Top 1477 Service delivery manager Jobs in Mentor Oh

Customer Service Manager
CLEVELAND RANGE LLC —Mayfield, OH
- $80,000 - $100,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Wellness program
- Paid holidays
Quick Apply
Director of Clinical Services
MAS Consulting —Cleveland, OH
- $75,000 - $90,000 a year
- Full-time
- Psychiatry
- Inpatient
- Outpatient experience
- Mileage reimbursement
- Paid holidays
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Assistant Nurse Manager - Neuro Expansion Operating Room
Cleveland Clinic —Cleveland, OH
- $39.50 - $59.60 an hour
- Nursing
- Surgery
- RN License
- Dental insurance
- Vision insurance
Landscape Field Supervisor
Hemlock Landscapes, Inc. —Chagrin Falls, OH
- $60,000 - $80,000 a year
- Full-time
- Spanish
- Construction site
- English
- Health insurance
- Dental insurance
Quick Apply
Assistant Nurse Manager, Neuro OR - Neuro Expansion
Cleveland Clinic —Cleveland, OH
- $39.50 - $59.60 an hour
- Overnight shift
- Nursing
- Surgery
- RN License
- Dental insurance
- Vision insurance
General Manager
Cedartown Foods D.B.A Jersey Mike's —Madison, OH
- $60,000 - $75,000 a year
- Full-time
- Background check
- 18 years or older
- ServSafe
- Paid holidays
- Disability insurance
Quick Apply
Assistant Nurse Manager Hospital - Neuro Expansion
Cleveland Clinic —Cleveland, OH
- $39.50 - $59.60 an hour
- 12 hour shift
- Nursing
- Surgery
- RN License
- Dental insurance
- Vision insurance
Territory Sales Manager
Roundstone —Cleveland, OH
- Presentation skills
- Senior level
- Communication skills
- Disability insurance
- Health insurance
Quick Apply
Clinical Supervisor
Murtis Taylor Human Services System —Cleveland, OH
- $58,000 - $65,000 a year
- Weekends as needed
- LMFT
- Nursing
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Specialty Infusion Manager
KabaFusion —Cleveland, OH
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Bachelor's degree
- Paid holidays
- Disability insurance
Quick Apply
11d
Nutrition & Culinary Manager (Registered Dietitian)
The Emily Program —Cleveland, OH
- $85,000 - $100,000 a year
- Full-time
- Cooking
- Mid-level
- Recruiting
- Health savings account
- Paid holidays
Quick Apply
Nuclear Technical Manager
Crane Nuclear —Twinsburg, OH
- Full-time
- 5 years
- Engineering
- Analysis skills
- Health savings account
- Health insurance
Quick Apply
4d
Landscape Field Supervisor
Suncrest Gardens —Chagrin Falls, OH
- $60,000 - $80,000 a year
- Full-time
- Spanish
- Construction site
- English
- Health insurance
- Dental insurance
Quick Apply
Talent Developer
UNITED LABOR AGENCY —Cleveland, OH
- $41,000 - $44,000 a year
- Weekends as needed
- Mid-level
- Office
- Driver's License
- Health savings account
- Disability insurance
Quick Apply
Assistant Nurse Manager - Neuro Expansion
Cleveland Clinic —Cleveland, OH
- $39.50 - $59.60 an hour
- Night shift
- Nursing
- Surgery
- RN License
- Dental insurance
- Vision insurance
Assistant Nurse Manager - Neuro Expansion
Cleveland Clinic —Cleveland, OH
- $39.50 - $59.60 an hour
- Full-time
- Nursing
- Surgery
- RN License
- Dental insurance
- Vision insurance
Sales Lot Manager
CDJR OF WILLOUGHBY —Willoughby, OH
- $18 - $21 an hour
- 8 hour shift
- Background check
- Clean driving record
- Dealership
- Health insurance
- Dental insurance
Quick Apply
Lead Dock and Door Technician
JJS Group —Chesterland, OH
- $25 - $45 an hour
- Full-time
- Clean driving record
- Pass drug screening
- Forklift
- Profit sharing
- Paid training
Quick Apply
11d
Manager - ServiceNow
Deloitte —Cleveland, OH
- $134,500 - $265,100 a year
- Full-time
- Remote
- Computer Science
- Up to 50% travel
- 5 years
NON CDL Box Truck Delivery Driver - FT - Middlefield
Hartville Hardware —Middlefield, OH
- Full-time
- Clean driving record
- Construction site
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
1d

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service delivery manager jobs near mentor oh

Customer Service Manager

CLEVELAND RANGE LLC -
Mayfield, OH

Quick Apply

Job Details

Full-time
$80,000 - $100,000 a year

Benefits

Wellness program
Paid holidays
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
On-the-job training
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Life insurance

Qualifications

Sales support
Managing teams in a customer support role
Customer service
ERP systems
Sales order data entry
Team development
Manufacturing
AI

Full Job Description

This role is onsite in Mayfield Heights, OH

We are Cleveland!

Cleveland Range, is a leading manufacturer and designer of steam cooking equipment. We have a long and proud history of serving the foodservice industry with quality and innovative cooking devices. Our current product offerings include steamers, combination steamer-ovens, kettles, braising pans and specialty application ovens.

The Customer Service Manager leads the customer service organization and drives a customer focused, responsive attitude through to the end user of the market for Cleveland. Manages customer challenges and opportunities through a process-focused approach, following duties personally or through subordinates. Establish best practices and customer satisfaction. Manages, plans and coordinates the Customer Service team to ensure quality, effectiveness, and efficiency meet both the organizational and external sales teams’ (Rep groups and Dealers) goals and expectations.

Major Accountability

Fosters communication with the production scheduling team to ensure orders are entered and processed timely to meet customer needs. Promote cohesion between the two teams by educating the Customer Service team on production constraints and lead times.
Maintain / Develop meaningful metrics and ensure goals are met. Sets the strategic direction for the team that aligns with company objectives and creates an environment / culture to exceed customer expectations.
Lead customer service teams to ensure the execution of sales order entry and order management to meet all business requirements and individual and team goals.
Provides support and issue resolutions to ensure best-in-class customer service. Identifies and escalates unresolved customer concerns or operational issues to the proper individual or department.

Collaborate with cross-functional teams to identify opportunities for process improvements and implement solutions to optimize customer experience. Specifically, collaborate with the shipping and warehouse personnel to minimize freight costs while balancing on time delivery.

Key Tasks and Responsibilities

Plans, directs, supervises, trains, and motivates Customer Service Teams.
Identifies and resolves customer concerns to drive customer-centric culture throughout the organization, emphasizing the importance of customer satisfaction in every decision and interaction.
Lead customer service group to ensure the execution of sales order entry and order management to meet all business requirements including headcount, budget, accuracy, cost, responsiveness, and timely resolution.
Fosters continuous Improvement culture to allow the organization to streamline activities and optimize the experience with the customer. Transaction efficiencies with automation, common practices, and eliminating waste as means to drive performance.
Consistently operate in a manner that aligns to the Company Core Values. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Specialized Skills, Knowledge, and Abilities

The individual must have a high sense of best-in-class customer service and the personality to help others.
Must be flexible and willing to adjust solutions and working hours to customer expectations with a strong sense of urgency.
Excellent organizational and interpersonal skills with ability to connect and communicate with different audiences.
Strong knowledge of the Cleveland products, Logistics processes, and QADEE/ERP system knowledge preferred.
Proficient in the use of Microsoft Office software including Outlook, Excel, Word, PowerPoint, and Teams.

The salary range for the role is $80,000 - $100,000 per year. The Customer Service Manager is a salaried exempt role.

OUR BENEFITS:
We believe that our people are one of our most valuable assets. That’s why we provide our employees with a competitive benefits package that helps protect their health, income and lifestyle. Some offerings are dependent upon the role, work schedule, or location, and can include the following:

Competitive wage
Healthcare (medical, dental, vision)
401(k) savings plan
Wellness Program
Supplemental Health Plans
Employee Assistance Program
Training and Development
Tuition Assistance
Holiday Pay opportunities
Employee discounts
Paid Time Off (PTO)
On-the-job training and skills development
Basic Life Insurance
Leave Program

For more company information, visit www.ClevelandRange.com
*

Cleveland Range, LLC. in Mayfield Heights, OH manufactures and markets a complete line of foodservice cooking equipment for restaurants, hotels, and institutions. The facilities in Mayfield Heights, OH are a division of Welbilt, Inc.

#INDCLEVEUS

#LI-Onsite

#Cleveland

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Parental leave
Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person

Quick Apply

Refine Your Search

service delivery manager jobs in mentor oh

Customer Service Manager

Director of Clinical Services

Assistant Nurse Manager - Neuro Expansion Operating Room

Landscape Field Supervisor

Assistant Nurse Manager, Neuro OR - Neuro Expansion

General Manager

Assistant Nurse Manager Hospital - Neuro Expansion

Territory Sales Manager

Clinical Supervisor

Specialty Infusion Manager

Nutrition & Culinary Manager (Registered Dietitian)

Nuclear Technical Manager

Landscape Field Supervisor

Talent Developer

Assistant Nurse Manager - Neuro Expansion

Assistant Nurse Manager - Neuro Expansion

Sales Lot Manager

Lead Dock and Door Technician

Manager - ServiceNow

NON CDL Box Truck Delivery Driver - FT - Middlefield

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