Top 277 Patient representative Jobs in Melrose, Ma

Patient Service Representative I - Part-Time
Tufts Medicine —Melrose, MA
- $20.12 - $25.15 an hour
- Part-time
- Hospital
- Word processing
- Computer literacy
14d
Customer Success Representative
Reliable Respiratory —Woburn, MA
- $30 an hour
- Full-time
- Hybrid work
- 18 years or older
- Spanish
- Computer literacy
Quick Apply
Patient Care Representative
42 North Dental —Saugus, MA
- $21 - $24 an hour
- Dental office
- HIPAA
- Entry level
Quick Apply
Patient Access Representative, Per Diem, Scheduling; Weekdays varying shifts from 7:30a-5p
Beth Israel Lahey Health —Burlington, MA
- $20.50 - $27.59 an hour
- Call employer
- Bilingual
- Microsoft Excel
- Microsoft Outlook
2d
Front Desk Office Lead
North Shore Pain Management —Cambridge, MA
- $24 - $28 an hour
- Full-time
- Bilingual
- Background check
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Dental Registration Rep
Franciscan Children's Hospital —Brighton, MA
- $20 - $26 an hour
- Full-time
- Dental office
- Hospital
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Senior Patient Coordinator
NAPA Center —Waltham, MA
- Full-time
- 7 years
- Microsoft Outlook
- Computer literacy
Quick Apply
Customer Service Representative ( 2nd Shift- onsite)
Hire Partnership LLC —Boston, MA
- $21 - $24 an hour
- Medical office experience
- HIPAA
- Mid-level
Quick Apply
Scheduling Coordinator - Home Care Agency (English/Russian Speaking required)
Multicultural Home Care —Lynn, MA
- $20 - $24 an hour
- Monday to Friday
- Customer service
- English
- Mid-level
- AD&D insurance
- Paid holidays
Quick Apply
Revenue Cycle Supervisor (Medford)
Innovive Health —Medford, MA
- Full-time
- Mid-level
- Travel
- Home Health
Quick Apply
Patient Access Associate
Cambridge Health Alliance —Everett, MA
- 8 hour shift
- Microsoft Excel
- Hospital
- Customer service
Patient Experience Representative- ORL Call Center
Boston Children's Hospital —Boston, MA
- $19.83 - $29.49 an hour
- Full-time
- Writing skills
- High school diploma or GED
- Entry level
Call Center Representative, Ambulatory
Mass General Brigham Community Physicians, Inc. —Lawrence, MA
- $17.71 - $23.20 an hour
- Full-time
- Remote
- No experience needed
- High school diploma or GED
- Experience equivalent to degree accepted
- Opportunities for advancement
Quick Apply
7h
Patient Access Representative 40 Hrs, Scheduling; varying shifts between 7am – 5:30pm
Beth Israel Lahey Health —Burlington, MA
- $20.50 - $27.59 an hour
- Full-time
- Bilingual
- Microsoft Excel
- Microsoft Outlook
Patient Service Representative – BIDMC (40 Hours, Day shifts)
Beth Israel Lahey Health —Boston, MA
- $20.50 - $27.59 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
Patient Service Representative II (44-Week Position)
Brandeis University —Waltham, MA
- $27.64 - $30.11 an hour
- Full-time
- Vital signs
- BLS Certification
- Mid-level
Customer Service Representative
FYZICAL Therapy and Balance Centers —Saugus, MA
- $50,000 - $60,000 a year
- Full-time
- Spanish
- English
- High school diploma or GED
- Opportunities for advancement
Quick Apply
Part Time Patient Service Representative II
Optum —Norwood, MA
- $18 - $32 an hour
- 8 hour shift
- 18 years or older
- Pass drug screening
- Mid-level
- Paid training
Patient Access Representative Senior
The Brigham and Women's Hospital, Inc. —Boston, MA
- $22.22 - $31.71 an hour
- Full-time
- Hybrid work
- HIPAA
- Mid-level
- High school diploma or GED
- Opportunities for advancement
Quick Apply
7d
Customer Service Rep II-2
NeighborHealth —Revere, MA
- Online Application
- Background check
- Spanish
- English
- Opportunities for advancement

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Patient Service Representative I - Part-Time

Tufts Medicine -
Melrose, MA

Apply Now

Job Details

Part-time
$20.12 - $25.15 an hour
14 days ago

Qualifications

Computer operation
Word processing
Computer literacy
Spreadsheets
High school diploma or GED
Desktop applications
Typing

Full Job Description

Hours: 25 hours per week; Thursday and Friday from 6:30 AM to 4:00 PM (Cardiac Front Desk). Saturdays from 7:30 AM to 3:00 PM (Main Registration).

Location: Onsite at MelroseWakefield Hospital

Requirements: Availability to attend day one orientation virtually, day two orientation in-person, and training classes during the day from Wed-Friday your first week that are approximately 6 hours. 1 winter and 1 summer holiday required at minimum.

Job Profile Summary

This role focuses on activities related to revenue cycle operations such as billing, collections, and payment processing. In addition, this role focuses on performing the following Patient Access duties: Performs the administrative and financial-clearance duties necessary to facilitate the procurement of clinical services by patients. Collects patient's necessary demographic and financial information from physician offices, acute-care entities, or the patients themselves, schedules services for patients, and handles referrals from primary care doctors to ensure patients are scheduled for recommended appointments/procedures, etc. An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., technical, clinical, non-clinical) operating in a “hands on” environment. The majority of time is spent in the delivery of support services or activities, typically under supervision. An entry level role that typically requires little to no prior knowledge or experience, work is routine or follows standard procedures, work is closely supervised and communicates information that requires little explanation or interpretation.

Job Overview:

This position is responsible for interviewing inpatients and outpatients with a courteous and professional demeanor to obtain accurate and complete patient registration data. Responsible for collecting and documenting in hospital registration system demographic and financial information for scheduled visits and completing pre-service collection of patient liability (including, but not limited to deductibles, coinsurances, co-payments, etc.) and/or bad debt. This position is also responsible for verifying patient insurance, confirming benefits eligibility, performing pre-authorization, pre-certification, and/or notification as required by third party providers.

Job Description:

Minimum Qualifications:

1.High school diploma or equivalent.

Preferred Qualifications:

1.One (1) year of experience in customer service setting, hospital registration, medical office, insurance, etc.

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.

1. Conducts Pre-Registration tasks for specified inpatients and outpatients prior to their date of service including: collects demographic, financial, and clinical information necessary for financial clearance of scheduled patients; obtains missing insurance information via patient’s family or physician offices; and completes insurance verification using online electronic verification system or contacting payor directly.

2. Obtains consent for treatments and authorizations as necessary. Explains signature requirements to patients and patient’s representatives in a manner that is easily understood by the patient or their representative.

3. Verifies the validity of insurance coverage via eligibility tools. Ensures the appropriate plan codes have been added to registration based on the information provided in the eligibility response. Educated on different insurance plans and coordination of benefits. Able to identify if there are any concerns with coverage after checking insurance eligibility.

4. Collects the appropriate information for auto and worker’s compensation registrations including information collected from the responsible party including the auto or worker’s compensation carrier, agent and/or employer. If full information is not collected, notes are properly documented as to why the information was not collected or available.

5. Notifies patient of financial liabilities as determined by insurance benefits, coverage limits, and appointment/procedure-specific charges.

6. Takes an active role in the collection of patient payments. Understands all collection policies and procedures that pertain to time-of-service collections. Communicates these policies effectively to patients following prescribed scripting. Understands the use of credit card devices regarding payments and credits. Is aware of all types of credit cards accepted by the organization.

7. Posts collected payments in system of record and verify appropriate dollar amount and volume are posted in compliance with department guidelines.

8. Provides Financial Counselor contact information to patients qualifying for state-sponsored financial assistance. Documents patient’s financial state and related information in system of record for reference of hospital administration and billing.

9. Obtains authorization, pre-certification, referral, and/or notification as necessary. Attaches verification to patient’s account and documents information in the system of record for reference of hospital administration and billing.

10. Takes personal responsibility to provide excellent customer service and delivers exceptional professional courtesy to all patients.

11. Interacts with physicians, nursing units, and office staff in a courteous and professional manner.

12. Maintains hospital financial information confidentially in accordance with all hospital policy and any state or federal regulations such as the HIPAA Privacy & Security Standards.

13. Meets the requirements of area specific benchmarks related to productivity and customer service such as wait times, call monitoring score card scores, number of registrations or calls processed, etc.

Physical Requirements:

1. Frequent sitting, standing and walking while working, and lifting 10-15 pounds.

2. Must be able to reach supply shelves in the office or supply room and reach printers and copiers.

3. May be exposed to dust and other typical office-like discomforts.

4. Manual dexterity using fine hand manipulations for computer keyboard operation.

5. Requires ability to see computer screen and read reports.

6. Requires ability to hear communications from coworkers, and from physicians and/or other clinical staff

Skills & Abilities:

1. Computer literacy required including familiarity with word documents, Excel spreadsheets, email applications and be able to learn new applications, including the Organization’s Electronic Health Record (EHR). Ability to perform accurate data entry.

2. Strong customer service skills including excellent interpersonal and telephone skills.

3. High degree of tact is necessary due to frequent interaction with patients, physicians, and insurance companies.

4. Experience using computer-based, patient registration systems.

5. Thorough understanding of private insurance, Medicare, and Medicaid programs.

6. Knowledge of medical terminology.

7. Excellent organizational skills required with attention to detail. Ability to prioritize work and be flexible with work assignments.

At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day.

The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals.

Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth—one of the many ways we invest in you so you can thrive both at work and outside of it.

Pay Range:

$20.12 - $25.15

Apply Now

Refine Your Search

patient representative jobs in melrose, ma

Patient Service Representative I - Part-Time

Customer Success Representative

Patient Care Representative

Patient Access Representative, Per Diem, Scheduling; Weekdays varying shifts from 7:30a-5p

Front Desk Office Lead

Dental Registration Rep

Senior Patient Coordinator

Customer Service Representative ( 2nd Shift- onsite)

Scheduling Coordinator - Home Care Agency (English/Russian Speaking required)

Revenue Cycle Supervisor (Medford)

Patient Access Associate

Patient Experience Representative- ORL Call Center

Call Center Representative, Ambulatory

Patient Access Representative 40 Hrs, Scheduling; varying shifts between 7am – 5:30pm

Patient Service Representative – BIDMC (40 Hours, Day shifts)

Patient Service Representative II (44-Week Position)

Customer Service Representative

Part Time Patient Service Representative II

Patient Access Representative Senior

Customer Service Rep II-2

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