Top 21 Desktop technician Jobs in Menands, Ny

IT Support Engineer
TAG Solutions —Menands, NY
- $25 - $35 an hour
- Full-time
- Background check
- Software troubleshooting
- Mid-level
- Health insurance
- Dental insurance
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Senior Help Desk Technician
Contact Government Services, LLC —Albany, NY
- $40,000 - $80,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Databases
- Health insurance
- Dental insurance
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Technology Support Analyst II
John W Danforth Company —Clifton Park, NY
- $62,400 - $68,400 a year
- Full-time
- Computer literacy
- Mid-level
- Windows
- Disability insurance
- Health insurance
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Support Desk Technician
Complete Network Support —Albany, NY
- $46,000 - $55,000 a year
- Overtime
- Computer science
- Computer Science
- Customer service
- Cell phone reimbursement
- Opportunities for advancement
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Tier 1 Managed IT Technician
Usherwood Office Technology —Albany, NY
- $21 - $25 an hour
- Computer science
- Computer Science
- Research
Technology Support Analyst II
John W. Danforth Company —Clifton Park, NY
- $55,000 - $65,000 a year
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- Health insurance
- Dental insurance
Help Desk Technician
cb20 —Schenectady, NY
- $20 - $22 an hour
- Full-time
- Mid-level
- Travel
- Leadership
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10d
Desktop Support Technician
Ovation Workplace Services Inc —Niskayuna, NY
- $39,000 - $49,000 a year
- Weekends as needed
- Computer Science
- Mid-level
- Office
Quick Apply
11d
Computer Technician II
ProTek Recycling, Inc. —Watervliet, NY
- $18.00 - $18.50 an hour
- Full-time
- 18 years or older
- Mid-level
- Quality control
- Health insurance
- Dental insurance
Quick Apply
Cleared Computer Technician
Colossal Contracting LLC —Ballston Spa, NY
- Full-time
- Mid-level
- In-person
- 1 year
- Dental insurance
- 401(k)
Quick Apply
Commercial Vehicle Inspector
Beacon Inspection —Albany, NY
- $65 an hour
- Contract
- Hybrid work
- ASE Certification
- Mid-level
- Driver's License
- Mileage reimbursement
Quick Apply
Network Engineer, Tier 1
Empire State —Albany, NY
- $85,000 - $95,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Windows
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Network Engineer, Tier 1
State of New York - Empire State Development, NYS —Albany, NY
- $85,000 - $95,000 a year
- Full-time
- Hybrid work
- Background check
- Mid-level
- Office
Systems & Network Technician
cb20 —Burnt Hills, NY
- $22 - $26 an hour
- Weekends as needed
- Computer Science
- Mid-level
- High school diploma or GED
Quick Apply

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desktop technician jobs near menands, ny

IT Support Engineer

TAG Solutions -
Menands, NY

Quick Apply

Job Details

Full-time
$25 - $35 an hour

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
Professional development assistance
Life insurance
Referral program
Retirement plan

Qualifications

Microsoft Windows Server
Written communication
Teamwork
Software troubleshooting
Interpersonal skills
Technical documentation
IT system monitoring
Windows
Network infrastructure
System maintenance
Virtualization tools
Firewall
Driver's License
Attention to detail
Hardware support
Server virtualization
IP networking

Full Job Description

Job Description

Position Title: IT Support Engineer
Reporting Manger: Service Manager
Team: Managed Services
Travel Requirements: Occasional onsite customer visits
Status: Full-time

Essence:
This position is responsible for providing IT support to TAG Solutions end users and their IT environments.
Including desktops, servers, network equipment and applications.

The IT Support Technician should have a broad range of technical experience and, above all else, a Customer-first mindset. They will field both more complex break/fix incidents and end user issues in conjunction with system-wide configurations that require a deeper knowledge of servers, virtualization, and networking. This role is expected to successfully resolve the majority of support requests raised to them, managing their efforts around TAG Solutions SLA requirements. In addition to incidents, an IT Support Technician also performs maintenance, updates, and system upgrades for a multitude of customer environments.

The key to success for a IT Support Technician is to maintain a proven level of proficiency with essential technical skills and to employ those with a passion for exceptional customer service in all interactions.

Qualifications:

Proven proficiency working with all Microsoft Operating Systems including latest server OS’s.
Proven proficiency working with IP networking including firewalls, switches and wireless technologies.
Proven proficiency working with VMWare
Proven proficiency working with Remote Monitoring and Management
Experience working with MS Office 365, Google Apps, Gmail, and anti-virus programs
Experience working with Backup solutions

For TAG proficiency means: You are capable and experienced, your skills can be demonstrated, and you are able to work independently with little help

Professional Qualifications:

Experience providing a high-level of customer service in a technical support environment
Experience managing customer directly over the phones or via electronic communications
Excellent verbal and written communication skills
Experience documenting and managing technical requests
Demonstrated ability to multitask and deliver IT support independently as well as with a team
Detail oriented
Do what-ever-it-takes attitude

Responsibilities:

Provide IT support to customers in accordance with the Support Playbook.
Monitor inbound phone and ticket queues, responding within service level agreements
Monitor queues for escalated tickets and respond within service level agreements.
Provide clear and detailed ticket notes.
Maintain and update documentation.
Look for ways to reduce ticket noise to help our customers more efficiently.
Contribute to a growing knowledgebase that all our engineers work from.
Onsite support at Customer sites as required.

Job Description

Contribution to “Customer Obsession”:

Providing customers with timely confirmation of the receipt of their issue, making them aware that we are “on it”
Understanding that well-crafted notes and exceptional detail on tickets is the foundation for the customers issue to be handled correctly throughout its lifecycle
Ensuring that the customers issue is completely resolved to their satisfaction
Asking about and addressing any other needs that a customer has

Desired Outcomes:

Confirming receipt of, and beginning work on escalated cases within 30 minutes of creation
Resolving 95% of cases with 30 minutes or less of total work time
Resolving minimum 12 tickets/day
Updating the case with exceptional notes whenever work is performed on a case, and taking the opportunity to call and send an update to the customer on the current status
Escalated cases include enough detail for Tier III to work them without additional request for information
Case details are tracked accurately and yield dependable and helpful reporting

Job Type: Full-time

Pay: $25.00 - $35.00 per hour

Benefits:

401(k)
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Professional development assistance
Referral program
Retirement plan
Tuition reimbursement
Vision insurance

Application Question(s):

This position requires travel to Customer sites. Are you located in or a short distance from of Albany, NY?

Experience:

Troubleshooting: 3 years (Preferred)
Windows: 3 years (Preferred)
Wolters Kluwer CCH: 1 year (Preferred)

License/Certification:

Drivers license (Required)

Willingness to travel:

100% (Required)

Work Location: In person

Quick Apply

Refine Your Search

desktop technician jobs in menands, ny

IT Support Engineer

Senior Help Desk Technician

Technology Support Analyst II

Support Desk Technician

Tier 1 Managed IT Technician

Technology Support Analyst II

Help Desk Technician

Desktop Support Technician

Computer Technician II

Cleared Computer Technician

Commercial Vehicle Inspector

Network Engineer, Tier 1

Network Engineer, Tier 1

Systems & Network Technician

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