Top 43 Service desk engineer Jobs in Menomonee Falls, Wi

Dispatcher
TeamLogic IT, N. Milwaukee, WI —Germantown, WI
- Full-time
- Mid-level
- Organizational skills
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Sr MFG Engineer
QPS Employment Group —Pewaukee, WI
- $100,000 - $130,000 a year
- Welding
- Senior level
- Profit sharing
- Health insurance
Quick Apply
8d
Electrical Engineer – Product Development
Manpower Engineering —Milwaukee, WI
- Full-time
- Senior level
- Electrical Engineering
- 2 years
- Profit sharing
- Health insurance
Quick Apply
3d
Technical Service Representative
Bradley Company, LLC —Menomonee Falls, WI
- Full-time
- Mid-level
- Office
- Residential
- Paid parental leave
- Paid holidays
Quick Apply
IT Support Desk Engineer I
HEARTLAND BUSINESS SYSTEMS LLC —Pewaukee, WI
- Full-time
- Analysis skills
- Travel
- Conflict management
- On-the-job training
Quick Apply
Help Desk Engineer
Heritage Senior Living —West Allis, WI
- 8 hour shift
- Ability to walk for extended periods
- Research
- Mid-level
Quick Apply
11d
Systems Administrator
River Run Computers Inc —Glendale, WI
- $55,000 - $90,000 a year
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Ability to lift 50 pounds
- Disability insurance
- Health insurance
Quick Apply
Server Engineer II
The Medical College of Wisconsin, Inc. —Milwaukee, WI
- Full-time
- Mid-level
- SQL
- Analysis skills
- Paid parental leave
- Paid holidays
Quick Apply
Systems Engineer I
Impact Networking —Brookfield, WI
- $75,000 - $90,000 a year
- Full-time
- Computer science
- Azure
- Computer Science
- Paid parental leave
- Paid holidays
2d
Senior Manufacturing Engineer
Bradley Company, LLC —Menomonee Falls, WI
- Full-time
- Writing skills
- Office
- Residential
- Paid parental leave
- Paid holidays
Quick Apply
Supervisor Facilities - Lock & Door Team FT Day Shift Milwaukee
Advocate Aurora Health —Oak Creek, WI
- $38.20 - $57.30 an hour
- Full-time
- Computer literacy
- Mid-level
- Office
10d
Project Engineer
TeamLogic IT, N. Milwaukee, WI —Germantown, WI
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Office
- Health insurance
- Work from home
Quick Apply
Service Engineer, Milwaukee Service Team
DMG MORI USA, INC —Milwaukee, WI
- $83,000 - $110,000 a year
- Full-time
- Microsoft Outlook
- Up to 50% travel
- Computer literacy
Quick Apply
Cloud Engineer
Materion Services Inc —Milwaukee, WI
- $79,200 - $118,800 a year
- Full-time
- Azure
- Computer Science
- 5 years
Quick Apply
14d
IT Engineering Practice and Delivery Leader
Superior Support Resources, Inc. —Brookfield, WI
- 7 years
- Azure
- Mentoring
- Paid holidays
- Disability insurance
Quick Apply
Chief Engineer
Fairfield Inn and Suites Milwaukee Downtown —Milwaukee, WI
- Hotel
- Senior level
- Paid holidays
- Disability insurance
Quick Apply
2d
ILCS - Support Engineer II
Converge Technology Solutions —Oconomowoc, WI
- Weekends as needed
- Mid-level
- Office
- Ability to lift 50 pounds
11d
Project Engineer 1
Vierbicher Associates Inc —Milwaukee, WI
- Construction site
- Office
- Bachelor's degree
Quick Apply
Service Engineer
Komax Holding AG —Brookfield, WI
- Full-time
- Spanish
- Clean driving record
- Computer literacy
Account Manager
Etna Shared Services —Milwaukee, WI
- Full-time
- Construction site
- Mid-level
- Office
- Fuel card
- 401(k) matching
Quick Apply

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service desk engineer jobs near menomonee falls, wi

Dispatcher

TeamLogic IT, N. Milwaukee, WI
Germantown, WI

Quick Apply

Job Details

Full-time

Benefits

Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Employee discount
Opportunities for advancement

Qualifications

Customer communication

Full Job Description

Benefits:

401(k) matching
Competitive salary
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Training & development
Tuition assistance
Vision insurance

About TeamLogic IT

TeamLogic IT is a national provider of technology services and solutions. We help our customers with their current and future IT needs by delivering solutions that assure high availability, security, and flexibility for their IT infrastructure.

With more than 300 locations across North America and more than 1,500 technicians, thousands of businesses consider us their trusted technology advisor. We fill a void in the marketplace because we understand business and technology and can help our clients leverage technology to their advantage. Our philosophy is simple – we work with you the way we’d want someone to work with us.

TeamLogic IT has received a number of awards and recognitions in the franchise and managed services industries, and we’re proud of our reputation for exceptional customer service. Ready to join a leading MSP? Contact TeamLogic IT.

Overview

The Service Desk Dispatcher plays a crucial role in ensuring that client service requests are handled efficiently and effectively. As the first point of contact for incoming support tickets, the Dispatcher is responsible for prioritizing, assigning, and scheduling technical resources to address client needs. The role requires strong organizational skills, excellent communication, and a customer-focused approach to ensure timely resolution of IT support issues.

This role is ideal for candidates with experience in IT service coordination, dispatching, or customer service within a Managed Service Provider (MSP) environment.

Responsibilities

Service Request & Dispatch Management

Serve as the primary point of contact for all client service requests.
Gather detailed information from clients to classify tickets as incidents or service requests and assign appropriate priority levels.
Assign, schedule, and dispatch tickets to engineers based on urgency, technical complexity, and contractual service level agreements (SLAs).
Continuously monitor open service requests, ensuring prompt follow-ups and resolution.
Escalate service requests that cannot be scheduled within agreed service levels.

Resource Coordination

Schedule and manage internal and field technical resources using Autotask PSA.
Balance workloads across the engineering team by optimizing schedules and adjusting assignments as needed.
Track technician availability and ensure proper allocation of resources.
Support onsite service work by coordinating and scheduling customer appointments[KG3] [PR4] .

Client Communication & Customer Service

Keep clients informed of ticket progress, status changes, and expected resolution timelines.
Ensure quick turnaround of service requests while maintaining excellent customer service.
Address and escalate customer concerns appropriately to ensure resolution.
Improve client service perception and satisfaction through proactive communication and follow-ups.

Service Desk Operations & Reporting

Ensure accurate logging of all service requests in the ticketing system.
Monitor and ensure engineers enter time and documentation accurately in Autotask PSA.
Generate and distribute service level performance reports to management.[KG5]
Maintain accurate records of service requests, dispatch activities, and resolution statuses.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.

Quick Apply

Refine Your Search

service desk engineer jobs in menomonee falls, wi

Dispatcher

Sr MFG Engineer

Electrical Engineer – Product Development

Technical Service Representative

IT Support Desk Engineer I

Help Desk Engineer

Systems Administrator

Server Engineer II

Systems Engineer I

Senior Manufacturing Engineer

Supervisor Facilities - Lock & Door Team FT Day Shift Milwaukee

Project Engineer

Service Engineer, Milwaukee Service Team

Cloud Engineer

IT Engineering Practice and Delivery Leader

Chief Engineer

ILCS - Support Engineer II

Project Engineer 1

Service Engineer

Account Manager

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