Top 540 Customer experience specialist Jobs in Mentor, Oh

Customer Relations Specialist – Process Analyst
Northeast Ohio Regional Sewer District —Cleveland, OH
- $62,540 - $93,810 a year
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Research
- Free parking
- Wellness program
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9d
Video Specialist
Haver & Boeker Wire Weaving Inc. —Mentor, OH
- Extended hours
- Research
- Mid-level
- Office
- Health savings account
- Health insurance
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Operations Specialist
Stratos Wealth Partners —Beachwood, OH
- $60,000 - $62,500 a year
- Full-time
- Hybrid work
- Mid-level
- Finance
- Bachelor's degree
- Paid parental leave
- Health savings account
9d
MRO Sourcing Specialist
3B SUPPLY —Beachwood, OH
- Full-time
- Background check
- Microsoft Excel
- Research
- Health insurance
- Dental insurance
Quick Apply
Aurora Distribution Operations Specialist
McMaster-Carr Supply Company —Aurora, OH
- $95,500 - $108,500 a year
- Full-time
- Bachelor's degree
- US work authorization
- Entry level
- Profit sharing
- Paid parental leave
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Lead Midstream Service Specialist
Solstice Consulting Group —Ohio
- $45 - $54 an hour
- Full-time
- Up to 50% travel
- 8 years
- Supervising experience
- Health savings account
- Health insurance
Quick Apply
Sales Specialist
Crestmont Buick GMC —Beachwood, OH
- $60,000 - $100,000 a year
- Full-time
- Background check
- Dealership
- Computer literacy
- Health savings account
- Health insurance
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Sales Support Specialist
Ferrotherm Corporation —Cleveland, OH
- $55,000 - $65,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
13d
Account Specialist
Encore Funding —Pepper Pike, OH
- $21.00 - $23.50 an hour
- Full-time
- Microsoft Excel
- English
- Office
- Paid holidays
- Health insurance
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Senior Billing Specialist
Crossroads Health —Mentor, OH
- $50,000 - $53,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Pass drug screening
- Health savings account
- AD&D insurance
Quick Apply
11d
Senior Benefits Administration Specialist - Health & Welfare
Lubrizol —Wickliffe, OH
- Full-time
- Office
- Bachelor's degree
- Continuous improvement
- Health savings account
- Paid holidays
Professional Appliance Installation Technician / Sub- Contractor
Direct Connect Connections —Cleveland, OH
- $1,625 - $1,900 a week
- Weekends as needed
- Background check
- Clean driving record
- 5 years
Quick Apply
Furniture Repair Specialist
Fish Furniture, LLC —Bedford Hts, OH
- Full-time
- Mid-level
- Residential
- Ability to lift 50 pounds
- Paid holidays
- Health insurance
Quick Apply
Sales Specialist - Ultraclean Services
Cintas —Solon, OH
- $60,000 - $150,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
- Profit sharing
- AD&D insurance
Long Distance Professional Mover (Owner - Operator) CDL A
Berger Transfer & Storage —Cleveland, OH
- $200,000 - $400,000 a year
- Contract
- Owner-operator
- DOT physical examination
- CDL A
- Referral program
Quick Apply
Customer Account Specialist
Ravago Americas —Twinsburg, OH
- $56,000 a year
- ERP systems
- English
- Mid-level
Quick Apply
Quality Improvement Specialist
Sevita —Ohio
- $45,000 a year
- Full-time
- Customer service
- Mid-level
- Residential
- Paid holidays
- Paid time off
12d
Spirits Specialist - Cleveland
Skurnik Wines & Spirits —Cleveland, OH
- $65,000 - $70,000 a year
- Full-time
- Hospitality
- Clean driving record
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply
Personal Training Specialist
ONYX GYMS 24/7 —Willoughby Hills, OH
- $20 - $35 an hour
- 12 hour shift
- CPR Certification
- Mid-level
- In-person
- Continuing education credits
- Health insurance
Quick Apply
Clinical Sales Specialist, Surgical Pain - Dayton, OH
Avanos Medical —Ohio
- $65,000 - $75,000 a year
- Full-time
- Remote
- Nursing
- Mid-level
- Windows
- Health insurance
- 401(k) matching

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Customer Relations Specialist – Process Analyst

Northeast Ohio Regional Sewer District -
Cleveland, OH

Quick Apply

Job Details

$62,540 - $93,810 a year
9 days ago

Benefits

Free parking
Wellness program
Health insurance
Flexible spending account
Employee assistance program

Qualifications

Record keeping
Microsoft Excel
Microsoft Outlook
Team leadership
Research
Supervising experience
Conflict management
Sales management systems proficiency
Managing projects
CRM system proficiency
Project leadership
Negotiation in dispute resolution
General management
Data manipulation

Full Job Description

JOB SUMMARY

Evaluates current processes and procedures. Establishes departmental best practices and standard operating procedures for the purpose of improving customer satisfaction, cost saving enrollment and objectives. Inspects and monitors the quality of input and output from systems used to record, manage and track information. Acts as a liaison between Customer Relations and other Sewer District departments. Assists with the preparation of departmental operations and procedural manuals. Recommends and conducts customer service training. Performs other duties of a similar nature as may be required.

ESSENTIAL FUNCTIONS

Monitors data entry and information and inspects the quality of input and output of systems used to record, manage and track information (phone, chat, email and CRM).

Provides accurate, updated information and regular reports to internal departments as well as communities regarding system findings. Ensures problem resolution and customer satisfaction. Assists with training others on use of these systems.

Inquires, researches, investigates and gathers data from multiple sources including Salesforce. Analyzes findings, identifies trends and prepares reports outlining recommended courses of action that further departmental and strategic organizational goals.

Oversees the bi-annual certification process by reviewing accounts and distributing to customer relations team for verification.

Maintains detailed documentation and provides clear and accurate information to internal departments and external agencies including observations, analyses of situations and recommendations for improvement.

Works directly with the legal team and Hearing Ombudsman to ensure the Sewer District has the necessary documentation to make informed and fair decisions related to Hearing Examiner hearings and findings.

Evaluates options for improvement and makes decisions regarding system and process modification. Apprises all stakeholders of needs and suggestions for continuous improvements.

Establishes and maintains positive customer relationships and strong communication links with all internal departments, external agencies and the public to ensure customer relations personnel are fully informed of key issues and actions.

Develops familiarity with procedures, processes, billing rates and cost saving programs related to customer relations. Understands objectives, implications and relationships to make effective evaluations and recommendations for improvement.

Collects, assesses and reviews data to evaluate effectiveness of existing and potential customer relations procedures and processes. Identifies and leverages opportunities to improve the quality of processes, systems and standards.

Collaborates with leadership to analyze historical issues and trends, and review root causes and effects of issues. Identifies quality gaps and implements reporting processes to better track quality improvements, enhance current systems, define, prioritize and manage high-value quality projects through to completion. Sets up documentation and control procedures.

Defines strategy and approach to determine, investigate and resolve customer issues. Makes recommendations for process modifications or replacements as needed for improved customer satisfaction and reduced complaints.

Follows through with appropriate personnel to ensure customer issues and cases are addressed in an expeditious and complete manner. Monitors and tracks the resolution of requests.

Stays informed on current events, community programs, outreach and other programs that impact work performed by customer relations staff.

Performs other duties of a similar nature as may be required.

MINIMUM JOB REQUIREMENTS

EDUCATION

Candidate must possess a bachelor’s degree preferably in Business, Public Administration or a closely related field.

Equivalent combination of relevant education and experience may be substituted as outlined in the Education Equivalencies Policy.

EXPERIENCE

Candidate must possess three (3) years of experience in a customer service environment.

Experience must include one (1) year of supervising, managing and/or leading people, projects and/or processes.

OTHER REQUIREMENTS

KNOWLEDGE, SKILLS, AND ABILITIES

Candidate must possess effective written and verbal communication, organizational skills and decision-making abilities.

Candidate must be proficient in managing data in Salesforce or another CRM system.

Candidate must possess negotiation, conflict resolution and problem-solving skills to address issues and opportunities for improvement.

Candidate must be detail oriented and capable of managing large amounts of data, maintain detailed comprehensive records, analyze and organize information, have effective project and time management skills and be well organized.

Candidate must possess the ability to effectively plan, coordinate, establish and maintain effective working relationships and prioritize workloads based on available resources.

Candidate must be proficient in Microsoft Office Suite, including Word, Excel, Outlook and PowerPoint.

PHYSICAL AND MENTAL REQUIREMENTS

During the course of performing the essential functions of this position, the employee must be able to analyze, communicate, comprehend, coordinate, make decisions, possess general intelligence, interact, interpret, negotiate, possess numerical intelligence, organize, problem solve, have resilience and perform tasks. Physical work will need to be performed, such as balancing, bending, driving, feeling, reaching, sitting, standing, talking, typing and walking. Repetitive movements will need to be performed such as simple grasping, power grasping and fine manipulation with one hand. Ability to pull and lift from floor to waist up to 10 lbs. on an occasional basis may be necessary. Position will require visual demands of accommodation and near acuity. Ability to withstand faint to moderate noise exposure for fifteen minutes or longer on an frequent basis is required.

Pay Range: USD, Commensurate with Experience

$62,540 - $93,810

Our Equal Employment Opportunity Statement (https://www.neorsd.org/our-equal-employment-opportunity-statement/)

Our Accessibility Statement (https://www.neorsd.org/accessibility/)

Our Education Equivalencies Policy (https://www.neorsd.org/education-equivalencies-policy/) (https://www.neorsd.org/accessibility/) (https://www.neorsd.org/education-equivalencies-policy/) (https://www.neorsd.org/accessibility/)

Our Employee Benefits & Wellness Programs
We offer a comprehensive employee benefits package including Health Insurance Coverage, Various Retirement Planning Options (Ohio Public Employee Retirement System and Deferred Compensation Plans), Flexible Spending Accounts, Employee Assistance Program, Free Parking at our facilities, Corporate Discounts, and more! We also have an active Health & Wellness Program that promotes a life/work balance.

NEORSD supports the use of hybrid work as a way to help attract and retain talented individuals in public service, increase worker productivity and better prepares the agency to operate during emergencies. This position may be authorized for hybrid work. hybrid eligibility will be discussed during the interview process.

DISCLAIMER: The information outlined in this job description indicates the general nature and type of work performed by employees within this classification. It is not intended to provide a comprehensive inventory of all duties, responsibilities or competencies required of employees within this classification.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

customer experience specialist jobs in mentor, oh

Customer Relations Specialist – Process Analyst

Video Specialist

Operations Specialist

MRO Sourcing Specialist

Aurora Distribution Operations Specialist

Lead Midstream Service Specialist

Sales Specialist

Sales Support Specialist

Account Specialist

Senior Billing Specialist

Senior Benefits Administration Specialist - Health & Welfare

Professional Appliance Installation Technician / Sub- Contractor

Furniture Repair Specialist

Sales Specialist - Ultraclean Services

Long Distance Professional Mover (Owner - Operator) CDL A

Customer Account Specialist

Quality Improvement Specialist

Spirits Specialist - Cleveland

Personal Training Specialist

Clinical Sales Specialist, Surgical Pain - Dayton, OH

I want to receive the latest job alert for customer experience specialist in mentor, oh

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Our Equal Employment Opportunity Statement (https://www.neorsd.org/our-equal-employment-opportunity-statement/)

Our Accessibility Statement (https://www.neorsd.org/accessibility/)

Our Education Equivalencies Policy (https://www.neorsd.org/education-equivalencies-policy/) (https://www.neorsd.org/accessibility/) (https://www.neorsd.org/education-equivalencies-policy/) (https://www.neorsd.org/accessibility/)

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