Top 90 Engagement specialist Jobs in Memphis, Tn

Prospect Engagement Specialist | Remote Jacksonville
MAA —Germantown, TN
- Full-time
- Remote
- Bilingual
- Microsoft Excel
- Microsoft Outlook
Quick Apply
5d
Retail Engagement Specialist
2020 Companies, Inc. —Memphis, TN
- $21 an hour
- Full-time
- Merchandising
- No high school diploma
- Mid-level
- Paid training
- Mileage reimbursement
Quick Apply
6d
Events and Donor Engagement Specialist
West Cancer Foundation —Memphis, TN
- $55,000 a year
- Weekends as needed
- Marketing
- Customer service
- Mid-level
- Paid holidays
- Health insurance
8d
Part Time Member Engagement Specialist
City of Germantown —Germantown, TN
- $16.81 an hour
- Part-time
- CPR Certification
- High school diploma or GED
- Computer skills
Executive Assistant & Digital Engagement Specialist
Methodist Le Bonheur Healthcare —Memphis, TN
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Marketing
Quick Apply
Client Relations Specialist
Trem —Memphis, TN
- $2,000 - $2,500 a month
- Part-time
- Business development
- Travel
- Fair chance
- Travel reimbursement
- Mileage reimbursement
Quick Apply
9d
Sr Specialist-Communications
FedEx Freight —Memphis, TN
- Full-time
- Marketing
- Research
- Mid-level
Sr Specialist-Communications (Brand & Creative Services)
FedEx Freight —Memphis, TN
- Full-time
- Marketing
- Research
- Mid-level
6d
Specialist Manager, Engagement Matters
Deloitte —Memphis, TN
- $93,000 - $171,300 a year
- Full-time
- CPA
- 5 years
- Research
Senior Demand Generation Specialist
Bailey International Inc. —Tennessee
- Evenings as needed
- Hybrid work
- Marketing
- 5 years
- Office
Community Liaison/ Outreach Specialist
WECARETN —Memphis, TN
- $18 an hour
- Full-time
- Analysis skills
- Recruiting
- Associate's degree
Quick Apply
Customer Account Specialist
C.H. Robinson —Collierville, TN
- $19.95 - $31.55 an hour
- Urgently hiring
- Hybrid work
- Sales
- Office
- High school diploma or GED
- Paid parental leave
- Health savings account
Specialist, Risk and Compliance Services (Center of Excellence)
Deloitte —Memphis, TN
- $63,000 - $116,000 a year
- Full-time
- Microsoft Outlook
- Research
- Mid-level
10d
Social Media Marketing Specialist
Langsdon Plastic Surgery Clinic and Surgery Center —Germantown, TN
- Full-time
- Surgery
- Mid-level
- In-person
Quick Apply
9d
Emergency Management Specialist (Mid-Level)
Essential Healthcare Solutions LLC —Memphis, TN
- $85,000 a year
- Full-time
- Hybrid work
- Up to 50% travel
- 5 years
- Writing skills
- Dental insurance
- Vision insurance
Quick Apply
Marketing Specialist
Methodist Le Bonheur Healthcare —Memphis, TN
- Full-time
- Marketing
- Office
- Bachelor's degree
Quick Apply
Principal Customer Contract & Payment Specialist, Neuroscience Shared Services
Medtronic —Memphis, TN
- $110,400 - $165,600 a year
- Full-time
- Remote
- 5 years
- Analysis skills
- Bachelor's degree
- Health savings account
- Employee stock purchase plan
6d
Global Communications Experienced Specialist
Deloitte —Memphis, TN
- 5 years
- Office
- SharePoint
13d
Employment Specialist/Job Coach
2nd Chance At Living Inc —Memphis, TN
- $16 - $17 an hour
- Part-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- On-the-job training
- Flexible schedule
Quick Apply
Health Insurance Specialist
Oak Street Health —Memphis, TN
- $21.10 - $36.78 an hour
- Full-time
- Sales
- Clinic
- Bachelor's degree
- Health insurance
- Dental insurance
5d

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Prospect Engagement Specialist | Remote Jacksonville

MAA -
Germantown, TN

Quick Apply

Job Details

Full-time
5 days ago

Qualifications

Video conferences (communication methods)

Full Job Description

Job Summary

The Prospect Engagement Specialist reports to the Sales and Leasing Manager and operates remotely to support the leasing operations and financial performance of assigned apartment communities for MAA. Primary responsibilities include interacting with prospective residents across multiple properties through different communication channels, providing extraordinary customer service from first contact to post-tour follow-up.

The successful candidate will embody and work to reinforce MAA’s Core Values. Those values include:

Appreciating the uniqueness of each individual
Communicating openly and with integrity
Embracing opportunities
Doing the right thing at the right time for the right reasons

Duties and Responsibilities

Serves as the first point of contact for all inbound apartment inquiries via multiple communication channels (phone, email, chatbot, digital platforms). Initiates contact with prospects upon lead receipt or incoming calls, ensuring a high-quality experience from the outset.
Builds strong rapport with prospects through engaging and professional telephone interactions and other communication channels with the objective of booking appointments for on-site tours. Creates a “wow” or extraordinary customer experience during every interaction and prospect touchpoint.
Delivers compelling sales pitches and creates urgency to encourage and schedule community visits. Schedules property tours (in-person, self-guided, or preferred method) and confirms appointments prior to the visit.
Provides a concierge-level service from initial contact through the day of the tour—and beyond, if applicable. Confirms tour details, provides directions to the property, and introduces the on-site point of contact facilitating the property tour(s).
Contacts prospects who missed a tour or toured without applying to encourage engagement and leasing.
Manages the lead platform pipeline to ensure swift response times, effective communication, and consistent follow-up. Executes campaigns to retain active engagement of prospects in the lead pipeline.
Supports multiple properties within a designated hub, region, market, or division, based on call volume, historical data, and unit count.
Ensures optimal lead-to-appointment and lead-to-visit conversion rates based on established goals. Maintains fast and consistent response times across all communication channels as compared to benchmarks. Achieves a high percentage of scheduled property tours based on established goals.
Develops and maintains a deep knowledge of all aspects, amenities and features of each assigned community.
Collects and updates market survey information from publicly available websites into revenue management system on a weekly basis.
Monitors, audits, and maintains artificial intelligence tool knowledge base to ensure accuracy and enable optimal performance of centralized support
Collaborates effectively with team members and stakeholders using digital collaboration tools and platforms (e.g., email, video conferencing, project management applications) to coordinate tasks and share updates.
Ensures availability during established working hours and applies self-motivation and time management to meet deadlines and deliver high-quality work independently. Adheres to company policies and security protocols while working remotely.
Performs other related duties as assigned to meet the needs of the business.

Required Qualifications

1-3 years of customer service and/or administrative support experience required, or an equivalent combination of education and experience

Preferred Qualifications

Bachelor’s degree with leasing experience preferred
Bilingual skills preferred

Knowledge, Skills, and Abilities

Sales knowledge, skills and abilities to sell products and services to new and existing customers
Customer service skills and conflict resolution skills to overcome objections and resolve issues
Skill and ability to clearly and concisely communicate verbally and in writing
Organizational skills to maintain records and schedules
Knowledge of apartment management laws and regulations at the federal, state, and local levels
Ability to develop and apply a thorough knowledge of all aspects, amenities, and features of communities within portfolio supported
Technology savvy and resourcefulness to learn and use multiple applications concurrently to complete various tasks and interact with others
Proficiency with Microsoft Office applications (Word, Excel, Outlook and PowerPoint)
Ability to maintain confidentiality and maintain appropriate discretion

Physical and Environmental Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
This position requires the ability to occasionally lift office products and supplies, up to 25 pounds.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Disclaimer

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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Refine Your Search

engagement specialist jobs in memphis, tn

Prospect Engagement Specialist | Remote Jacksonville

Retail Engagement Specialist

Events and Donor Engagement Specialist

Part Time Member Engagement Specialist

Executive Assistant & Digital Engagement Specialist

Client Relations Specialist

Sr Specialist-Communications

Sr Specialist-Communications (Brand & Creative Services)

Specialist Manager, Engagement Matters

Senior Demand Generation Specialist

Community Liaison/ Outreach Specialist

Customer Account Specialist

Specialist, Risk and Compliance Services (Center of Excellence)

Social Media Marketing Specialist

Emergency Management Specialist (Mid-Level)

Marketing Specialist

Principal Customer Contract & Payment Specialist, Neuroscience Shared Services

Global Communications Experienced Specialist

Employment Specialist/Job Coach

Health Insurance Specialist

I want to receive the latest job alert for engagement specialist in memphis, tn

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