errors while maintaining a positive and professional attitude.

· Punctual and reliable with a strong work ethic.

· Ability to accept feedback to understand one’s areas of opportunities and use that feedback toward continuous improvement.

2 years’ customer service experience preferred and experience in a medical related field is a plus.
Comfortable using a computer for daily operations and has basic working knowledge of Microsoft Outlook, Word, and Excel.
Excellent interpersonal, verbal, and writing skills in English and Spanish; strong communication with attention to detail.
Open minded and receptive to feedback.
Adheres to and upholds Request A Test’s Code of Conduct

ADDITIONAL INFORMATION

$20-$24 Hourly ($42,000-$50,000 annual compensation).
Bonus opportunities available with increased targets over time.
Full-time, in office position (Brecksville, OH).
2 evenings (11am-8pm) weekly.
Half day Saturday (9am-1pm) twice monthly.
Overtime is irregular but occasionally required.
Benefit options include Medical, Vision, Dental, and 401(k) plan with Company Match.
Paid Time Off and Sick Time provided.
Paid holidays.
A fun and rewarding work environment with social activities and amazing colleagues.

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Experience:

Phone Customer service: 2 years (Preferred)

Language:

Spanish (Preferred)

Ability to Commute:

Brecksville, OH 44141 (Required)

Work Location: In person

Quick Apply

Refine Your Search

sr business analyst, ecommerce jobs in medina, oh

Bilingual Customer Service Representative

Sr Business Analyst, eCommerce

Analytics Analyst – eCommerce

Sr Financial Analyst, Decision Support

Sr. Business Analytics (GIS)

Senior Financial Analyst

Senior Operations Data Analyst

Business Analytics Sr Assoc

Senior IT Business Analyst, Marketing Operations & Information Services

Senior Financial Analyst, Financial Planning

Sr. eCommerce Specialist

E-Commerce Manager

Marketing Coordinator

Sr IT Systems Analyst

Senior Business Analyst

Amazon Account CARE Specialist

Senior FP&A Analyst

Marketing Associate

Advanced/Senior/Staff Business Analyst, FE Utilities Performance

Senior Financial Analyst

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