Top 30 Senior customer service representative Jobs in Mesa Az

Sr. Client Concierge Coordinator
Cardone Ventures —Scottsdale, AZ
- $60,000 - $75,000 a year
- Email
- Mid-level
- Office
- Team management
- Health insurance
- Dental insurance
Quick Apply
Client Service Senior Associate
JPMorganChase —Tempe, AZ
- Full-time
- Google Workspace
- Bachelor of Science
- Research
- Health insurance
- Tuition reimbursement
12h
Senior Client Services Associate
Broadridge —Phoenix, AZ
- $75,000 - $90,000 a year
- Email
- Hybrid work
- Research
- Mid-level
- Office
- Paid sick time
Sr Customer Care Specialist (Manheim)
Cox Automotive —Phoenix, AZ
- $22.02 - $33.08 an hour
- Overtime
- Hybrid work
- Bilingual
- Writing skills
- Mid-level
- Paid jury duty
- Paid holidays
13d
Call Center/Reservation Manager
Transit Technologies —Phoenix, AZ
- $98,000 - $108,000 a year
- Full-time
- Experience working with individuals with disabilities
- HIPAA
- 3 years
Quick Apply
Member Service Center Specialist I, II, III, or Senior - AZ
Global Credit Union —Glendale, AZ
- $40,241 - $73,391 a year
- 8 hour shift
- English
- High school diploma or GED
- Entry level
- Health savings account
- Paid holidays
Senior Customer Success Manager - Market Access
Clarivate —Chandler, AZ
- $94,400 - $118,000 a year
- Full-time
- Remote
- 3 years
- Bachelor's degree
- Continuous improvement
- Disability insurance
- Health insurance
Customer Care Representative
ASSA ABLOY —Phoenix, AZ
- Microsoft Outlook
- ERP systems
- Research
- AD&D insurance
- Paid holidays
Customer Care Specialist
BioCare —Tempe, AZ
- On call
- Background check
- Computer literacy
- Pass drug screening
- Disability insurance
- Health insurance
Senior Director, US Employer Operations - Head of Medical Call Centers
The Cigna Group —Phoenix, AZ
- $180,000 - $300,000 a year
- Online Application
- Bachelor of Science
- Master's degree
- 8 years
- Paid holidays
- Health insurance
Senior Logistics Concierge (Ready Logistics)
Cox Automotive —Phoenix, AZ
- $22.02 - $33.08 an hour
- Full-time
- Hybrid work
- Bilingual
- Research
- Mid-level
- Paid jury duty
- Paid holidays
1d
WorkForce Software, Senior Client Success Manager
ADP —Tempe, AZ
- $86,600 - $161,600 a year
- Full-time
- Hybrid work
- Military
- Office
- 8 years
- Wellness program
- Disability insurance
Senior Customer Success Manager, Strategic Account Services
Amazon.com Services LLC —Tempe, AZ
- $80,000 - $140,000 a year
- Full-time
- Oracle
- Merchandising
- Analysis skills
- AD&D insurance
- Health insurance
7d
Senior Associate, Implementations
Vestwell —Scottsdale, AZ
- $70,000 - $80,000 a year
- Hybrid work
- Google Workspace
- Mid-level
- Office
- Health insurance
- 401(k)
Quick Apply
Assistant Director, Client Care
LaunchPad Home Group —Scottsdale, AZ
- Hybrid work
- Spanish
- 7 years
- English
Quick Apply
Senior Associate, Account Manager
Vestwell —Scottsdale, AZ
- $70,000 - $80,000 a year
- Hybrid work
- Mid-level
- Organizational skills
- Experience equivalent to degree accepted
- Health insurance
Quick Apply
2d
Senior Associate, Financial Services
Vestwell —Scottsdale, AZ
- $60,000 - $70,000 a year
- Hybrid work
- Office
- Organizational skills
- Financial services
- Health insurance
Quick Apply
5d
Senior Process Associate
Infosys —Tempe, AZ
- Mid-level
- Microsoft Office
- High school diploma or GED
Quick Apply
SAL Advocate
SCAN Health Plan —Phoenix, AZ
- $20.00 - $21.50 an hour
- Full-time
- Remote
- Background check
- Word processing
- HIPAA
- Wellness program
- Paid holidays
Quick Apply
Customer Care Associate, Redi Carpet - Phoenix, AZ
HD Supply —Phoenix, AZ
- Full-time
- Research
- Office
- High school diploma or GED

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Sr. Client Concierge Coordinator

Cardone Ventures -
Scottsdale, AZ

Quick Apply

Job Details

Full-time
$60,000 - $75,000 a year

Benefits

401(k) 3% Match
Health insurance
Dental insurance
401(k)
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Gym membership
Pet insurance

Qualifications

Customer communication

Full Job Description

Compensation: $60k-$75k annually

Location: Scottsdale, AZ

Workplace Setting: Fully Onsite

POSITION SUMMARY
The Senior Client Concierge Coordinator is a role responsible for providing exceptional customer service and support to high-value clients attending our 10X360 events. They act as a point of contact between the company and its clients, ensuring that their needs are met and their expectations are exceeded. The Senior Client Concierge Coordinator plays a vital role in ensuring client satisfaction, fostering loyalty, and contributing to the overall success of the company by delivering exceptional service experiences.

ABOUT CARDONE VENTURES
Our mission is to help business owners achieve their personal, professional, and financial goals through the growth of their businesses. We work in dozens of verticals and provide strategic business guidance through courses, live events, partnerships, and investments. Our core values are the backbone of our business and guide our hiring process: we are inspirational, disciplined, accountable, transparent, aligned, and results oriented. This company operates nationally and is growing by the day.

SUCCESS LOOKS LIKE

Consistently maintain strong, personalized relationships with high-value clients, ensuring a high level of satisfaction through timely responses, tailored service, and effective problem-solving.
Successfully mentor junior concierge coordinators, elevating their performance through training on best practices, customer service standards, and company tools, resulting in consistent, high-quality client interactions across the team
Consistently maintain detailed up-to-date records of all client interactions, preferences, and issues in the CRM system, ensuring seamless tracking and communication across departments with no gaps in client information or service delivery

OBJECTIVES

Build and maintain strong relationships with high-value clients. Understand their requirements, preferences, and objectives to provide personalized and tailored service
Act as the main point of contact for clients, handling inquiries, resolving issues, and providing timely and accurate information
Keep track of client payments event over event to ensure they keep their 10X360 status
Conduct reminder calls to clients who are behind on their 10X360 payments
Hold onboarding meetings with 10X360 clients to support their needs
Coordinate with various departments within the company to ensure seamless service delivery
Assist clients with their requests ensuring complete accuracy and data tracking
Address client concerns or complaints promptly and effectively, ensuring a high level of customer satisfaction.
Guide and mentor junior concierge coordinators, providing training on customer service best practices and company policies
Proactively identifying opportunities to upsell or cross-sell additional services to existing clients
Anticipate client needs and make recommendations to enhance their experience
Maintain accurate records of client interactions, requests, and preference

COMPETENCIES

Proven experience in a customer service or client-facing role, ideally within a luxury or high-end service environment.
Excellent interpersonal and communication skills, both written and verbal.
Proficiency in using customer relationship management (CRM) software and other relevant tools.
Ability to problem solve internal and external issues
Ability to work within Stripe and Netsuite
Demonstrated experience deescalating client situations and maintaining a positive reputation of the CV brand
Ensure response to client inquiries occur within a 24 hour timeframe
Substantial experience with G-Suite (Sheets, Documents, GMail, Calendars, Slides)

EDUCATION AND EXPERIENCE

At least 2 years’ experience in a customer service role in a professional environment

10X TOTAL REWARDS

Full-time employees receive:

Medical, dental, and vision (employee + dependents)
401(k) with up to 3% company match
Parental leave: 8 weeks fully paid (primary caregiver) / 4 weeks fully paid (secondary) + 1 month remote for both
Vacation and sick time that increases with tenure
Gym membership, 100% paid
Meal prep service discounts
Pet insurance through SPOT
Employee Assistance Program through Guardian
Professional development reimbursements for outside courses and certifications
10X Mentorship Program
$250K+ in internal education resources across Sales, Operations, Finance, People, and Marketing
Uncapped commission eligibility for all team members

PHYSICAL REQUIREMENTS

Prolonged periods of time sitting at a desk or computer

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce Cardone Ventures recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners.

Cardone Ventures uses AI-assisted tools as part of our recruiting process. These tools may be used to support resume screening, candidate outreach, or initial assessments. All hiring decisions are made by our People team and hiring managers. If you have questions about our process please contact us.

If this position caught your eye, send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your email to careers @cardoneventures.com (https://www.linkedin.com/safety/go/?url=http%3A%2F%2Fcardoneventures%2Ecom%2F&urlhash=dtP6&mt=uPn5F5CxJzxw4irjASaM-_ZiZMJohNx-zLke05mSv2JfRTyhpWag9hIge9Zi6hK-0fpwaF34_ojVKb9WIyEF5DPltjg&isSdui=true). Already a Cardone Ventures candidate? Please connect directly with your recruiter to discuss this opportunity.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Quick Apply

Refine Your Search

senior customer service representative jobs in mesa az

Sr. Client Concierge Coordinator

Client Service Senior Associate

Senior Client Services Associate

Sr Customer Care Specialist (Manheim)

Call Center/Reservation Manager

Member Service Center Specialist I, II, III, or Senior - AZ

Senior Customer Success Manager - Market Access

Customer Care Representative

Customer Care Specialist

Senior Director, US Employer Operations - Head of Medical Call Centers

Senior Logistics Concierge (Ready Logistics)

WorkForce Software, Senior Client Success Manager

Senior Customer Success Manager, Strategic Account Services

Senior Associate, Implementations

Assistant Director, Client Care

Senior Associate, Account Manager

Senior Associate, Financial Services

Senior Process Associate

SAL Advocate

Customer Care Associate, Redi Carpet - Phoenix, AZ

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