Top 350 Reservations manager Jobs in Miami, Fl

Senior Manager Guest Services
Capgemini —Miami, FL
- $46.23 - $72.23 an hour
- Contract
- Hybrid work
- Fair chance
- Senior level
- Health insurance
- Dental insurance
Finance - Administrative Assistant
Blackstone Group —Miami, FL
- $70,000 - $130,000 a year
- Full-time
- Microsoft Outlook
- 5 years
- Office
- Health insurance
- Dental insurance
Senior District Manager (Remote)
OpenTable —Miami, FL
- $145,000 - $160,000 a year
- Hybrid work
- Spanish
- 5 years
- Travel
- Paid parental leave
- Paid holidays
Quick Apply
Conference Services Manager
EAST Miami —Miami, FL
- Weekends as needed
- Spanish
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Travel Content & Personal Assistant — Full-Time
Brandy Gordon Corp —Miami, FL
- $5,000 - $6,000 a month
- Overtime
- Hybrid work
- Research
- Hotel
- Travel
Quick Apply
9d
Product Manager, Events & Nightlife
Dorsia —Miami, FL
- $170,000 - $230,000 a year
- Hospitality
- Mid-level
- SQL
8d
Reservation Manager
U-Haul —Miami, FL
- Part-time
- Mid-level
- High school diploma or GED
- Time management
- Paid holidays
- Health insurance
Lifestyle & Owner Relations Manager, Nexo Miami
AvantStay —Miami, FL
- $70,000 - $80,000 a year
- Full-time
- Sales
- Residential
- 3 years
- Mileage reimbursement
- Paid parental leave
Sales Coordinator
The National Hotel —Miami Beach, FL
- Weekends as needed
- Microsoft Outlook
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
17h
Business Travel Sales Manager
YOTEL Miami —Miami, FL
- Up to $80,000 a year
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Sales
- Flexible spending account
- 401(k) matching
Quick Apply
TALENTED/EXPERIENCED FOH MANAGERS FOR CVI.CHE 105 (ALL LOCATIONS)
CVI.CHE 105 RESTAURANTS —Miami, FL
- Weekends as needed
- Bilingual
- Hospitality
- Spanish
- Paid training
- Health insurance
Quick Apply
Complex Sales Manager
KD DANIA BEACH LLC —Dania Beach, FL
- Weekends as needed
- Background check
- Pass drug screening
- English
Quick Apply
2d
Hotel General Manager
AC Hotel by Marriott Miami Airport West Doral —Doral, FL
- From $85,000 a year
- Full-time
- Hotel
- In-person
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Sr. Conference Service Manager
Kimpton Hotels & Restaurants —Miami Beach, FL
- $38 - $41 an hour
- Writing skills
- Hotel
- 1 year
- Health insurance
- Dental insurance
Quick Apply
Account Manager US
Fourvenues —Miami, FL
- $90,000 - $110,000 a year
- Overtime
- Spanish
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Member Relations Manager
The Moore —Miami, FL
- Spanish
- Mid-level
- Residential
- Health insurance
- Dental insurance
Quick Apply
Senior Business Travel Consultant - GDS - Remote
Perk —Fort Lauderdale, FL
- $58,000 - $72,000 a year
- Full-time
- Hybrid work
- English
- Travel
- Mentoring
- Paid parental leave
- Health savings account
Front Office Manager
Gale Hotels —Miami, FL
- Weekends as needed
- Mid-level
- Organizational skills
- Leadership
Quick Apply
Hotel Manager - Springhill Suites DT Miami Medical (Experience Required)
Springhill Suites DT Mami Medical —Miami, FL
- $105,000 - $110,000 a year
- Full-time
- 3 years
- Hotel
- In-person
- Health insurance
- Dental insurance
Quick Apply
12d
Group Reservations Coordinator
Marriott International, Inc —Miami Beach, FL
- Full-time
- Customer service
- Word processing
- Hotel
15h

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reservations manager jobs near miami, fl

Senior Manager Guest Services

Capgemini -
Miami, FL

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Job Details

Contract
$46.23 - $72.23 an hour

Benefits

Health insurance
Dental insurance
Vision insurance
Retirement plan

Qualifications

Optimizing workflow processes
Performance monitoring
Employee onboarding
Hospitality reservation systems
Customer communication
Staff supervision
Pricing
Performance improvement leadership
Confidential information handling
Team member evaluation
Sales reporting
Resume screening
Managing teams in a customer support role
Coaching
Regulatory compliance
Performance feedback (performance evaluation method)
Refund processing
Frontline customer support management
Change management
Team development
Schedule management
Professional development support
Screening interviews
Financial records review
Sales revenue analysis
Quality improvement
Employee relations management
Payroll
Meeting or exceeding sales goals
Business operations

Full Job Description

Miami, FL, United States (Hybrid)

Contract (4 months 29 days)

Published 4 days ago

KPI Monitoring

change management

operations management

performance management

cross - functional collaboration

Customer Service Operations

This is a leadership role overseeing the Reservations Supervisors (Resolution Desk) and their teams of Cruise Specialists in a dynamic call center environment. While providing support to all the departments within Guest Services, this position also works closely with various other departments within the company to maximize revenue and keep a consistent flow of communication. This role is crucial in ensuring exceptional customer service, achieving or exceeding sales targets, and collaborating effectively with technology teams for continuous system improvements and support.

Duties & Responsibilities:

Manage and lead a team of supervisors and cruise specialists to achieve performance targets and deliver exceptional customer service.
Develop and implement strategies to maximize sales and occupancy through effective reservation management.
Monitor call center metrics and implement process improvements to optimize efficiency and customer satisfaction.
Collaborate with cross-functional teams, including but not limited to Accounting, Revenue, Sales, and Marketing.
Review accounting reports to ensure balances and refunds are up to date.
Review and amend bookings, cancellations, pricing, and accounting as needed.
Work closely with technology teams to enhance reservation systems, phone systems, websites, and other technological tools to ensure operational needs are met.
Manage the onboarding process for the department by working closely with HR, reviewing resumes, conducting final interviews, attending job fairs as needed, and choosing the best candidates.
Manage and execute itinerary changes by creating guidelines while paying close attention to detail and follow-up.
Conduct regular performance evaluations, provide coaching and feedback to team members, and ensure ongoing professional development.
Manage and address any employee relation issues, collaborating with HR and the direct supervisor.
Oversee the Supervisor schedule monthly and approve payroll.
Prepare and monitor reports on reservation trends, sales performance, and operational efficiency.
Ensure compliance with company policies, procedures, and regulatory requirements.

The pay range that the employer in good faith reasonably expects to pay for this position is $46.23/hour - $72.23/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis.

Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.

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Refine Your Search

reservations manager jobs in miami, fl

Senior Manager Guest Services

Finance - Administrative Assistant

Senior District Manager (Remote)

Conference Services Manager

Travel Content & Personal Assistant — Full-Time

Product Manager, Events & Nightlife

Reservation Manager

Lifestyle & Owner Relations Manager, Nexo Miami

Sales Coordinator

Business Travel Sales Manager

TALENTED/EXPERIENCED FOH MANAGERS FOR CVI.CHE 105 (ALL LOCATIONS)

Complex Sales Manager

Hotel General Manager

Sr. Conference Service Manager

Account Manager US

Member Relations Manager

Senior Business Travel Consultant - GDS - Remote

Front Office Manager

Hotel Manager - Springhill Suites DT Miami Medical (Experience Required)

Group Reservations Coordinator

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