Top 120 Service desk manager Jobs in Mesa, Az

Help Desk Technician
Arizona Priority Care —Chandler, AZ
- $26 - $29 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- HIPAA
Quick Apply
Service Desk Manager
Alliance Defending Freedom —Scottsdale, AZ
- $92,000 - $147,900 a year
- Computer science
- Computer Science
- Office
- Paid holidays
- Disability insurance
Quick Apply
IM Service Support Manager
Global Credit Union —Glendale, AZ
- $109,361 - $191,554 a year
- 8 hour shift
- 5 years
- Supervising experience
- Bachelor's degree
- Health savings account
- Paid holidays
Help Desk Analyst I
Phoenix Children's Hospital —Phoenix, AZ
- Full-time
- Research
- Children
- Pediatrics
16h
IT Service Desk Manager
Imaging Endpoints —Scottsdale, AZ
- 5 years
- Office
- Windows
Service Desk Team Lead
Monogram Health Inc —Tempe, AZ
- Azure
- Inventory management
- Mid-level
- Paid parental leave
- Paid holidays
Quick Apply
IT Operations Manager
District Support Services Center —Tempe, AZ
- $104,361.28 - $135,669.26 a year
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Wellness program
- 403(b) matching
1d
Manager, Customer Experience
Benepass —Chandler, AZ
- $100,000 - $125,000 a year
- Full-time
- Hybrid work
- 5 years
- Analysis skills
- Organizational skills
- Commuter assistance
- Health insurance
Client Service Manager
PalAmerican Security —Phoenix, AZ
- $75,000 - $85,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
20h
Technical Support Specialist I
Iridium Satellite, LLC —Tempe, AZ
- $55,000 - $75,000 a year
- Full-time
- Hybrid work
- Computer Science
- Office
- Linux
- Paid parental leave
- Paid holidays
ITSM Coordinator
ABACUS —Phoenix, AZ
- Remote
- Mid-level
- Office
- Continuous improvement
Quick Apply
2d
IT Helpdesk Specialist I
Mark-Taylor Residential —Scottsdale, AZ
- Office
- Windows
- Residential
- Paid holidays
- Dental insurance
Quick Apply
10d
Director, Digital Workplace and End User Services
onsemi —Scottsdale, AZ
- Online Application
- Bachelor's degree
- US work authorization
- Scripting
Information Technology (IT) Manager
United Food Bank —Mesa, AZ
- Full-time
- Azure
- Computer Science
- 5 years
Quick Apply
14d
ServiceNow Administrator
FUJIFILM —Mesa, AZ
- 6 years
- Pass drug screening
- Mid-level
Help Desk Specialist III
Nuvodia, LLC —Chandler, AZ
- $21.53 - $34.61 an hour
- Full-time
- Background check
- Microsoft Excel
- Azure
- Paid holidays
- Health insurance
Quick Apply
2d
Service Delivery Manager
Corsica Technologies, LLC —Scottsdale, AZ
- Full-time
- Computer science
- Azure
- Computer Science
Quick Apply
Legal IT Support Specialist I
Kutak Rock LLP —Scottsdale, AZ
- $50,000 - $68,000 a year
- Full-time
- Hybrid work
- Background check
- Computer science
- Computer Science
- Profit sharing
- Paid jury duty
Customer Experience Support Manager
10X Health System —Scottsdale, AZ
- $70,000 - $77,000 a year
- Weekends as needed
- Mid-level
- 3 years
- Experience equivalent to degree accepted
- Health insurance
Quick Apply
4d
IT Specialist
VISTA COLLEGE PREPARATORY INC —Phoenix, AZ
- $50,000 - $55,000 a year
- Full-time
- Classroom
- Google Workspace
- Mid-level
Quick Apply

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Help Desk Technician

Arizona Priority Care -
Chandler, AZ

Quick Apply

Job Details

Full-time
$26 - $29 an hour

Qualifications

Microsoft Excel
Microsoft Outlook
GPO
HIPAA
SharePoint
Clinical confidentiality policies
Desktop administration

Full Job Description

Arizona Priority Care (AZPC) is an Integrated Provider Network focused on providing whole-person care to Senior and Medicaid populations, through advanced value-based models. Our provider network is comprised of more than 6,000 health care providers, including primary and specialty care physicians, hospitals and ancillary providers. We have operated in the Arizona market for more than 14 years, based in Chandler, Arizona, and are an affiliate of Heritage Provider Network. As a leading value-based provider organization, we are committed to improving the quality of care, providing excellent member and provider experiences all while reducing cost.

The Help Desk Technician I serves as the first and primary point of contact for all IT support requests within Arizona Priority Care, delivering prompt and courteous technical assistance to clinical and administrative staff. This position focuses on frontline end-user support, ensuring staff can effectively utilize Windows-based devices, Microsoft Office applications, web browsers, and AZPC systems in support of patient care.

POSITION DUTIES & RESPONSIBILITES

Serve as first point of contact for all IT support requests via phone, email, walk-in, and ticketing system; log, prioritize, and track all incidents from intake through resolution or escalation.
Triage end-user issues, perform initial diagnostics, and escalate unresolved or complex problems to Tier 2/3 staff with complete documentation of steps taken.
Provide hands-on and remote support for Windows 10/11 workstations, laptops, printers, and standard peripherals; perform new device setup, imaging, and onboarding configuration per AZPC standards.
Support and troubleshoot Microsoft 365 applications (Outlook, Word, Excel, PowerPoint, Teams, OneDrive, SharePoint), supported browsers (Edge, Chrome), and AZPC business and clinical applications.
Create, modify, disable, and unlock user accounts in Active Directory and Microsoft 365; manage group memberships, mailbox provisioning, and MFA enrollment per provisioning and deprovisioning procedures.
Perform password resets and account unlocks across AD, Microsoft 365, and supported systems; verify user identity prior to any credential change per AZPC security policy.
Enforce HIPAA technical safeguards in all support activities; educate end users on security best practices, PHI handling, and acceptable use; report suspected security incidents to the IT Manager immediately.
Maintain the IT knowledge base, FAQ, and ticketing system documentation; train staff on hardware, software, and IT best practices individually or in small groups.
Ensure devices receive timely patches and antivirus updates; alert IT Manager of non-compliant endpoints; maintain strict confidentiality of all patients and organizational data.
Perform assigned daily projects, support audio/visual and conferencing equipment, and complete other duties as assigned; potential on-call duties may be required.
Adherence to HITRUST CSF control requirements as they apply to endpoint support (access control, audit logging, session timeouts, screen lock policies)
Participation in security awareness training as required by HITRUST

EDUCATION, TRAINING AND EXPERIENCE

Associate's degree in IT or related field, or equivalent experience; Bachelor's preferred.
1–2 years in a Help Desk or desktop support role; healthcare IT environment preferred.
Proficiency with Windows 11, Microsoft 365 suite (Outlook, Word, Excel, Teams, OneDrive, SharePoint), and supported browsers (Edge, Chrome).
Working knowledge of Active Directory and Microsoft 365 administration: user accounts, password resets, group membership, and mailbox provisioning.
Experience with an IT ticketing/ITSM system (ServiceNow, ManageEngine, Zendesk, or equivalent) for incident logging and documentation.
Basic networking knowledge relevant to end-user support: TCP/IP, DNS, DHCP, VPN, and wireless troubleshooting.
CompTIA A+, ITF+, or Microsoft MS-900 certification preferred; willingness to obtain within first year.
Experience working in or supporting a HIPAA-regulated environment with PHI; understanding of data confidentiality requirements.
Familiarity with HITRUST CSF framework at an awareness level (not deep technical — just that end-user support actions connect to formal controls)
Experience supporting or working within a HITRUST-certified or HITRUST-pursuing environment preferred
Strong customer service skills, professional phone etiquette, and ability to communicate technical concepts clearly to non-technical staff.
Detail-oriented with strong organizational, critical thinking, and problem-solving skills; able to manage multiple open tickets and prioritize effectively.
Must maintain a high level of confidentiality at all times.

*This role requires FT in-office presence for the first 30 days of employment. Hybrid schedule available after initial training period.*

Compensation range: The hourly range for this position is: $26 – $29

Quick Apply

Refine Your Search

service desk manager jobs in mesa, az

Help Desk Technician

Service Desk Manager

IM Service Support Manager

Help Desk Analyst I

IT Service Desk Manager

Service Desk Team Lead

IT Operations Manager

Manager, Customer Experience

Client Service Manager

Technical Support Specialist I

ITSM Coordinator

IT Helpdesk Specialist I

Director, Digital Workplace and End User Services

Information Technology (IT) Manager

ServiceNow Administrator

Help Desk Specialist III

Service Delivery Manager

Legal IT Support Specialist I

Customer Experience Support Manager

IT Specialist

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