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Sales Support Assistant

SHELBY FARMS PARK CONSERVANCY -
Memphis, TN

Quick Apply

Job Details

Part-time
$16 - $18 an hour

Qualifications

Client relationship management
Customer records maintenance
Email customer support
Accounts receivable management
Sales analytics & reporting tools
Phone communication
Client file management
Administrative experience
Cross-selling
Customer payment reminders
Task prioritization
Decision making
Venue customer assistance
Sales management systems proficiency
Organizational skills
Lead Tracking
CRM system proficiency
Communication skills
Sales follow-up
Entry level
Sales data tracking
Client interaction via phone calls
Office record organization
Customer data entry

Full Job Description

Job Title: Sales Support Assistant

Department: Sales + Events

Reports To: Director of Sales + Events

FLSA Status: Non-Exempt, Part-time

Pay Range: $16-$18/hr

About Shelby Farms Park Conservancy

Shelby Farms Park Conservancy (SFPC) is the nonprofit that manages and cares for Shelby Farms Park and Shelby Farms Greenline in Memphis, TN. SFPC is responsible for daily management, fundraising to meet operational budget needs, setting the vision for the Parks future, and stewarding its natural resources. SFPC team members are committed to our vision of creating a celebrated 21st-century park that defines and shapes a great city and that provides inclusive, equitable, and free access for every resident of the Memphis area.

About Shelby Farms Park

At 4,500 acres, Shelby Farms Park is one of the largest urban parks in the U.S. It features miles of trails, lakes and ponds, a buffalo herd, the Woodland Discovery Playground, the FedEx Event Center, a treetop adventure course, a sprayground, and an outdoor stage. It is a treasured asset for Memphis, offering inclusive and free access to all.

Position Summary

The Part-Time Sales Support Assistant provides front-line sales support for Shelby Farms Park Conservancy’s venue rental business, serving both the Indoor and Outdoor venue portfolios. Reporting to the Director of Sales + Events, this role functions as shared sales infrastructure—supporting inbound inquiries, customer service, accounts receivable follow-up, and sales reporting—so that the sales team can focus on closing business and managing client relationships. This position provides consistent support across portfolios to ensure a high-quality customer experience, timely payments, and reliable sales data. This role does not manage events, negotiate contracts, or own sales targets.

Key Responsibilities

Inbound Sales Support & Customer Service

Serve as the primary point of contact for inbound sales calls and general venue rental inquiries during assigned hours.
Provide accurate, high-level information about venue options, rental processes, and next steps.
Route qualified inquiries to the appropriate Indoor or Outdoor Sales person.
Ensure timely responses to inquiries when sales team members are in meetings, on tours, and during peak sales periods.

Sales Systems & Data Support

Ensure accurate records in TripleSeat and FairHarbor, including inquiry notes, client information, contracts, and basic updates.
Pull sales reports for the Director and Sales Managers, including pipeline, booking activity, and other summaries.
Support consistent use of sales systems across Indoor and Outdoor portfolios.

Accounts Receivable Support

Assist with monitoring outstanding invoices and payment status.
Send payment reminders and follow up on overdue balances in coordination with Sales Managers and Business Operations.
Flag payment issues or trends to the Director and appropriate Sales Manager.

Cross-Portfolio Coordination

Support cross-selling by identifying inquiries that may be better suited to a different venue or portfolio.
Ensure consistent intake standards, messaging, and customer experience across Indoor and Outdoor venue sales.
Serve as a shared support resource for the venue sales team, helping unify processes and communication.

What This Role Does Not Do

To maintain clear accountability and avoid role overlap, this position does not:

Quote or negotiate pricing
Draft or modify contracts
Commit venue availability
Own client relationships or sales targets
Coordinate event logistics, vendors, staffing, or day-of execution

Qualifications

Experience in sales support, customer service, administrative support, or sales operations
Comfort working with CRM or booking systems (experience with TripleSeat and/or Fair Harbor preferred)
Strong organizational skills and attention to detail
Clear, professional communication skills (phone and email)
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
Experience with basic accounts receivable or invoice follow-up preferred

Preferred Competencies

Customer-focused and service-oriented
Process-driven and detail-oriented
Comfortable working across teams and portfolios
Professional judgment and respect for decision boundaries
Reliable, responsive, and organized

Schedule & Work Environment

Part-time position averaging approximately 30 hours per week
Hours may fluctuate seasonally based on sales volume and peak periods
On-site presence at the Park required during scheduled shifts
Some schedule flexibility required to support high-demand sales periods

Shelby Farms Park Conservancy is an Equal Opportunity Employer. We consider all applicants without regard to race, color, religion, national origin, sex, age (40+), disability, veteran status, or any other legally protected status under applicable law.

Quick Apply

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Job Title: Sales Support Assistant

Department: Sales + Events

Reports To: Director of Sales + Events

FLSA Status: Non-Exempt, Part-time

Pay Range: $16-$18/hr

Key Responsibilities

Inbound Sales Support & Customer Service

Sales Systems & Data Support

Accounts Receivable Support

Cross-Portfolio Coordination

What This Role Does Not Do

Qualifications

Preferred Competencies

Schedule & Work Environment

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