Top 7418 Manager, quality assurance Jobs in Miami, Fl

Analyst - Quality Assurance
Hard Rock Digital —Hollywood, FL
- Full-time
- Hybrid work
- Sales
- Mid-level
- Continuous improvement
- Employee discount
- Opportunities for advancement
Quick Apply
Quality Assurance Analysts
APPS CONSULTANTS —Hollywood, FL
- Multiple hires
- Pass drug screening
- Mid-level
- Office
- Disability insurance
- Health insurance
SCOPES DOW Records Manager
CACI —Doral, FL
- $53,100 - $106,300 a year
- Full-time
- Office
- High school diploma or GED
- Organizational skills
- Health insurance
14d
Housing Choice Voucher (HCV) Supervisor
Housing Authority City of Miami Beach —Miami Beach, FL
- From $65,000 a year
- Full-time
- Background check
- Management
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Architectural Metals Field Supervisor
Futura USA —Fort Lauderdale, FL
- $45,000 - $55,000 a year
- Full-time
- Construction site
- Mid-level
- Driver's License
Quick Apply
7d
Litigation Paralegal and Case Manager - Personal Injury Law Firm
Aigen Injury Law —Miami, FL
- $65,000 - $85,000 a year
- Full-time
- Bilingual
- Spanish
- 5 years
- Health insurance
- 401(k)
Quick Apply
Fiberglass Tooling Supervisor
Confidential —Medley, FL
- Full-time
- Background check
- Spanish
- English
- Paid jury duty
- Health insurance
Quick Apply
LMHC / LSCW CASE MANAGER (Per diem, weekend shifts)
Confidential —Hialeah, FL
- $26 - $27 an hour
- Part-time
- Background check
- Hospital
- Ability to walk for extended periods
- Health insurance
- Dental insurance
Quick Apply
13h
Medzdirect Pharmacy – Compounding Pharmacy Ops Manager (non-pharmacist)
Compass Health Systems —Miami, FL
- $35 - $40 an hour
- Full-time
- Customer service
- High school diploma or GED
- In-person
- Health insurance
- Dental insurance
Quick Apply
Senior Banking Operations Manager
Safra National Bank of New York —Miami, FL
- Full-time
- 6 years
- CPA
- Office
Quick Apply
4d
Team Lead- Foreclosure & Default Operations
Diaz Anselmo & Assoc. PA —Plantation, FL
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Opportunities for advancement
Quick Apply
Safety & Risk Management Program Manager
Road Safety Risk Management —Hialeah Gardens, FL
- $65,000 - $70,000 a year
- Full-time
- Background check
- Spanish
- English
- Health insurance
- Dental insurance
Quick Apply
18h
Targeted Case Manager Administrative Supervisor Department
HEALING TOUCH C & C,INC —Hialeah, FL
- $20 - $25 an hour
- Full-time
- Bachelor of Science
- Mid-level
- Bachelor's degree
Quick Apply
Care Manager - (RN, BH Licensed LCSW, LMHC, LMFT, LMSW) Multiple Openings in FL
Molina Healthcare, Inc. —Miami, FL
- $26.00 - $51.49 an hour
- Full-time
- LMFT
- RN License
- Licensed Clinical Social Worker
- Health insurance
Global Director of Quality
Confidential —Miami, FL
- From $180,000 a year
- Full-time
- 5 years
- Bachelor's degree
- Senior level
- Health insurance
- Dental insurance
Quick Apply
3d
Sales Manager
Holiday Inn Fort Lauderdale Airport —Hollywood, FL
- $59,402.67 - $60,000.00 a year
- Full-time
- Microsoft Word
- Mid-level
- Hotel
- Health insurance
- Dental insurance
Quick Apply
11d
Sanitation & Regulatory Affairs Coordinator
KD Nutra —Miami, FL
- $75,000 - $80,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Health insurance
- Dental insurance
Quick Apply
7d
Dental Office Manager and Treatment Coordinator
Miami Beach Dental Group —Miami Beach, FL
- From $25 an hour
- Full-time
- Background check
- Spanish
- Dental office
- Paid time off
- Employee discount
Quick Apply
Product & Merchandising Leader
Shift Wear —Hialeah, FL
- $59,000 - $60,000 a year
- Full-time
- Microsoft Excel
- Merchandising
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
10d
Architecture Project Manager
Cube 3 LLC —Miami, FL
- Writing skills
- Mid-level
- Master's degree
- Paid holidays
- Dental insurance
Quick Apply

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Analyst - Quality Assurance

Hard Rock Digital -
Hollywood, FL

Quick Apply

Job Details

Full-time

Benefits

Employee discount
Opportunities for advancement

Qualifications

Optimizing workflow processes
Sales
Casino experience
Transcription quality control
Customer satisfaction tracking
Performance Reporting
Performance feedback (performance evaluation method)
Mid-level
Quality reports
Quality control data reporting
Compliance monitoring
Quality assurance audits
Professional development support
Continuous improvement
Task prioritization
Team training
Sales coaching
Customer engagement
Quality improvement
Call monitoring
Casino compliance and regulation
Management reporting
Quality audits
Quality control communication
1 year
Customer satisfaction improvement

Full Job Description

What are we building?

Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behaviour, and insight and strive to ensure we’re always acting authentically.

Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us?

What's the position?

Our Quality Assurance Analyst sits within our Customer Operations team, reporting to the Quality Assurance Manager.

As a Quality Assurance Analyst, you will play a fundamental role in our team by monitoring and evaluating the player and internal contacts conducted by our customer operations team members. By carefully analyzing player interaction, analysts will help drive improvements in service skills such as quality, tone, engagement, compliance, and efficiency.

Analysts will be responsible for reviewing a predetermined number of interactions daily, accurately scoring each, and providing valuable and constructive feedback to our management team to facilitate professional growth, policy enhancement and performance improvement.

Responsibilities:

Actively participate in team calibration sessions to ensure consistency in ratings
Ensure our quality and compliance standards are in line with industry regulations and company policies
Identify and support opportunities for quality and compliance improvement across the team that lead to excellent customer experiences
Meet daily, weekly, and monthly production and quality quota for interaction audits
Provide insight on behaviors, patterns, and quality compliance to management with the intention of improving processes and developing the team members
Proactively collaborate with management to prevent and manage issues as they arise
Objectively support the company, team members, and consumer experience
Coach customer service and sales agents biweekly
Ad Hoc projects as needed
Meet with management to present and discuss quality reports and trends performance
Suggest process improvements to foster an exceptional consumer experience and overall team member satisfaction
Identify and report on areas of opportunity to maximize consumer understanding and awareness during interactions
Report quality scores, trends, and infractions in relation to company and quality standards
Accurately transcribe portions of interactions to provide context and detail for coaching and reporting purposes
Work closely with the Learning and Development team to highlight areas of improvement in training experience or content

What are we looking for?

As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment.
1 year of Quality Assurance and/or compliance experience
Ability to manage multiple priorities
Great attention to detail
Able to manage ambiguity and adapt to change
A collaborative team focused mindset
Customer focus
Strong listening and presentation skills

Desirable Skills & Experience

Excellent communications skills
Critical thinking and problem solving
1 year customer service or sales experience
Experience working in a contact center environment
Experience working in the gaming (sportsbook/casino) industry

What’s in it for you?

We offer our employees more than just competitive compensation. Our team benefits include:

Competitive pay and benefits
Employee Discounts
Advancement opportunities
Start-up culture backed by a secure, globally recognized brand.
Opportunity to drive a best-in-class customer experience for the Hard Rock Digital community

Roster of Uniques

We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer).

Quick Apply

Refine Your Search

manager, quality assurance jobs in miami, fl

Analyst - Quality Assurance

Quality Assurance Analysts

SCOPES DOW Records Manager

Housing Choice Voucher (HCV) Supervisor

Architectural Metals Field Supervisor

Litigation Paralegal and Case Manager - Personal Injury Law Firm

Fiberglass Tooling Supervisor

LMHC / LSCW CASE MANAGER (Per diem, weekend shifts)

Medzdirect Pharmacy – Compounding Pharmacy Ops Manager (non-pharmacist)

Senior Banking Operations Manager

Team Lead- Foreclosure & Default Operations

Safety & Risk Management Program Manager

Targeted Case Manager Administrative Supervisor Department

Care Manager - (RN, BH Licensed LCSW, LMHC, LMFT, LMSW) Multiple Openings in FL

Global Director of Quality

Sales Manager

Sanitation & Regulatory Affairs Coordinator

Dental Office Manager and Treatment Coordinator

Product & Merchandising Leader

Architecture Project Manager

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