About FIU
Florida International University is a Top 50, preeminent public research university with 55,000 students from all 50 states and more than 140 countries, as well as an alumni network of more than 340,000. Located in the global city of Miami, the university offers more than 200 degree programs at the undergraduate, graduate and professional levels, including medicine and law. FIU faculty are leaders in their fields and include National Academy members, Fulbright Scholars and MacArthur Genius Fellows. A Carnegie R1 institution, FIU drives impactful research in environmental resilience, health and technology and innovation. Home to the Wall of Wind and Institute of Environment, FIU stands at the forefront of discovery and innovation. With a focus on student success, economic mobility and community engagement, FIU is redefining what it means to be a public research university.
Job Summary
Responsible for all aspects of membership cultivation and retention by increasing awareness of Patricia & Phillip Frost Art Museum in the community, converting visitors into members, thinking creatively about membership benefits and events, and providing excellent customer service to members. Provides oversight and responsibility for all membership activities and develops strategies to identify and solicit new prospects.
-
Implements best strategies in stewardship, renewal and upgrading of current members; acquiring new members and visitor conversion; increasing annual fund gifts from members. Evaluates effectiveness of current membership program services, benefits, and policies, relating to retention and acquisition of members on a regular basis. Recommends, designs, and implements changes to improve effectiveness and efficiency.
-
Works with Finance Manager to prepare and monitor membership revenue and expense budgets.
-
Can direct the work of volunteers and student assistants as assigned.
-
Serves as a merchant account user. Handles sensitive cardholder information and/or processes credit cards transactions for the department/unit. Handles cash transactions.
-
Serves as primary representative of Membership program on a daily basis, and at all Membership events, including exhibition openings, museum programs, and members-only events.
-
Develops and directs strategies driving integrated mail, on-line and telephone campaigns to acquire, upgrade, and renew members and donors. Maintains schedule of solicitations and cultivations, including timely delivery of strategy, creative, and data files.
-
Oversees and implements annual Benefactor Impact membership event.
-
Generates reports for Director of Operations and Finance Manager to measure results of membership campaigns, and overall membership retention and growth. Monitors progress towards revenue goal.
-
Develops, promotes, and documents best practices and policies associated with member, donor, and prospect management. Maintains security, accuracy, and integrity of database.
-
Maintains accurate records on donors, implements fulfillment (membership acknowledgements and member cards).
-
Partners with Marketing & Communications and Visitor Services to implement promotions, partnerships, and communications that promote membership experience and enhance visitor conversion. Works with the Marketing & Communications team to create membership collateral, to support the museum's online presence for members via social media (from the membership perspective), and to update Membership pages on museum website. Enhances giving opportunities through online platforms, such as social media, website, and e-communications.
-
Oversees the museum's point-of-sale, merchandise, and membership management system, including the coordination, entry, and maintenance of information related to memberships, events, programs, merchandise, inventory, and retail operations. Ensures system records are accurate and current, supports departmental use of the platform, and assists with reporting and operational needs associated with membership, programming, and sales activities.
-
Collaborates with Development Officer to identify and upgrade members to higher levels of membership and annual giving.
-
Mature judgement, discretion and professionalism in researching and communicating information. Proven track record or thriving in a data-driven environment. Computer proficiency with Microsoft Office and database systems required. Experience with raiser's edge strongly preferred.
Minimum Qualifications
-
Bachelor's degree in a related field and three (3) years of related experience.
Desired Qualifications
-
Experience in an organization's individual Membership program, preferably within a non-profit environment.
-
Experience in cultural organizations.
Job Category
Advertised Salary
Work Schedule
-
Begin time: 8:30 AM
-
End time: 5:00 PM
Working Condition(s)
-
Required to spend 50% or more of time operating a computer
Pre-Employment Requirements
-
Fingerprinting Check
-
Expanded Background Check
Other Information
-
Ability to work flexible hours as needed.
-
Ability to work occasional evenings, weekends and at locations outside of the University
How To Apply
Current Employee
As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications".
To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.
Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format.
- This posting will close at 12:00 am of the close date.
How To Apply
Prospective Employee
If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications".
To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.
Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.
- This posting will close at 12:00 am of the close date.
Disclosures
Clery Notice
In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/.
To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).
Pay Transparency
Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
Notice of Non-Discrimination
FIU is a State University System of Florida member, Equal Opportunity, Equal Access, and Affirmative Action Employer for individuals with disabilities and veterans. All qualified applicants will receive consideration for employment decisions, programs, and events without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status. For inquiries regarding non-discrimination, contact FIU's Office of Civil Rights at 305.348.2785 or email [email protected].
Reasonable Accommodation Statement
Should you need an ADA accommodation to participate in a University event, program, or activity or need to request materials in an accessible format, please contact FIU's Office of Civil Rights (OCR) at 305-348-2785 or [email protected]. All requests for ADA accommodation or accessible materials for this event must be submitted to OCR at least seven (7) business days prior to the event or at the earliest possible opportunity.
