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Customer Service Advocate

Christian Care Ministry -
West Melbourne, FL

Apply Now

Job Details

Full-time
From $19.65 an hour

Benefits

Paid parental leave
Health savings account
Paid holidays
Disability insurance
Dental insurance
Paid time off
401(k) 4% Match
Parental leave
Employee assistance program
401(k) matching
Employee discount
Life insurance

Qualifications

Computer operation
Database systems
Word processing
Computer literacy
Microsoft Office
High school diploma or GED
Video conferences (communication methods)
Customer service problem-solving
Technical Proficiency

Full Job Description

Now hiring Customer Service Advocates for a target start date of September 8th, 2026!

The starting rate for this role is $19.65 per hour

Interested candidates must be willing and able to work onsite full-time in our Melbourne, FL office. Office hours are between 8am and 7pm ET, Monday through Friday.

The Mission

At Christian Care Ministry we believe that Christians can, and should, share in one another's burdens. Through the use of Medi-Share®, a healthcare sharing ministry for Christians, we cultivate that belief. To that end, our Mission Statement is as follows: Connecting people to a Christ-centered community wellness experience based on faith, prayer, and personal responsibility.

The Team

Everyone at Christian Care Ministry is in agreement with our Statement of Faith, which outlines our core beliefs. Although we aren't perfect people, we are serving our perfect God and our Members to the best of our ability.

The Job

Customer Service Advocates (CSAs) are a trusted resource for our Medi-Share program members and medical service providers who have questions or concerns related to the membership guidelines, provisions of the program, technical challenges, medical bills, and more. CSAs exemplify CCM's Christ-centered commitment to providing excellent service for members and providers through their technical proficiency, job knowledge, and faith.

Essential Job Duties & Responsibilities

Presenting accurate, complete, and sometimes sensitive or difficult-to-hear information to the caller with tact and grace
Troubleshooting and resolving issues
Working with a high sense of urgency with all medical service providers and program members
Showing compassion and understanding to customers in need
Meeting monthly service objectives as outlined by management
Embracing any additional training, development, or special assignments with optimism
Adhering to company rules and policies
Seeking to grow in the body of Christ; serving as a role model in professionalism, information accuracy, dependability, and timeliness and, if asked, mentoring others
Offering prayer to all members and providers at every appropriate opportunity
Contributes to the exercise and expression of Christian Care Ministry's Christian beliefs
All other duties as assigned

Essential Skills & Abilities

Oral and written communication expertise
Typing speed of 30 wpm or more
Reading and interpreting documents
Strong multi-tasking
Critical thinking and problem solving
Applying understanding to carry out instruction furnished in written, oral, or diagram form
Digital literacy including e-mail, search engines, word processing, Microsoft Suite, and Zoom
Familiarity working with two computer monitors
Strong knowledge of computer hardware and software
Maintaining strict adherence to scheduled tasks
Staying connected in a remote environment using multiple communications channels
Utilizing a database system including how to update fields

Core Competencies/Demonstrable Behaviors

Instills Trust - Gaining the confidence and trust of others through honesty, integrity, authenticity.
Ensures Accountability - Holding self and others accountable to meet commitments.
Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
Action Oriented – Takes on tasks and new opportunities with a sense of urgency and enthusiasm.
Member First – exhibits full commitment to serving members and/or clients by prioritizing their needs first in alignment with our program's purpose. This commitment is demonstrated through understanding of the program(s), provided through quality and timely service while exercising empathy in every interaction. Every CCM employee shares responsibility to steward resources faithfully, removing barriers to understanding, and creating accessible, connected, and Christ-centered experiences.
Humble – demonstrates Christ-Centered humility by honoring others, accepting feedback, and prioritizing collective success over individual recognition
Hungry – exhibits initiative, perseverance, and commitment to serving God through excellence. Demonstrates passion for personal and organizational growth while diligently advancing the mission of Christian Care Ministry
Smart – shows relational and emotional intelligence, communicates effectively, collaborates harmoniously, and reads social cues with grace and discernment

Education and/or Experience

High school diploma or GED, and two (2) years of customer service experience in a relevant industry (insurance, financial services, healthcare) required
Two years high volume contact center experience preferred
Experience in healthcare, insurance or medical billing preferred

Supervisory Responsibilities

This job has no supervisory responsibilities

Incentives & Benefits

We work hard to serve our Medi-Share Members, but know we can only do that if we invest in our employees professionally, financially, physically, socially, and spiritually. We purposefully invest in our employees so that our employees can invest in others.

For full-time employees working 30 hours or more, some of our benefits include, but are not limited to:

100% paid Medical for employees/99% for family
Generous employer Health Savings Account (HSA) contributions
Employer-paid Life Insurance (3x salary) and Long-term Disability Insurance
6 weeks of paid parental leave (for both mom and dad)
Dental - two plans to choose from
Vision
Short-term Disability
Accident, Critical Illness, Hospital Indemnity
401(k) – up to 4% match on ROTH or Traditional contributions
Generous paid-time off and 11 paid holidays
Wellness plan including Financial, Occupational, Mental/Spiritual, and Physical health incentives up to $50/mo
Employee Assistance Program including no cost, in-person mental health visits and employee discounts
Monetary Anniversary Awards Program
Monetary Birthday Awards

Minimum Age Requirement: Due to the nature of the responsibilities associated with this position—including independent decision-making, access to confidential information, and potential exposure to regulated environments—candidates must be at least 18 years of age at the time of hire. This requirement is in accordance with applicable federal and state labor laws and is intended to ensure compliance with workplace safety and legal standards.

Apply Now

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Now hiring Customer Service Advocates for a target start date of September 8th, 2026!

The starting rate for this role is $19.65 per hour

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