Top 3913 Guest experience manager Jobs in Miami, Fl

Sales Manager
Sonesta Miami Airport —Miami, FL
- From $60,000 a year
- Full-time
- Background check
- Basic math
- English
- Paid parental leave
- Health savings account
Quick Apply
Operations Manager
VIDA Hotel & Residences —Miami, FL
- From $70,000 a year
- Full-time
- Bilingual
- Background check
- Spanish
- Disability insurance
- Health insurance
Quick Apply
Front Desk Lead & Office Manager
Centner Wellness & Spa —Miami, FL
- Full-time
- Clinic experience
- Mid-level
- Front desk
Quick Apply
Multi Unit Restaurant Manager
Dunkin —Miami, FL
- Full-time
- Computer literacy
- English
- Mid-level
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Multi Unit Restaurant Manager
Dunkin —Miami, FL
- Full-time
- Computer literacy
- Basic math
- English
Quick Apply
Guest Experience Manager
EAST Miami —Miami, FL
- Weekends as needed
- Mid-level
- Hotel
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Travel Services & Guest Experience Manager
Travea Travel & Hospitality Solutions LLC —Miami, FL
- $90,000 a year
- Full-time
- Mid-level
- In-person
- On-the-job training
- Employee discount
Quick Apply
Assistant Guest Experience Manager
Four Seasons —Miami, FL
- Full-time
- Spanish
- Computer literacy
- English
2d
Guest Relations Manager
Marriott International, Inc —Miami Beach, FL
- $69,000 - $90,000 a year
- Full-time
- No experience needed
- Mid-level
- Hotel
Assistant General Manager | Full-Time | Miami Beach Convention Center
Oak View Group —Miami Beach, FL
- $178,000 - $188,000 a year
- Weekends as needed
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
WIlder Market - General Manager
Grassfed Culture Hospitality —Miami, FL
- $85,000 - $100,000 a year
- 8 hour shift
- 7 years
- Merchandising
- Ability to lift 50 pounds
- Paid time off
Quick Apply
Senior Manager, Guest Experience Operations
Extenteam Careers —Miami, FL
- $70,000 - $100,000 a year
- Full-time
- Senior level
- Communication skills
Quick Apply
1h
Director of Guest Experience
Sweetwaters —Fort Lauderdale, FL
- $80,000 - $90,000 a year
- Full-time
- Restaurant management
- Continuous improvement
- Senior level
Quick Apply
Front Office Manager
DOUBLETREE DORAL —Doral, FL
- Full-time
- Microsoft Excel
- English
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
6d
Manager Guest Services
Resorts World OMNI LLC —Miami, FL
- Basic math
- Mid-level
- Hotel
Quick Apply
1d
Front Office Manager - Miami Beach Hotel Group
South Beach Group Hotels —Miami Beach, FL
- $52,000 - $72,000 a year
- Weekends as needed
- Ability to walk for extended periods
- Mid-level
- Office
Quick Apply
Guest Relations Director (Hotel)
Luxury Rentals —Miami Beach, FL
- $75,000 - $85,000 a year
- Weekends as needed
- 5 years
- Residential
- Hotel
Quick Apply
Overnight Front Office Manager - Signia by Hilton Diplomat Beach Resort
Hilton —Hollywood, FL
- Overnight shift
- Mid-level
- Resort
- Paid parental leave
- Employee stock purchase plan
7d
General Manager, Courtyard by Marriott Miami Airport West/Doral
Marriott International, Inc —Doral, FL
- $93,000 - $119,000 a year
- Full-time
- Hotel
- Bachelor's degree
- Business Administration
7d
Front Office Manager -S
Aloft Hotel Miami Aventura —Miami, FL
- Mid-level
- Hotel
- Mentoring
- Paid holidays
- Disability insurance
Quick Apply
6h

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guest experience manager jobs near miami, fl

Sales Manager

Sonesta Miami Airport
Miami, FL

Quick Apply

Job Details

Full-time
From $60,000 a year

Benefits

Paid parental leave
Health savings account
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Parental leave
Vision insurance
401(k) matching
Employee discount
Life insurance
Retirement plan

Qualifications

Customer communication
Variance analysis
Interpersonal skills
Basic math
English
Sales experience within hospitality industry
Profit & loss
Driver's License
Budgeting
Hotel experience

Full Job Description

Job Description Summary

The Sales Manager (SM) executes the sales strategy of the hotel, as defined by the Director of Sales, to ensure that occupancy, average daily rate and market share goals are achieved. This includes creating and implementing specific account and/or segment based sales strategies and tactical plans. Production results will be monitored and adjusted to current market conditions to stay nimble and react advantageously to competitors. The SM will work directly with the DOS and the Regional leadership team to identify specific extended stay strategies and tactics to drive revenue according to the hotel’s seasonal demand.

DUTIES AND RESPONSIBILITIES:

Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel.
Develop new accounts, maintain existing accounts, and implement sales strategies to achieve revenue goals and maximize profits for the hotel while maintaining guest satisfaction. Develop and maintain relationships with key clients in order to produce extended stay room sales. Regularly sell hotel rooms through direct client contact.
Partner with hotel DOS and Regional Sales Director effectively maximizes RevPar opportunities in the local market.
Achieve budgeted revenues and personal/team sales goals and maximize profitability within all areas of responsibility. Produce regular reports and sales forecasts.
Identify operational problems that impact the effectiveness of marketing activities and overall hotel sales performance and work with appropriate department heads on solutions.
Create and implement hotel-level tactical sales plans that drive measurable incremental occupancy, increase average rates, increase business volume during off-peak periods. Enhance the image of the hotel in local community. Deliver sales activities/performance to ensure actual sales exceed the established revenue plan.
Analyze current/potential market and sales trends and coordinate all activities to maintain and increase revenue and market share through added business volume and increased rate.
Coordinate with other hotel-level departments to facilitate services agreed upon by the Sales Office and prospective clients.
Develop and maintain positive relationships with officials and representatives of local community groups.
Act as “Manager on duty” as required.
Attend Evening Social and Breakfast events as a representative of the management team of the hotel and to prospect for additional sales leads.
Ensure compliance with federal, state and local laws regarding health, safety, and alcohol services.
Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS:

Previous background from the extended stay industry preferred.
Ability to speak, read, and write fluent English; other languages beneficial.
Professional verbal and written communication skills.
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances.
Problem solving, reasoning, motivating, organizational and training abilities.
Experience with Microsoft Office and Opera systems preferred.
Ability to travel including some overnight travel is required.
Valid driver’s license required.
Frequently standing up, bending, climbing, kneeling, and moving about the facility.
Carrying, lifting or pulling items weighing up to 25 pounds.
Frequently handling objects and equipment.

Additional Job Information/Anticipated

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long Term Disability Insurance
Various Employee Perks and Discounts
Hospital Indemnity
Critical Illness Insurance
Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Flexible spending account
Health insurance
Paid time off
Parental leave
Retirement plan
Tuition reimbursement
Vision insurance

Experience:

Hotel: 2 years (Required)
sales: 3 years (Required)

Work Location: In person

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Refine Your Search

guest experience manager jobs in miami, fl

Sales Manager

Operations Manager

Front Desk Lead & Office Manager

Multi Unit Restaurant Manager

Multi Unit Restaurant Manager

Guest Experience Manager

Travel Services & Guest Experience Manager

Assistant Guest Experience Manager

Guest Relations Manager

Assistant General Manager | Full-Time | Miami Beach Convention Center

WIlder Market - General Manager

Senior Manager, Guest Experience Operations

Director of Guest Experience

Front Office Manager

Manager Guest Services

Front Office Manager - Miami Beach Hotel Group

Guest Relations Director (Hotel)

Overnight Front Office Manager - Signia by Hilton Diplomat Beach Resort

General Manager, Courtyard by Marriott Miami Airport West/Doral

Front Office Manager -S

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