Overview:
Wayfair is powered by people, people like you who bring energy, leadership, and a customer-first mindset to everything you do. As a Senior Assistant Store Manager of Operations, you’ll partner with the General Manager to lead all things operations, think logistics, inventory flow, visual presentation, sales, and team performance. You'll serve as a go-to leader for unifying store processes, keeping the back-of-house running smoothly, and making sure every customer-facing detail aligns with the Wayfair experience. If you're excited by cross-functional collaboration and thrive on getting things done, this could be your professional home.
What Does a Sr. Assistant Store Manager Do?
Lead Visual & Logistics Strategy: Oversee the performance, safety, engagement, and collaboration of the visual and logistics teams. You’ll ensure unified processes and seamless store operations that elevate the in-store experience.
Serve as a Key Operational Partner: Support the Assistant Store Manager team as a senior partner, holding key-holder responsibilities and helping drive total store success.
Unify Storewide Operations: Partner across functions from Sales to Asset Protection to Talent to align store goals, streamline processes, and create a consistent, customer-focused experience.
Own the Numbers: Monitor store performance, take ownership of key Visual and Logistics KPIs, and support other metrics through data-driven action planning and follow-through.
Drive Product Flow & Visual Execution: Lead execution of visual resets and product flows—ensuring new items arrive, are organized, and brought to life on the sales floor with precision.
Support Inventory Oversight: Oversee stock levels and troubleshoot inventory issues through the right channels, partnering to maintain accuracy and minimize shrink.
Coach & Build High-Performing Teams: Command a strong leadership presence while developing and inspiring operations and visual teams through expectations, accountability, and recognition.
Problem-Solve in Real Time: Juggle multiple priorities with clarity and calm—taking decisive action, communicating effectively, and ensuring nothing slips through the cracks.
Partner with Home Office: Collaborate with HQ partners to share insights, improve tools and technology, and elevate the overall customer and team experience.
You’ll Thrive in this Role if You Have:
Ops & Retail Know-How: 4–6 years of experience in operations, logistics, retail, visual merchandising, or e-commerce, especially in a leadership role where you’ve driven process and large team performance.
Process-Minded Thinking: 4+ years in creating or improving workflows, understanding throughput, and optimizing operations to keep things running like a well-oiled machine.
Sharp Decision-Making Skills: You’re a confident problem-solver who can analyze, adapt, and act with sound judgment, especially when things are moving fast.
Natural Motivator: You know how to inspire, coach, and rally a team. Your leadership is rooted in empathy, high expectations, and clear accountability.
Comfort in the Fast Lane: Change doesn’t scare you. In fact, you thrive in high-energy environments where agility, curiosity, and flexibility are key.
Tech-Savvy Vibes: You’re fluent in Google Suite or Microsoft Office and ready to learn new tools that help your team succeed.
Strong Comprehension Skills: You can easily read and interpret safety rules, operating instructions, and process documentation without breaking a sweat.
Flexible Availability: You’re available to work a retail schedule including mornings, evenings, weekends, and holidays and you’re cool with shifting gears when needed.
Additional Physical and Environmental Requirements:
Physical Activity: Frequent standing, walking, and reaching with hands and arms; occasional sitting, climbing, balancing, and crawling.
Mobility & Movement: Frequent stooping, kneeling, and crouching throughout the day.
Lifting Ability: Ability to lift and move up to 50 lbs independently on a regular basis. Some projects may involve heavier items, which must be managed with proper assistance or equipment.
Vision Requirements: Includes close, distance, color, and peripheral vision; depth perception and the ability to adjust focus.
Temperature Flexibility: Comfortable in environments with varying temperature conditions.
Noise Tolerance: Occasional exposure to moderate noise levels and physical activity.
Safety Awareness: Minimal exposure to workplace or environmental hazards—must adhere to all safety protocols.
What are the Benefits*?
Competitive Pay: Earn competitive compensation, with regular opportunities for performance-based increases and performance based bonuses.
Career Growth: Access professional development and advancement opportunities to help you grow with us.
Health Benefits from Day One: Medical, dental, and vision insurance coverage starts on your first day.
Time to Recharge: Take the time you need with our generous PTO policy for L4+ leaders which is designed to support work-life balance while aligning with our business needs and team priorities.
401(k) with Company Match: We’ll match up to 4% to help you plan for your future.
Tuition Reimbursement: Eligible after 6 months of employment—learn, grow, and get support along the way.
Wayfair Employee Discount: Generous employee discount of up to 30%+, although discounts will vary by product type. Plus, get 10% off at our in-store restaurant.
Parental Leave Options: Choose from paid and unpaid leave plans to support your growing family.
And So Much More: We’ve got more good stuff where that came from! Our full-time roles receive the full benefits package, while part-time or seasonal team members may have modified offerings. Your recruiter or in-store team can help with any questions!
Assistance for Individuals with Disabilities
Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.
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About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [email protected].
