Top 299 Technical account manager Jobs in Melville, Ny

Service Operations Manager
Nerds That Care —Hauppauge, NY
- $90,000 - $115,000 a year
- Full-time
- Supervising experience
- Bachelor's degree
- Mentoring
- Profit sharing
- Health savings account
Quick Apply
11d
Strategic Account Manager
Kaseya Careers —Norwalk, CT
- 5 years
- Bachelor's degree
- Product management
Quick Apply
1d
Manager Identity & Access Management
CardWorks Servicing LLC —Woodbury, NY
- $138,045 - $153,384 a year
- Full-time
- Hybrid work
- Computer Science
- Bachelor's degree
- Organizational skills
- AD&D insurance
- Paid holidays
Quick Apply
Senior Full-Stack Engineer (AI-Augmented)
Omnizant —Port Washington, NY
- $100,000 a year
- Full-time
- In-person
- Senior level
- Free parking
- Health savings account
Quick Apply
Lead Identity & Access Management
CardWorks Servicing LLC —Woodbury, NY
- $154,564 - $171,738 a year
- Full-time
- Hybrid work
- Computer Science
- System design
- Windows
- AD&D insurance
- Paid holidays
Quick Apply
Manager, Security Compliance
CardWorks Servicing LLC —Woodbury, NY
- $128,490 - $142,767 a year
- Full-time
- Hybrid work
- 8 years
- Analysis skills
- Bachelor's degree
- AD&D insurance
- Paid holidays
Quick Apply
Director, Security Risk Management
CardWorks Servicing LLC —Woodbury, NY
- $151,165 - $167,961 a year
- Full-time
- Hybrid work
- Master's degree
- 8 years
- Analysis skills
- AD&D insurance
- Paid holidays
Quick Apply
Program Manager
Air Industries Group —Bay Shore, NY
- $85,000 - $95,000 a year
- Full-time
- Management
- Inventory management
- Customer service
- Health insurance
- Dental insurance
Quick Apply
2d
Commercial Account Manager-Fitness Equipment
Johnson Health Tech Retail Inc —Long Island, NY
- $52,000 - $98,000 a year
- Full-time
- Hybrid work
- Clean driving record
- High school diploma or GED
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Project Engineering Manager
TTM Technologies —Farmingdale, NY
- $107,796 - $189,572 a year
- Full-time
- 5 years
- Supervising experience
- Travel
- Health savings account
- Paid holidays
Sr. Program Manager, Surveillance Development
TTM Technologies —Farmingdale, NY
- $115,841 - $203,720 a year
- Full-time
- 6 years
- Research
- Office
- Health savings account
- Paid holidays
Senior Manager Technical Program Management
Zebra Technologies —Holtsville, NY
- $156,960 - $235,440 a year
- Hybrid work
- DevOps
- Office
- Microsoft Office
- Paid time off
- Parental leave
10d
Join our Team! We are growing! Landscape Management Account Mgr. Needed! Horticulture exp.
The Laurel Group —Huntington, NY
- Up to $100,000 a year
- Full-time
- Clean driving record
- Sales
- Mid-level
Quick Apply
Sr. Mgr., Technical Program Management
Zebra Technologies —Holtsville, NY
- $156,960 - $235,440 a year
- Hybrid work
- Computer Science
- Bachelor of Science
- Office
- Paid time off
- Parental leave
10d
Senior Hardware Technical Program Manager
Zebra Technologies —Holtsville, NY
- $108,960 - $163,440 a year
- Hybrid work
- Computer Science
- 5 years
- Bachelor of Science
- Paid time off
- Parental leave
10d
Commercial Account Manager-Fitness Equipment
Johnson Health Tech Retail Inc —Queens, NY
- $52,000 - $98,000 a year
- Full-time
- Hybrid work
- Clean driving record
- High school diploma or GED
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Real-Time Software Engineering Manager
TTM Technologies —Farmingdale, NY
- $149,978 - $263,755 a year
- Full-time
- Computer Science
- C++
- Supervising experience
- Health savings account
- Paid holidays
Senior Director Technical Program Management
Zebra Technologies —Holtsville, NY
- $202,560 - $303,840 a year
- Hybrid work
- 7 years
- Office
- Microsoft Office
- Paid time off
- Parental leave
10d
Sr. Program Manager
TTM Technologies —Farmingdale, NY
- $115,841 - $203,720 a year
- Full-time
- Research
- 3 years
- Master's degree
- Health savings account
- Paid holidays
Customer Account Manager
Arkwin Industries —Bethpage, NY
- $75,000 - $85,000 a year
- Full-time
- Background check
- Basic math
- ERP systems
- Health insurance
- Dental insurance
Quick Apply

I want to receive the latest job alert for technical account manager in melville, ny

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical account manager jobs near melville, ny

Service Operations Manager

Nerds That Care -
Hauppauge, NY

Quick Apply

Job Details

Full-time
$90,000 - $115,000 a year
11 days ago

Benefits

Profit sharing
Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Opportunities for advancement
Life insurance
Referral program
Retirement plan

Qualifications

ConnectWise
Customer communication
Team leadership
Endpoint Detection and Response (EDR)
Supervising experience
Bachelor's degree
Leadership

Full Job Description

About Nerds that Care
Nerds That Care has been the trusted IT partner for Long Island businesses since 2005. We’re not a body shop — we’re a close-knit team of about 30 professionals who genuinely care about the quality of our work and the relationships we build with our clients.

Job Summary
Nerds That Care is seeking an experienced and driven Service Operations Manager to lead our Service Operations Team and ensure the consistent delivery of high-quality support services across our client base. This role is responsible for overseeing day-to-day service operations, team performance, client experience, operational efficiency, and continuous improvement initiatives within a fast-paced Managed Service Provider (MSP) environment.

The ideal candidate is an operational leader who thrives in a service-driven environment, understands MSP workflows and service delivery, and can effectively lead a technical support team while maintaining a strong focus on client satisfaction and operational excellence.

Key Responsibilities:

Lead and manage the daily operations of the Service Operations Team
Oversee ticket workflows, escalations, and workload distribution to ensure timely issue resolution
Ensure team adherence to SLAs, operational standards, and service delivery expectations
Monitor ticket quality, documentation accuracy, and overall service performance
Manage team scheduling and resource allocation to maintain appropriate support coverage
Review client concerns and coordinate timely resolutions with internal departments
Coach, mentor, and develop Service Operations Team members
Conduct performance reviews, provide ongoing feedback, and support employee development
Monitor team KPIs, productivity, and service metrics
Foster accountability, collaboration, and continuous improvement across the team
Identify opportunities to improve workflows, processes, and operational efficiency
Assist in implementing and managing MSP operational tools and platforms
Support and oversee RMM, EDR, MDR, monitoring, and operational technology initiatives
Participate in Root Cause Analysis (RCA), incident reviews, and postmortem discussions
Recommend new tools, automation opportunities, and operational improvements to leadership
Serve as a point of contact for service-related client escalations and operational concerns
Collaborate with leadership on operational planning and service strategy
Maintain strong communication with technical teams, vendors, leadership, and clients
Represent the Service Operations Team in internal and external meetings when needed

Qualifications

Bachelor’s degree in IT, Business Management, or related field preferred; equivalent experience may be substituted
5+ years in an MSP environment
2+ years of leadership or supervisory experience
Experience coaching and developing employees
Strong understanding of MSP service delivery, ticketing workflows, escalations, and client support operations
Experience with PSA/ticketing systems such as HaloPSA, ConnectWise, or similar platforms
Understanding of SLAs, KPIs, reporting, and quality assurance processes
Experience coordinating client onboarding and offboarding processes
Experience implementing and monitoring RMM, EDR, MDR, and other operational technology tools in an MSP environment
Strong leadership, organizational, and problem-solving skills
Excellent written and verbal communication skills
Ability to manage multiple priorities in a fast-paced environment
Customer-focused mindset with strong relationship management abilities

Preferred Qualifications

ITIL Foundation certification or equivalent service management training preferred
Prior MSP team management experience preferred
Familiarity with Microsoft 365 and MSP operational tools preferred

What We Offer

Opportunities for skill development and career advancement
Competitive compensation based on experience
Competitive Benefits Package including:
Health, Dental and Vision insurance
Life and Disability insurance
Paid time off, Sick time & Holidays
Retirement Savings Options (401k)
Annual Bonuses and Profit Sharing

Join us at Nerds That Care to lead innovative service operations that make a real difference! We’re committed to empowering our team members through growth opportunities, collaborative culture, and a shared passion for technology excellence.

Pay: $90,000.00 - $115,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Referral program
Retirement plan
Vision insurance

Experience:

MSP: 2 years (Required)
Leadership: 1 year (Required)
HaloPSA: 1 year (Preferred)
MSP management: 1 year (Required)

Work Location: In person

Quick Apply

Refine Your Search

technical account manager jobs in melville, ny

Service Operations Manager

Strategic Account Manager

Manager Identity & Access Management

Senior Full-Stack Engineer (AI-Augmented)

Lead Identity & Access Management

Manager, Security Compliance

Director, Security Risk Management

Program Manager

Commercial Account Manager-Fitness Equipment

Project Engineering Manager

Sr. Program Manager, Surveillance Development

Senior Manager Technical Program Management

Join our Team! We are growing! Landscape Management Account Mgr. Needed! Horticulture exp.

Sr. Mgr., Technical Program Management

Senior Hardware Technical Program Manager

Commercial Account Manager-Fitness Equipment

Real-Time Software Engineering Manager

Senior Director Technical Program Management

Sr. Program Manager

Customer Account Manager

I want to receive the latest job alert for technical account manager in melville, ny

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected