Top 4238 Customer experience manager Jobs in Miami, Fl

Amazon Account Manager
Confidential —Miami, FL
- $75,000 - $105,000 a year
- Full-time
- Background check
- Management
- Sales
- Health insurance
- Dental insurance
Quick Apply
Sales Manager – Maritime Defense/Government and Commercial Business (Americas)
SEA.AI Inc —Miami, FL
- $90,000 - $135,000 a year
- Full-time
- Hybrid work
- Marketing
- Bachelor's degree
- Travel
- Health insurance
- Paid time off
Quick Apply
Pre-Owned Sales Manager
Confidential —South Florida, FL
- From $200,000 a year
- Full-time
- Background check
- Management
- Sales
- Paid holidays
- Disability insurance
Quick Apply
Sales Manager
Sonesta Miami Airport —Miami, FL
- From $60,000 a year
- Full-time
- Background check
- Basic math
- English
- Paid parental leave
- Health savings account
Quick Apply
Account Manager
Aeronautical Systems Incorporated —Miami, FL
- Full-time
- Up to 50% travel
- 5 years
- ERP systems
Travel Services & Guest Experience Manager
Travea Travel & Hospitality Solutions LLC —Miami, FL
- $90,000 a year
- Full-time
- Mid-level
- In-person
- On-the-job training
- Employee discount
Quick Apply
Retail Experience Manager Multi-Store Operations | Customer Experience | Sales Leadership
ELITEBRAIN —Miramar, FL
- $110,000 - $145,000 a year
- Full-time
- Spanish
- Marketing
- 5 years
Quick Apply
Territory Sales Manager 5-10 YEARS EXPERIENCE IN INDUSTRIAL SALES BILINGUAL A PLUS
National Lift Truck Service Incorporated —Miami, FL
- $80,000 - $150,000 a year
- Full-time
- Bilingual
- Clean driving record
- Heavy lifting
- Relocation assistance
- Health insurance
Quick Apply
Account Services Manager
Sky Mart —Doral, FL
- Full-time
- Background check
- Spanish
- Management
- Health insurance
- Dental insurance
Quick Apply
7d
Digital Content Manager
Pollo Tropical —Miami, FL
- $90,000 - $100,000 a year
- Full-time
- Spanish
- Marketing
- Customer service
- Health savings account
- Health insurance
Quick Apply
6d
T Mobile Authorized Retailer Store Manager (Miami Beach)
Luna Wireless, An Authorized T-Mobile Retailer (Southeast) —Miami Beach, FL
- $40,000 - $95,000 a year
- Full-time
- 18 years or older
- Spanish
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Logistics/Transportation Supervisor
Produce Careers, Inc. —South Florida, FL
- $90,000 - $120,000 a year
- Full-time
- Bilingual
- Spanish
- English
- Health insurance
- Dental insurance
Quick Apply
7d
Assistant General Manager | Full-Time | Miami Beach Convention Center
Oak View Group —Miami Beach, FL
- $178,000 - $188,000 a year
- Weekends as needed
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Manager, Customer Service II
Chewy —Hollywood, FL
- Weekends as needed
- 5 years
- Computer literacy
- Bachelor of Science
Customer Service Call Center Manager
Phoenix American Warranty Company Inc —Miami, FL
- $80,000 - $90,000 a year
- Full-time
- Hybrid work
- 5 years
- Analysis skills
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Manager, Customer Service I
Chewy —Hollywood, FL
- Full-time
- Mid-level
- Travel
- Mentoring
Customer Success Manager
Trivium —Miami, FL
- $42,000 - $90,000 a year
- Full-time
- Remote
- Sales
- English
- Mid-level
- Flexible schedule
Quick Apply
Customer Operations Manager (Miami)
Pelico —Miami, FL
- Full-time
- Hybrid work
- English
- Mid-level
- Office
- Health insurance
- Dental insurance
Assistant Manager Customer Experience
JCPenney —Pembroke Pines, FL
- $43,400 - $80,600 a year
- Full-time
- Mid-level
- Retail management
- Paid holidays
- Health insurance
1d
Client Operations Manager I
Crafty —Miami, FL
- $70,000 - $80,000 a year
- Full-time
- Remote
- Mid-level
- Team management
- Quality control
- Health insurance
- Dental insurance
Quick Apply

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customer experience manager jobs near miami, fl

Amazon Account Manager

Confidential
Miami, FL

Quick Apply

Job Details

Full-time
$75,000 - $105,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Employee discount
Life insurance
Referral program

Qualifications

Vendor relationship building
Managerial strategic planning
Management
Sales
Marketing
Customer satisfaction tracking
E-commerce
ROI
Analysis skills
Project management
Bachelor's degree
Online retail experience
Content marketing SEO projects
Profit & Loss statement
Pay-per-click (PPC) advertising
Cross-functional collaboration
Business
Profit and loss analysis
Paid search marketing
Marketing
Cross-functional communication
Search engine marketing (SEM) strategy development
Analytics
Paid search advertising campaigns

Full Job Description

Job Overview
A growing organization is seeking an experienced Amazon Operations Manager to lead and own the Amazon marketplace as a core business unit.

This role carries full responsibility for the performance, profitability, and operational execution of the Amazon channel. The ideal candidate brings current, hands-on experience managing Amazon operations end-to-end, with a strong understanding of the platform’s continuously evolving landscape across Seller Central, SEO, PPC, and catalog management.

This is a highly accountable role requiring an entrepreneurial and analytical operator who can balance strategic planning with disciplined execution across marketing, operations, and supply chain.

Key Responsibilities

P&L Ownership and Business Performance

Own and manage revenue, margin, and profitability for the Amazon channel
Develop and maintain sales forecasts, targets, and performance tracking
Drive initiatives to achieve sustained growth while maintaining healthy contribution margins
Identify and execute opportunities across pricing, promotions, and product assortment

End-to-End Amazon Operations

Oversee all aspects of Amazon marketplace management, including:
Catalog structure, variations, and product aggregation
Listing optimization (SEO, content, imagery, A+ Content)
PPC strategy and execution
Inventory planning and availability
Fulfillment strategy (FBA and FBM)
Order processing and compliance with Amazon policies (TOS)
Account health, issue resolution, and reinstatement processes
Ratings, reviews, and overall customer experience

Inventory, Logistics, and Fulfillment

Partner with supply chain and operations teams to ensure:
Consistent product availability on key SKUs
Efficient inventory turnover and cost control
Accurate demand planning and replenishment strategies
Align Amazon strategy with manufacturing, warehousing, and shipping capabilities

Advertising, SEO, and Conversion Optimization

Lead Amazon growth initiatives through:
Keyword strategy and search optimization
Sponsored advertising campaigns (Sponsored Products, Brands, Display)
Continuous testing of content, pricing, and promotional strategies
Leverage tools such as Helium 10, Perpetua, or similar platforms to inform decision-making

Agency and Vendor Management

Manage and oversee external partners (e.g., PPC agencies, account support services)
Establish clear performance expectations and ensure accountability to defined KPIs
Evaluate and implement tools and partners that enhance operational efficiency and performance

Platform Expertise and Continuous Improvement

Stay informed on Amazon platform updates, policy changes, and emerging best practices
Serve as an internal resource on Amazon strategy and execution
Proactively adjust strategies to maintain competitiveness in a dynamic marketplace

Key Qualifications:

Bachelor’s degree in Business, Marketing, or a related field.
Minimum of 5 years of direct, hands-on Amazon marketplace management experience, preferably in a current role.
Demonstrated experience owning or significantly influencing P&L performance.
Strong working knowledge of:
Amazon Seller Central
FBA and FBM operations
Catalog management and variation strategy
SEO and listing optimization
PPC and performance marketing
Proven track record of success in driving sales growth, profitability, and maintaining positive ratings and reviews on Amazon.
Strong analytical and problem-solving capabilities with a data-driven approach to optimize sales, performance, ROI, and customer satisfaction metrics.
Excellent communication, negotiation, and project management skills, with the ability to influence cross-functional teams and stakeholders.
Detail-oriented with a strategic mindset, capable of developing and implementing innovative e-commerce strategies.

Preferred

Experience operating within a manufacturer, brand owner, or CPG environment, with direct exposure to inventory, production, and fulfillment constraints.
Familiarity with multi-channel distribution environments (Amazon, Home Depot, Lowe’s, DTC)
Experience with ERP, PIM systems, and inventory planning tools

Job Type: Full-time

Pay: $75,000.00 - $105,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance

People with a criminal record are encouraged to apply

Application Question(s):

What tools do you use to support Amazon operations, and how do they influence your decision-making?
Describe your current or most recent role managing an Amazon account. What were your primary responsibilities and key results?
How do you approach FBA versus FBM strategy, particularly for complex or large products?
Provide an example of a catalog or listing optimization initiative that improved performance.
How do you balance inventory levels to minimize both stockouts and excess storage costs?

Ability to Commute:

Miami, FL 33142 (Required)

Ability to Relocate:

Miami, FL 33142: Relocate before starting work (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer experience manager jobs in miami, fl

Amazon Account Manager

Sales Manager – Maritime Defense/Government and Commercial Business (Americas)

Pre-Owned Sales Manager

Sales Manager

Account Manager

Travel Services & Guest Experience Manager

Retail Experience Manager Multi-Store Operations | Customer Experience | Sales Leadership

Territory Sales Manager 5-10 YEARS EXPERIENCE IN INDUSTRIAL SALES BILINGUAL A PLUS

Account Services Manager

Digital Content Manager

T Mobile Authorized Retailer Store Manager (Miami Beach)

Logistics/Transportation Supervisor

Assistant General Manager | Full-Time | Miami Beach Convention Center

Manager, Customer Service II

Customer Service Call Center Manager

Manager, Customer Service I

Customer Success Manager

Customer Operations Manager (Miami)

Assistant Manager Customer Experience

Client Operations Manager I

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