Top 12143 Shift manager Jobs in Mesquite Tx

CSR/Dispatch Manager
Dallas Plumbing —Dallas, TX
- From $65,000 a year
- Full-time
- Background check
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
2h
Department Manager-Dallas Galleria
H&M —Dallas, TX
- $23.56 - $27.09 an hour
- Full-time
- Mid-level
- Communication skills
- Commercial
- Commuter assistance
- Paid holidays
Quick Apply
Assistant Manager
Sunglass Hut —Mesquite, TX
- $34.21 an hour
- Weekends as needed
- 5 years
- Computer literacy
- Merchandising
- Health insurance
- Paid time off
3d
Assistant Manager
Foot Locker —Mesquite, TX
- $18.75 an hour
- Weekends as needed
- Mid-level
- Retail management
- Leadership
- Paid parental leave
- Health insurance
Assistant Store Manager
MINISO USA —Mesquite, TX
- $18 - $25 an hour
- Weekends as needed
- Merchandising
- Mid-level
- High school diploma or GED
Shift Manager
McDonald’s —Mesquite, TX
- $16.25 - $20.71 an hour
- Mid-level
- Quick service & fast food restaurant
- Guest services
- Health insurance
- Dental insurance
Retail Stocking Manager
Harbor Freight —Dallas, TX
- $28.00 - $30.80 an hour
- Full-time
- Mid-level
- Retail management
- Leadership
- Paid holidays
- Disability insurance
Quick Apply
1d
Afterschool Nanny/HH Manager - 20 Hr. Per Week - Allen
Nannies on the Go! —Allen, TX
- $26 - $28 an hour
- Part-time
- Clean driving record
- Children
- In-person
Quick Apply
Shift Leader
Panda Restaurant Group —Balch Springs, TX
- $18 - $21 an hour
- Email
- Ability to lift 50 pounds
- Conflict management
- Ability to stand for extended periods
- Paid training
- Disability insurance
Quick Apply
Assistant Store Manager
HomeGoods —Mesquite, TX
- $22.70 - $31.20 an hour
- Overtime
- Merchandising
- Mid-level
- Mentoring
- Health savings account
- Paid holidays
14d
Retail Store Manager
Skechers USA Retail, LLC —Mesquite, TX
- $27 - $32 an hour
- Weekends as needed
- Merchandising
- Restaurant management
- No high school diploma
Quick Apply
2d
Store Manager - Spencer's
Spencer Gifts —Mesquite, TX
- $18.98 - $19.23 an hour
- Full-time
- Sales
- Merchandising
- Mid-level
- Paid jury duty
- Paid holidays
Park Assistant Manager
Kids Empire Texas LLC —Mesquite, TX
- $16.80 an hour
- Weekends as needed
- Management
- Sanitation
- English
- AD&D insurance
- Health insurance
Quick Apply
Assistant Regional Manager - Dallas, TX
Go Store It —Dallas, TX
- $21 - $22 an hour
- Full-time
- Reliable transportation
- Entry level
- Paid holidays
- Dental insurance
Quick Apply
Reservation Manager
U-Haul —Garland, TX
- Part-time
- Mid-level
- High school diploma or GED
- Time management
- Paid holidays
- Health insurance
3rd Shift Production Supervisor
PepsiCo —Mesquite, TX
- $66,900 - $111,950 a year
- Clean driving record
- Mid-level
- Driver's License
- Paid parental leave
- Health insurance
Store Manager
Rainbow USA —Mesquite, TX
- Mid-level
- 3 years
- Team management
21h
Correspondence Team Manager, Client Service Center
Louis Vuitton —Irving, TX
- $80,000 - $100,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Disability insurance
- Health insurance
Shift Supervisor
PLS —Mesquite, TX
- Weekends as needed
- Mid-level
- Fair chance
- Financial services
- Health insurance
- Dental insurance
Quick Apply
Operations Manager (DAL)
CLEAR - Field —Dallas, TX
- $72,000 - $92,000 a year
- Weekends as needed
- Ability to walk for extended periods
- Mid-level
- 3 years
- Paid parental leave
- Paid holidays
Quick Apply
2d

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CSR/Dispatch Manager

Dallas Plumbing -
Dallas, TX

Quick Apply

Job Details

Full-time
From $65,000 a year
2 hours ago

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching

Qualifications

Staff performance monitoring
Managing teams in a customer support role
Team leadership
Coaching
Service scheduling
Team scheduling
Metrics Reporting
Team development
Leading team collaboration initiatives
Business operations
Call center management

Full Job Description

Lead the Team Behind an Exceptional Customer Experience

At Dallas Plumbing, we know that great service starts with the first phone call. We're looking for an experienced Dispatcher / CSR Manager to lead our Customer Service and Dispatch teams, ensuring every customer receives outstanding service while maximizing technician efficiency and daily operations.

This is a hands-on leadership role for someone who thrives in a fast-paced home services environment and enjoys coaching teams, improving processes, and delivering results.

Position Summary

The Dispatcher / CSR Manager oversees the daily operations of the Customer Service and Dispatch departments. This role is responsible for leading the CSR and dispatch teams, managing technician scheduling, monitoring key performance metrics, and creating an exceptional customer experience from the initial call through job completion.

Responsibilities

Lead, coach, and develop the CSR and Dispatch teams.
Hire, onboard, and train new team members.
Oversee daily scheduling and dispatching of plumbing technicians.
Optimize technician routes and productivity to maximize efficiency.
Monitor call quality and provide coaching to improve customer interactions.
Handle escalated customer concerns and ensure timely resolution.
Track department KPIs, including booking rates, technician utilization, call metrics, and customer satisfaction.
Identify process improvements and implement best practices.
Develop and maintain department SOPs and training materials.
Partner with the General Manager, Service Managers, and field teams to support company goals.

Qualifications

Minimum 3 years of leadership experience managing a Dispatch, CSR, or Call Center team.
Experience in the home services industry (plumbing, HVAC, electrical, or similar).
Strong understanding of dispatching, scheduling, and customer service operations.
Experience coaching employees using performance metrics and KPIs.
Excellent communication, organizational, and problem-solving skills.
Ability to thrive in a fast-paced environment while managing multiple priorities.
Experience with ServiceTitan or similar field service software.

Why Join Dallas Plumbing?

Competitive salary with bonus opportunities.
Opportunity to lead a growing customer service and dispatch team.
Career advancement with a growing residential plumbing company.
Collaborative leadership team that values your ideas and contributions.
Comprehensive benefits package including medical, dental, vision, paid time off, paid holidays, and 401(k), where applicable.

Pay: From $65,000.00 per year

Benefits:

401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Application Question(s):

Are you able to work in office, monday-friday in Dallas, TX?
Do you have experience working in the home services industry (HVAC, plumbing, electrical, or a similar service business)?

Experience:

leading or managing a CSR, Dispatch, or Call Center team: 2 years (Required)

Work Location: In person

Quick Apply

Refine Your Search

shift manager jobs in mesquite tx

CSR/Dispatch Manager

Department Manager-Dallas Galleria

Assistant Manager

Assistant Manager

Assistant Store Manager

Shift Manager

Retail Stocking Manager

Afterschool Nanny/HH Manager - 20 Hr. Per Week - Allen

Shift Leader

Assistant Store Manager

Retail Store Manager

Store Manager - Spencer's

Park Assistant Manager

Assistant Regional Manager - Dallas, TX

Reservation Manager

3rd Shift Production Supervisor

Store Manager

Correspondence Team Manager, Client Service Center

Shift Supervisor

Operations Manager (DAL)

I want to receive the latest job alert for shift manager in mesquite tx

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