Customer Service Quality Assurance Analyst
eMed, LLC —Miami, FL
- Full-time
- Spanish
- English
- Mid-level
- AD&D insurance
- Disability insurance
Quick Apply
6d
Maritime Logistics - Customer Service and logistics Analyst
CSA Miami —Miami Lakes, FL
- Full-time
- Spanish
- English
- Mid-level
Quick Apply

Related jobs to explore

Based on your search for customer service analyst

Analyst, Benefits
Royal Caribbean Group —Miami, FL
The Benefits Analyst is responsible for administering all health and welfare benefits and voluntary benefit programs including medical dental vision disability…
MDSO Budget Analyst 1
Miami-Dade County —Doral, FL
Bachelor's degree in Public Administration, Business Administration, Business Management or a related field. Supervisory experience and knowledge of government…
$75,790.42 - $129,901.24 a year
6d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Workplace Solutions - Customer Service Analyst
JPMorganChase —Columbus, OH
Maintains highest level of technical skill in field of expertise. Communicates with customers via phone calls and emails, in order to turn them around in a…
IS Customer Service Analyst II - RIS
Nationwide Children's Hospital —Columbus, OH
Valid Ohio driver’s license and proof of auto insurance is required by hospital policy. Must pass a motor vehicle background inspection, insurance eligibility,…

Show more jobs in cities nearby

I want to receive the latest job alert for customer service analyst in miami, fl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service analyst jobs near miami, fl

Quality Assurance Analyst jobs in Miami, FL

Quality Assurance jobs in Amarillo, TX

Quality Assurance Analyst jobs in Jacksonville, FL

Market Research Analyst jobs in Los Angeles, CA

Quality Assurance Analyst jobs in Quincy, MA

Quality Assurance Analyst jobs in Dallas Fort Worth, TX

Quality Inspector jobs in Austin, TX

Food Quality Assurance jobs in Los Angeles, CA

Quality Assurance Analyst jobs in Washington, DC

Patient Service Representative jobs in Las Vegas, NV

Remote Customer Service jobs in Glendale, AZ

Customer Service Analyst jobs in Orlando, FL

Tree Service jobs in South Carolina

Customer Service Analyst jobs in New York, NY

Customer Service Analyst jobs in Alpharetta, GA

Customer Service Analyst jobs in Hamden, CT

Customer Service Quality Assurance Analyst

eMed, LLC -
Miami, FL

Quick Apply

Job Details

Full-time
6 days ago

Benefits

AD&D insurance
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Spanish
English
B2B business model
Health insurance knowledge
B2B

Full Job Description

Customer Service Quality Assurance Analyst

Location: Miami, FL

Department: Quality Assurance

About eMed

eMed is a pioneering digital-health leader built on its Empathetic AI™ Population Health Platform. Our primary mission is to provide large employers, state/federal governments, unions, and payers with unique healthcare solutions aimed at reducing obesity, improving employee health, and lowering company healthcare costs. Our integrated GLP-1 medication weight management program utilizes state-of-the-art at-home blood collection kits and connected clinical telehealth services to screen, onboard, and manage qualified candidates, ensuring medication adherence and effective management of side effects through continuous telehealth support.

The Role

We are seeking a detail-oriented, bilingual (English/Spanish) Quality Assurance Analyst to evaluate and enhance customer interactions across phone, email, chat, and SMS. In this role, you will review interactions, deliver feedback, and ensure compliance with company standards to continuously improve eMed's patient and client experience.

What You’ll Do

1. Interaction Review & Evaluation

Multi-Channel Auditing: Review and assess customer interactions across phone, email, chat, and SMS channels for compliance, professionalism, accuracy, and overall effectiveness.
Standards Alignment: Align evaluations with eMed’s policies, procedures, and customer service standards, flagging deviations and escalating patterns as needed.
Documentation: Maintain accurate, organized records of all QA reviews and findings to support trending, reporting, and audit readiness.

2. Feedback & Coaching

Agent Feedback: Provide detailed, constructive feedback and actionable coaching to improve agent performance, communication quality, and adherence to best practices.
Trend Identification: Identify recurring gaps in agent interactions and proactively recommend process or training improvements to resolve root causes.
Performance Tracking: Track individual agent quality scores over time, maintaining a clear record of progress and identifying agents who may benefit from additional coaching or support.

3. Vendor Collaboration & Reporting

Vendor Report Management: Track and manage accurate, up-to-date, and accessible vendor QA evaluation reports for internal stakeholders.
Collaboration Sessions: Collaborate regularly with vendor partners to discuss QA trends, share findings, and align on improvements.

4. Continuous Improvement

Process Enhancement: Help refine QA frameworks, rubrics, and feedback processes to maintain effectiveness as eMed’s customer experience function scales.
Cross-Functional Input: Share QA findings with Customer Experience leadership and teams to inform training, scripting, and operational improvements.

What You Have

Required Experience:

1-2 years of QA, customer service, or related experience preferred; multi-channel environment familiarity (phone, email, chat, SMS) is a strong plus.
Tools Proficiency: Proficiency in Google Docs, Google Sheets, or Microsoft Excel for documentation, reporting, and data tracking.
B2B Healthcare Knowledge: Deep understanding of the US healthcare landscape, specifically how self-insured employers purchase health benefits.
Bilingual: English/Spanish

Skills & Competencies:

Listening & Attention to Detail: Exceptional listening and attention to detail to identify subtle tone, compliance, and quality issues across high interaction volumes.
Written Communication: Excellent written and verbal communication, strong grammar, and the ability to deliver clear, specific, constructive feedback.
Communication: Ability to translate complex data into actionable insights for C-Level executives and Board members.

Why Join eMed?

At eMed, we’re redefining how care is delivered, empowering clients and partners with technology, access, and data. You’ll join a collaborative, fast-moving team shaping the future of digital health partnerships and helping businesses make healthcare more accessible, affordable, and effective.

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k with Company Match)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off
Short Term & Long Term Disability
Training & Development
Catered Breakfast and Lunch, Plus Snacks
Wellness Resources

NcZVyVmAXB

Quick Apply

Refine Your Search

customer service analyst jobs in miami, fl

Customer Service Quality Assurance Analyst

Maritime Logistics - Customer Service and logistics Analyst

Related jobs to explore

Explore jobs in cities nearby

I want to receive the latest job alert for customer service analyst in miami, fl

Explore jobs in more locations

Customer Service Quality Assurance Analyst

About eMed

The Role

What You’ll Do

What You Have

Why Join eMed?

Job Seeker Tools

Employer Tools

Browse

Stay Connected