Top 301 Facilities manager Jobs in Medway, Ma

Manager, Strategic Service Locations
BIK of New England —Milford, MA
- $130,000 - $160,000 a year
- Full-time
- 7 years
- Engineering
- Travel
- Health insurance
Quick Apply
5d
Maintenance Director The Residence at Natick South
LCB Senior Living, LLC —Natick, MA
- Full-time
- Mid-level
- Residential
- Team management
- Paid holidays
- 401(k)
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Facilities Operations Director
Maloney Properties LLC —Wellesley Hills, MA
- $100,000 - $120,000 a year
- Full-time
- Hybrid work
- Background check
- 5 years
- Research
- Paid holidays
- Disability insurance
Quick Apply
9d
Facilities Lead Manager - (Full Time)
Reed & Barton Real Estate - A Development Company —Taunton, MA
- $80,000 - $100,000 a year
- Full-time
- Maintenance
- Mid-level
- High school diploma or GED
Quick Apply
Facilities Manager- On-Site Westborough, MA
CBRE —Westborough, MA
- $47.11 - $52.88 an hour
- Full-time
- Mid-level
- Driver's License
- Math
8d
Associate Director, Facilities
LGC Clinical Diagnostics —Milford, MA
- $114,000 - $171,000 a year
- Full-time
- Bachelor of Science
- Engineering
- Senior level
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Superintendent/Maintenance
The Boston Land Company Management Services —Wrentham, MA
- $60,000 - $70,000 a year
- Full-time
- Background check
- Maintenance
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
14d
Client Facilities Lead
Barry's —Chestnut Hill, MA
- $20 - $21 an hour
- Part-time
- 18 years or older
- Mid-level
- Organizational skills
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Service Department Manager
VMA Electric Inc. —Marlborough, MA
- $70,000 - $90,000 a year
- Full-time
- Residential
- 3 years
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
5d
Director of Facilities (Full-Time, Boston)
Confidential —Boston, MA
- $65,000 - $75,000 a year
- Full-time
- Carpentry
- Background check
- Hospital
- Paid holidays
- Health insurance
Quick Apply
Lead Building Engineer
Lincoln Property Company —Waltham, MA
- $42.50 - $45.00 an hour
- Weekends as needed
- Background check
- Writing skills
- English
- AD&D insurance
- Paid holidays
Quick Apply
Manufacturing Maintenance Manager
CertainTeed —Norwood, MA
- $102,000 - $158,000 a year
- Full-time
- Engineering
- Military encouraged
- Organizational skills
- Health savings account
- Health insurance
Quick Apply
Engineering Manager
UG2 LLC —Boston, MA
- $140,000 - $160,000 a year
- Engineering
- Ability to lift 50 pounds
- Plumbing
Quick Apply
12d
Client Facilities Lead
Barry's —Boston, MA
- $20 - $21 an hour
- Full-time
- 18 years or older
- Mid-level
- Organizational skills
Quick Apply
Manager, HVAC/Refrigeration
Nouria Energy Services, Inc. —Hopkinton, MA
- Full-time
- Clean driving record
- Microsoft Excel
- Microsoft Outlook
Quick Apply
11d
Facilities Technician Supervisor
Gavin Foundation Inc —Dorchester, MA
- $38 an hour
- Full-time
- Ability to walk for extended periods
- Mid-level
- Residential
- Health insurance
- Dental insurance
Quick Apply
Facilities Operations Manager (Camfield Tenants' Association)
Maloney Properties LLC —Boston, MA
- $90,000 - $95,000 a year
- Full-time
- Carpentry
- Background check
- Spanish
Quick Apply
Facilities Management Dispatcher/Office Coordinator
Wellesley College —Wellesley, MA
- $25.00 - $25.50 an hour
- Temporary
- Background check
- Spanish
- English
Group Leader - Maintenance
Rich Products Corporation —Brockton, MA
- $34 - $35 an hour
- Overtime
- Mechanic experience
- Heavy equipment operation
- Mid-level
- Health insurance
- Paid time off
Program Director - Life Sciences
UG2 LLC —Cambridge, MA
- $175,000 a year
- Engineering
- Ability to lift 50 pounds
- Mentoring
Quick Apply

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facilities manager jobs near medway, ma

Manager, Strategic Service Locations

BIK of New England
Milford, MA

Quick Apply

Job Details

Full-time
$130,000 - $160,000 a year
5 days ago

Benefits

Health insurance

Qualifications

Customer retention
Technical support
Customer support
Industrial equipment
Training & development

Full Job Description

Position Summary

The Manager of Strategic Service Locations is responsible for developing, managing, and expanding the company's North American network of independent service partners to support customers throughout the lifecycle of crane and lifting equipment. This position establishes service standards, develops field service procedures, identifies and qualifies new service partners, and ensures consistent delivery of high-quality technical support across all authorized service locations.

The role serves as the primary liaison between the manufacturer and its strategic service network, driving operational excellence, customer satisfaction, safety, and long-term business growth.

Key Responsibilities

Strategic Network Development

Develop and execute the strategy for expanding and optimizing the North American independent service network.
Identify, recruit, evaluate, and onboard new strategic service partners in targeted markets.
Conduct due diligence to assess potential partners' technical capabilities, financial stability, safety performance, facilities, staffing, and customer service standards.
Negotiate service agreements and establish performance expectations with authorized partners.
Regularly evaluate existing partners and recommend improvements, expansion opportunities, or network changes.

Service Standards & Field Operations

Develop, implement, and maintain the company's Field Service Manual, including:
Standard operating procedures
Safety requirements
Service quality expectations
Inspection procedures
Warranty administration
Documentation standards
Technician certification requirements
Customer communication guidelines
Standardize service practices across all authorized locations.
Ensure compliance with company policies and applicable OSHA, ANSI, CMAA, and regional regulations.
Lead continuous improvement initiatives to enhance service quality and operational consistency.

Partner Management

Serve as the primary relationship manager for all independent service locations throughout North America.
Conduct regular business reviews and performance evaluations.
Monitor key performance indicators, including:
Customer satisfaction
Response times
First-time fix rates
Warranty performance
Safety compliance
Technician training and certification
Provide coaching, technical guidance, and operational support to partner organizations.
Coordinate corrective action plans when performance standards are not met.

Training & Technical Support

Coordinate technical training and certification programs for partner technicians.
Ensure partners maintain current knowledge of products, safety requirements, and service procedures.
Collaborate with engineering, manufacturing, and product support teams to communicate product updates and technical improvements.

Business Development

Collaborate with sales and regional leadership to identify service opportunities that support equipment sales.
Expand preventive maintenance, inspection, modernization, and aftermarket service offerings throughout the network.
Assist strategic partners in growing their local service business while maintaining manufacturer standards.

Continuous Improvement

Analyze service data and customer feedback to identify trends and opportunities for improvement.
Recommend enhancements to service procedures, documentation, and partner support programs.
Develop best practices that improve consistency, efficiency, and customer satisfaction across the service network.

Qualifications

Bachelor's degree in Business, Engineering, Industrial Technology, Operations Management, or a related field preferred.
7–10 years of experience in industrial field service, material handling, crane manufacturing, heavy equipment, or a related industry.
Experience managing dealer, distributor, or independent service networks.
Demonstrated success developing service programs and operational standards.
Strong understanding of field service operations, maintenance practices, and customer support.
Experience writing technical procedures, service manuals, or operational documentation.
Excellent leadership, communication, negotiation, and relationship management skills.
Ability to travel throughout North America (approximately 40–60%).

Preferred Qualifications

Knowledge of OSHA, ANSI, CMAA, ASME, and applicable safety standards.
Experience conducting service audits and partner assessments.
Lean, Six Sigma, or continuous improvement experience is an asset.

Core Competencies

Strategic Planning
Partner Relationship Management
Field Service Operations
Technical Documentation
Business Development
Operational Excellence
Safety Leadership
Continuous Improvement
Project Management
Communication and Negotiation
Customer Focus

Key Performance Indicators (KPIs)

Geographic coverage of the North American service network
Partner performance and compliance scores
Customer satisfaction and retention
Service response times
Warranty claim performance
Technician certification completion
Growth in service revenue
Network expansion and partner retention
Field service manual implementation and compliance
Audit results and safety performance

Reporting Relationships

Reports To: Director of Service

Direct Reports: Two administrative techs

Key Internal Relationships:

Executive Leadership
Operations
Engineering
Finance
Marketing

Pay: $130,000.00 - $160,000.00 per year

Benefits:

Health insurance

Willingness to travel:

75% (Required)

Work Location: In person

Quick Apply

Refine Your Search

facilities manager jobs in medway, ma

Manager, Strategic Service Locations

Maintenance Director The Residence at Natick South

Facilities Operations Director

Facilities Lead Manager - (Full Time)

Facilities Manager- On-Site Westborough, MA

Associate Director, Facilities

Superintendent/Maintenance

Client Facilities Lead

Service Department Manager

Director of Facilities (Full-Time, Boston)

Lead Building Engineer

Manufacturing Maintenance Manager

Engineering Manager

Client Facilities Lead

Manager, HVAC/Refrigeration

Facilities Technician Supervisor

Facilities Operations Manager (Camfield Tenants' Association)

Facilities Management Dispatcher/Office Coordinator

Group Leader - Maintenance

Program Director - Life Sciences

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