Top 162 Dispatch operator Jobs in Mesquite, Tx

CSR/Dispatch Manager
Dallas Plumbing —Dallas, TX
- From $65,000 a year
- Full-time
- Background check
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
2d
Gas Scheduler -2610002160
Energy Transfer —Dallas, TX
- Full-time
- Mid-level
- Analysis skills
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Dispatcher/Customer Service
Summit Trucking, INC —Dallas, TX
- Weekends as needed
- Microsoft Excel
- Management
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Delivery Services Manager/Dispatch Coordinator (7180)
ABC® Supply Interiors, Inc. —Dallas, TX
- Full-time
- Management
- Mid-level
- Residential
- Paid holidays
- Disability insurance
2d
Dispatcher
BURNCO Texas LLC —Irving, TX
- Overtime
- Mid-level
- Office
- Communication skills
- Paid time off
Quick Apply
4d
Public Safety Dispatcher
City of Mesquite —Mesquite, TX
- $26.33 - $30.05 an hour
- Weekends as needed
- 18 years or older
- Management
- No experience needed
- Health savings account
- AD&D insurance
Police Dispatcher
Baylor Scott & White Health —Dallas, TX
- High school diploma or GED
- Typing
- Entry level
- Health insurance
- Tuition reimbursement
Routing and Dispatch Coordinator (Balch Springs, TX)
CGCB Associates LLC —Balch Springs, TX
- Full-time
- Microsoft Outlook
- Computer literacy
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
Administrative Assistant/ Dispatcher
AmeriTow, LLC —Dallas, TX
- $20 - $25 an hour
- Weekends as needed
- Bilingual
- Background check
- Google Workspace
- Paid training
- Opportunities for advancement
Quick Apply
3d
911 DISPATCHER/COMMUNICATIONS SPECIALIST
City of Rockwall —Rockwall, TX
- $25.95 - $34.58 an hour
- Overtime
- Writing skills
- Basic math
- HIPAA
- Wellness program
- AD&D insurance
Dispatcher (Full-Time)
Penhall Company —Dallas, TX
- $29 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- AD&D insurance
- Disability insurance
5d
Logistics Scheduling Clerk
Hayes Company LLC —Mesquite, TX
- $17.49 - $20.58 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
911 DISPATCHER (FULL TIME)
City of Richardson, TX —Richardson, TX
- $55,579 - $77,192 a year
- Weekends as needed
- CPR Certification
- Writing skills
- English
Communication Technician (Public Safety Dispatcher)
Seagoville City Hall —Seagoville, TX
- $56,733.21 a year
- Overtime
- Background check
- Computer literacy
- Pass drug screening
- Paid holidays
- Dental insurance
Dispatcher
Guardian Fleet Services —Balch Springs, TX
- On call
- Computer literacy
- Pass drug screening
- English
- AD&D insurance
- Paid holidays
Quick Apply
Dispatcher
Transdev —Dallas, TX
- $23 - $25 an hour
- Full-time
- Background check
- Computer literacy
- Pass drug screening
- Disability insurance
- Health insurance
13d
Dispatcher
Baker Brothers Plumbing, Air & Electric —Mesquite, TX
- From $19 an hour
- Weekends as needed
- Microsoft Outlook
- Computer literacy
- Pass drug screening
- Disability insurance
- Health insurance
Dispatcher
Lineage Logistics —Terrell, TX
- $22 an hour
- Full-time
- High school diploma or GED
- Organizational skills
- Communication skills
- Disability insurance
- Health insurance
Quick Apply
4d
Dispatcher
Rolfson Oil —Addison, TX
- $27 an hour
- 12 hour shift
- Computer literacy
- Mid-level
- 3 years
- AD&D insurance
- Disability insurance
Quick Apply
Faculty Adjunct Non-Credit, 911 Dispatcher AY26/AY27
Dallas College —Mesquite, TX
- Part-time
- Bilingual
- Customer service
- Teaching Certification
11d

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CSR/Dispatch Manager

Dallas Plumbing -
Dallas, TX

Quick Apply

Job Details

Full-time
From $65,000 a year
2 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching

Qualifications

Staff performance monitoring
Managing teams in a customer support role
Team leadership
Coaching
Service scheduling
Team scheduling
Metrics Reporting
Team development
Leading team collaboration initiatives
Business operations
Call center management

Full Job Description

Lead the Team Behind an Exceptional Customer Experience

At Dallas Plumbing, we know that great service starts with the first phone call. We're looking for an experienced Dispatcher / CSR Manager to lead our Customer Service and Dispatch teams, ensuring every customer receives outstanding service while maximizing technician efficiency and daily operations.

This is a hands-on leadership role for someone who thrives in a fast-paced home services environment and enjoys coaching teams, improving processes, and delivering results.

Position Summary

The Dispatcher / CSR Manager oversees the daily operations of the Customer Service and Dispatch departments. This role is responsible for leading the CSR and dispatch teams, managing technician scheduling, monitoring key performance metrics, and creating an exceptional customer experience from the initial call through job completion.

Responsibilities

Lead, coach, and develop the CSR and Dispatch teams.
Hire, onboard, and train new team members.
Oversee daily scheduling and dispatching of plumbing technicians.
Optimize technician routes and productivity to maximize efficiency.
Monitor call quality and provide coaching to improve customer interactions.
Handle escalated customer concerns and ensure timely resolution.
Track department KPIs, including booking rates, technician utilization, call metrics, and customer satisfaction.
Identify process improvements and implement best practices.
Develop and maintain department SOPs and training materials.
Partner with the General Manager, Service Managers, and field teams to support company goals.

Qualifications

Minimum 3 years of leadership experience managing a Dispatch, CSR, or Call Center team.
Experience in the home services industry (plumbing, HVAC, electrical, or similar).
Strong understanding of dispatching, scheduling, and customer service operations.
Experience coaching employees using performance metrics and KPIs.
Excellent communication, organizational, and problem-solving skills.
Ability to thrive in a fast-paced environment while managing multiple priorities.
Experience with ServiceTitan or similar field service software.

Why Join Dallas Plumbing?

Competitive salary with bonus opportunities.
Opportunity to lead a growing customer service and dispatch team.
Career advancement with a growing residential plumbing company.
Collaborative leadership team that values your ideas and contributions.
Comprehensive benefits package including medical, dental, vision, paid time off, paid holidays, and 401(k), where applicable.

Pay: From $65,000.00 per year

Benefits:

401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Application Question(s):

Are you able to work in office, monday-friday in Dallas, TX?
Do you have experience working in the home services industry (HVAC, plumbing, electrical, or a similar service business)?

Experience:

leading or managing a CSR, Dispatch, or Call Center team: 2 years (Required)

Work Location: In person

Quick Apply

Refine Your Search

dispatch operator jobs in mesquite, tx

CSR/Dispatch Manager

Gas Scheduler -2610002160

Dispatcher/Customer Service

Delivery Services Manager/Dispatch Coordinator (7180)

Dispatcher

Public Safety Dispatcher

Police Dispatcher

Routing and Dispatch Coordinator (Balch Springs, TX)

Administrative Assistant/ Dispatcher

911 DISPATCHER/COMMUNICATIONS SPECIALIST

Dispatcher (Full-Time)

Logistics Scheduling Clerk

911 DISPATCHER (FULL TIME)

Communication Technician (Public Safety Dispatcher)

Dispatcher

Dispatcher

Dispatcher

Dispatcher

Dispatcher

Faculty Adjunct Non-Credit, 911 Dispatcher AY26/AY27

I want to receive the latest job alert for dispatch operator in mesquite, tx

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