Top 1184 Guide Jobs in Merrillville, In

Office/CSR Manager – Heating & Cooling
Confidential —Merrillville, IN
- $45,000 - $65,000 a year
- Full-time
- Google Workspace
- Microsoft Excel
- Customer service
- Paid holidays
- Health insurance
Quick Apply
Controller
CFS —Valparaiso, IN
- $80,000 - $150,000 a year
- Online Application
- Microsoft Excel
- CPA
- 5 years
5d
Painter Apprentice
Facility Service Painting —Munster, IN
- From $15 an hour
- 8 hour shift
- Hybrid work
- Residential
- Driver's License
- US work authorization
- Paid training
- Paid time off
Quick Apply
Fleet Manager
Roehl Transport —Gary, IN
- Management
- Mid-level
- Profit sharing
- Health insurance
Quick Apply
Warehouse Equipment Operator
Amazon Warehouse —Merrillville, IN
- $20.50 an hour
- Overtime
- 18 years or older
- No experience needed
- Military encouraged
- Flextime
- On-the-job training
7d
1st Shift Inventory Investigator
Daifuku —Hobart, IN
- $19 - $23 an hour
- Full-time
- Word processing
- English
- High school diploma or GED
11d
Stocker
Walmart —Merrillville, IN
- $15 - $28 an hour
- Part-time
- High school
- Forklift
- Ability to lift 50 pounds
- Paid jury duty
- Disability insurance
Personal Shopper (In-Store)
Walmart —Merrillville, IN
- $15 - $28 an hour
- Part-time
- High school
- Entry level
- Paid jury duty
- Disability insurance
Merchandise and Stocking Associate
Sam's Club —Merrillville, IN
- $18 - $26 an hour
- High school
- Sales
- Merchandising
- Paid jury duty
- Disability insurance
Online Order Filling Team Supervisor
Walmart —Merrillville, IN
- $20 - $33 an hour
- Full-time
- High school
- Mid-level
- Paid jury duty
- Disability insurance
Inventory Investigator - ILUS
Daifuku Intralogistics America —Hobart, IN
- Full-time
- Word processing
- English
- Mid-level
11d
Asset Protection Customer Host
Walmart —Merrillville, IN
- $15 - $28 an hour
- Full-time
- High school
- Entry level
- Paid jury duty
- Disability insurance
Home Team Associate
Walmart —Merrillville, IN
- $15 - $28 an hour
- Part-time
- High school
- Merchandising
- Entry level
- Paid jury duty
- Disability insurance
Lot Attendant/Porter
Southlake Auto Group —Merrillville, IN
- $28,000 - $50,000 a year
- Weekends as needed
- Clean driving record
- Dealership
- Customer service
- Paid training
- Disability insurance
Quick Apply
Fashion Team Associate
Walmart —Merrillville, IN
- $15 - $28 an hour
- Part-time
- High school
- Entry level
- Paid jury duty
- Disability insurance
School Tour Guide
County Line Orchard —Hobart, IN
- $14 an hour
- Weekends as needed
- Ability to stand for extended periods
- Communication skills
- Outdoor work
Quick Apply
3d
Purchasing Planner
ALBANESE CONFECTIONERY GROUP INC. —Merrillville, IN
- Full-time
- ERP systems
- Mid-level
- High school diploma or GED
Quick Apply
7d
Porter
Southlake Kia —Merrillville, IN
- $15 an hour
- Full-time
- Clean driving record
- Dealership
- Driver's License
Quick Apply
Seasonal Team Associate
Walmart —Merrillville, IN
- $15 - $28 an hour
- Part-time
- High school
- Merchandising
- Entry level
- Paid jury duty
- Disability insurance
Salon Receptionist & Concierge
Planet Nail Lounge —Merrillville, IN
- $13 - $15 an hour
- Weekends as needed
- Serving
- Customer service
- In-person
- Flexible schedule
Quick Apply
13d

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guide jobs near merrillville, in

Office/CSR Manager – Heating & Cooling

Confidential
Merrillville, IN

Quick Apply

Job Details

Full-time
$45,000 - $65,000 a year

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
Employee discount
Opportunities for advancement
Life insurance
Referral program

Qualifications

Phone communication
Customer service
Microsoft Office
Computer skills
Office management

Full Job Description

A fast-growing residential heating and cooling company in Northwest Indiana is looking for a dependable, organized, and motivated Office/CSR Manager.

This is a hands-on position responsible for customer communication, scheduling, dispatch coordination, customer follow-up, and keeping daily office operations organized.

The right person works with urgency, takes ownership, follows responsibilities through to completion, and stays calm when schedules and priorities change.

WHAT WE ARE LOOKING FOR

We are looking for someone with strong office-based customer service and phone experience, excellent organization, and strong follow-through.

You should be comfortable with:

Phone communication (volume based on time of year/weather)
Scheduling & Customer follow-up
Detailed notes & Task tracking
CRM & Scheduling software
Google Suite & Microsoft Office (Excel, Word, Ext...)

You should be comfortable managing multiple priorities, keeping accurate notes, and staying organized throughout the day.

Bookkeeping, payroll, and company marketing are handled separately and are not responsibilities of this position.

CUSTOMER SERVICE

Answer incoming calls, texts, voicemails, and emails promptly and professionally.
Schedule service calls, tune-ups, estimates, maintenance visits, and installations.
Clearly explain appointment windows, service fees, memberships, available specials, and next steps.
Handle customer questions and concerns calmly and professionally.
Follow up after completed jobs to confirm satisfaction and request reviews from happy customers.
Make sure customer requests and open concerns are properly handled.

SCHEDULING AND DISPATCH

Manage the daily schedule using field-service management software.
Keep the dispatch board accurate, organized, and productive throughout the day.
Communicate with technicians, installers, customers, and ownership as the schedule changes.
Watch for emergencies, callbacks, cancellations, open time, delays, and priority changes.
Match the appropriate technician with each job based on location, availability, and job type.
Make sure jobs have accurate customer information, addresses, notes, and appointment details.
Review upcoming schedules and identify problems before they affect the day.

CUSTOMER FOLLOW-UP

Follow up on unsold estimates, recommended repairs, replacement opportunities, and unfinished scheduling needs.
Contact past customers, previous inquiries, and company-provided leads regarding relevant seasonal tune-up specials and service opportunities.
Contact customers who are due for maintenance or have not scheduled recommended work.
Help customers choose an appointment time and take the next appropriate step.
Explain maintenance membership benefits and assist with scheduling, enrollment, and renewals.
Track follow-up activity so customers and opportunities are not forgotten.

The goal is to build customer relationships, provide helpful service options, and consistently follow up with interested customers.

OFFICE OPERATIONS

Review completed jobs for notes, photos, invoices, payments, recommendations, and required follow-up.
Identify missing information and work with the appropriate team member to have it corrected.
Keep customer records, job information, office checklists, and open-task lists organized.
Monitor incomplete or unpaid invoices and complete routine customer follow-up when assigned.
Coordinate permits, parts, materials, warranties, or office supplies when needed.
Track maintenance membership visits and seasonal scheduling.
Make sure estimates, callbacks, customer concerns, and assigned tasks do not fall through the cracks.
Provide ownership with clear updates regarding scheduling issues, customer concerns, and high-priority items.

TEAM COORDINATION

Maintain clear communication between the office, field team, installers, and ownership.
Coordinate with other office team members who assist with phone coverage and selected administrative responsibilities.
Clearly coordinate shared responsibilities so work is not missed or duplicated.
Professionally follow up with team members when job notes, information, or assigned tasks are incomplete.
Identify recurring office or scheduling problems and bring practical solutions to ownership.

TRAINING AND SUPPORT

Training and support include:

Step-by-step standard operating procedures
Written office guides and checklists
Training videos
Call scripts and customer-service guidelines
CRM training
Scheduling and dispatch procedures
HVAC terminology and basic service-operation training
Direct training and ongoing support from ownership and the existing office team

WHAT WE ARE LOOKING FOR

Strong phone and customer-service skills
Excellent organization and follow-through
Ability to work quickly without sacrificing accuracy
Confidence managing a busy and changing schedule
Comfortable asking customers to schedule appropriate services
Able to prioritize responsibilities without constant supervision
Reliable, punctual, and accountable
Calm and professional during stressful situations
Comfortable coordinating responsibilities and following up on incomplete work
Strong computer, email, text, and scheduling-software skills
Willing to learn basic HVAC terminology and service operations

PREFERRED EXPERIENCE

Office management, dispatching, scheduling, or lead customer-service experience
Experience in HVAC, plumbing, electrical, construction, roofing, or another home-service trade
Experience with ServiceTitan, Jobber, Housecall Pro, or similar field-service software
Experience with customer follow-up, estimate follow-up, appointment setting, or membership scheduling
Experience coordinating technicians or other field employees

WORK SCHEDULE AND LOCATION

Full-time, year-round position
Daytime weekday schedule
Primarily an in-office position in Northwest Indiana
After training and once fully established in the role, limited work-from-home flexibility may occasionally be available during slower periods based on business needs and ownership approval

BENEFITS

Health insurance
Dental insurance
Vision insurance
Life insurance
Paid time off
Paid holidays
Employee discount
Referral program
Performance-based bonus opportunities
Training and opportunities for advancement

IDEAL CANDIDATE

The ideal candidate takes ownership of the office, keeps the schedule organized, communicates clearly, and completes responsibilities without repeated reminders.

They are comfortable working with customers, coordinating the field team, following up on service opportunities, and making sure important tasks are completed accurately and on time.

Pay: $45,000.00 - $65,000.00 per year

Benefits:

Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

guide jobs in merrillville, in

Office/CSR Manager – Heating & Cooling

Controller

Painter Apprentice

Fleet Manager

Warehouse Equipment Operator

1st Shift Inventory Investigator

Stocker

Personal Shopper (In-Store)

Merchandise and Stocking Associate

Online Order Filling Team Supervisor

Inventory Investigator - ILUS

Asset Protection Customer Host

Home Team Associate

Lot Attendant/Porter

Fashion Team Associate

School Tour Guide

Purchasing Planner

Porter

Seasonal Team Associate

Salon Receptionist & Concierge

I want to receive the latest job alert for guide in merrillville, in

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