Top 408 Information specialist Jobs in Menands, Ny

IT Support Specialist
Educational Vistas, Inc. —Schenectady, NY
- $50,000 - $60,000 a year
- Full-time
- Mid-level
- Office
- SQL
- Health insurance
- Dental insurance
Quick Apply
Guest Support Specialist- Community Connections
IPH —Albany, NY
- $20 an hour
- Part-time
- Microsoft Outlook
- Inventory management
- In-person
Quick Apply
13d
Health Information Specialist
Community Care Physicians —Latham, NY
- $15.00 - $18.75 an hour
- Part-time
- Computer literacy
- Office
- Computer skills
- Paid holidays
- Health insurance
4d
Public Information Specialist 1 (NY HELPS)
State of New York - Human Rights, Division of —Albany, NY
- $66,951 - $85,138 a year
- Full-time
- Background check
- Mid-level
- Master's degree
- Paid holidays
- Dental insurance
7d
Public Information Specialist 1 (NY HELPS)
State of New York - Teachers' Retirement System —Albany, NY
- $78,669 - $115,477 a year
- Full-time
- Background check
- Master's degree
- Senior level
3d
Patient Access Specialist - Birthplace
Albany Medical Center —Albany, NY
- $46,947 - $65,726 a year
- Full-time
- Hospital
- HIPAA
- Cleaning
6d
Patient Support Specialist
Community Care Physicians —Latham, NY
- $18 - $24 an hour
- Full-time
- Surgery
- High school diploma or GED
- Computer skills
- Paid holidays
- Health insurance
4d
Public Information Specialist 2, SG-23
State of New York - Financial Services, Department of —Albany, NY
- $86,681 - $109,650 a year
- Full-time
- Background check
- Office
- Master's degree
Information Technology Specialist 2, (SG-18)(NYHELPS) Item# 00316
State of New York - State Comptroller, Office of the —Menands, NY
- $66,951 - $85,138 a year
- Full-time
- Background check
- Computer science
- Computer Science
- Paid holidays
- Health insurance
11d
Quality Assurance Specialist
Wildwood Programs —Latham, NY
- $24.85 - $32.80 an hour
- Full-time
- Mid-level
- Residential
- High school diploma or GED
Information Technology Specialist 2
State of New York - Insurance Fund, State —Albany, NY
- $66,951 - $85,138 a year
- Email
- Background check
- Computer science
- Computer Science
6d
Information Technology Specialist 2 (Programming) (NY HELPS), Box Info Tech Spec 2 (Prog)
State of New York - Education Department, State —Albany, NY
- $66,951 - $85,138 a year
- Full-time
- Background check
- Computer science
- Computer Science
- Paid parental leave
- Paid holidays
IT Support Specialist - Albany, NY
SGI Global, LLC —Albany, NY
- $50,000 - $70,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer Science
Quick Apply
Transfer Support Specialist
The State University of New York (SUNY) —Albany, NY
- $73,000 - $87,000 a year
- Full-time
- 5 years
- Research
- Mid-level
- Health insurance
- Dental insurance
2d
Mental Health Program Specialist 2 (NY HELPS), Central Office;
State of New York - Mental Health, Office of —Albany, NY
- $86,681 - $109,650 a year
- Full-time
- Background check
- Nursing
- Adults
11d
Health Informatics Specialist I- Hybrid -New York
Trinity Health —Albany, NY
- $75,592 - $113,389 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Analysis skills
Pre-Service Specialist I
Albany Medical Center —Albany, NY
- $46,215 - $60,080 a year
- Full-time
- Hospital
- HIPAA
- High school diploma or GED
5d
Data Specialist
Contact Government Services, LLC —Albany, NY
- $61,152 - $82,992 a year
- Full-time
- Mid-level
- Training & development
- Health insurance
- Dental insurance
Quick Apply
Information Technology Specialist 2 (NY HELPS), Box Info Tech Spec 2
State of New York - Education Department, State —Albany, NY
- $66,951 - $85,138 a year
- Full-time
- Background check
- Computer science
- Computer Science
- Paid parental leave
- Paid holidays
Patient Access Specialist
Albany Medical Center —Albany, NY
- $46,947 - $65,726 a year
- Weekends as needed
- Computer literacy
- Medical office experience
- HIPAA

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IT Support Specialist

Educational Vistas, Inc.
Schenectady, NY

Quick Apply

Job Details

Full-time
$50,000 - $60,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
401(k) matching

Qualifications

Customer relationship management
Defect tracking tools
Ticketing system technical support

Full Job Description

IT Support Specialist

Location – 2200 Maxon Road Ext, Schenectady, NY 12308

Job Type: Full-Time – Monday – Friday 8 AM to 5 PM

About Educational Vistas, Inc.

Educational Vistas, Inc. (EVI) is a leading provider of data-driven solutions and software platforms for K-12 schools. Our comprehensive suite of products supports educational institutions in various areas, including assessment, student data management, school improvement planning, teacher evaluation, professional development, and more. We are committed to improving student outcomes through innovative technology and outstanding customer support.

Position Overview

As a Support Specialist, you will serve as the primary resource for our clients, providing technical and functional support for all Educational Vistas platforms. This customer-facing role is crucial in ensuring that users have seamless and successful interactions with our software solutions. The ideal candidate is tech-savvy, solutions-focused, and dedicated to helping educators and administrators reach their goals through effective software use.

Key Responsibilities

· Serve as the primary contact for users seeking technical assistance via phone, email, and support ticketing systems.

· Troubleshoot user issues across all Educational Vistas products, including but not limited to: Assessment Portals, Professional Development Platforms, and School Improvement Tools.

· Guide users through diagnostic procedures and provide step-by-step solutions or workarounds.

· Maintain a thorough understanding of all EVI platforms to provide accurate, informed support.

· Create and maintain internal and client-facing support documentation, FAQs, and training materials.

· Provide feedback to product development teams based on client experiences and recurring issues.

· Assist in onboarding new clients, including setup, configuration, and orientation to the platform.

· Conduct virtual or in-person training sessions for users on software usage and best practices.

· Collaborate with internal teams (development, QA, product management) to resolve complex issues.

· Escalate unresolved issues appropriately while maintaining client communication and follow-up.

· Identify trends in support cases and proactively suggest improvements to documentation, product features, or support processes.

· Contribute to initiatives aimed at enhancing the overall customer experience.

Qualifications

Required:

· 2+ years of experience in technical support, customer success, or help desk roles, preferably in an educational technology or SaaS environment.

· Strong understanding of web-based software systems and ability to learn new technologies quickly.

· Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.

· Experience with ticketing systems (e.g., Odoo, Zendesk, Freshdesk, Jira Service Desk) and CRM tools.

· Detail-oriented with strong problem-solving and analytical skills.

· Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Preferred:

· Familiarity with the K-12 education landscape and school district operations.

· Experience supporting student information systems, assessment platforms, or learning management systems.

· Working knowledge of SQL, HTML, or basic scripting (a plus but not required).

Work Environment:

May involve some travel for on-site training or client visits (as needed).
Support may be required during standard school operation hours, with occasional after-hours availability for critical issues or deployments.

Why Join Educational Vistas?

· Be part of a mission-driven team that impacts the future of education.

· Collaborate with passionate professionals in a supportive and innovative work culture.

· Work on diverse projects with direct exposure to school administrators, educators, and district leaders.

To Apply:

Please submit your resume and a brief cover letter detailing your interest in the role.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off

Work Location: In person

Quick Apply

Refine Your Search

information specialist jobs in menands, ny

IT Support Specialist

Guest Support Specialist- Community Connections

Health Information Specialist

Public Information Specialist 1 (NY HELPS)

Public Information Specialist 1 (NY HELPS)

Patient Access Specialist - Birthplace

Patient Support Specialist

Public Information Specialist 2, SG-23

Information Technology Specialist 2, (SG-18)(NYHELPS) Item# 00316

Quality Assurance Specialist

Information Technology Specialist 2

Information Technology Specialist 2 (Programming) (NY HELPS), Box Info Tech Spec 2 (Prog)

IT Support Specialist - Albany, NY

Transfer Support Specialist

Mental Health Program Specialist 2 (NY HELPS), Central Office;

Health Informatics Specialist I- Hybrid -New York

Pre-Service Specialist I

Data Specialist

Information Technology Specialist 2 (NY HELPS), Box Info Tech Spec 2

Patient Access Specialist

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