Top 222 Service desk specialist Jobs in Miami, Fl

Casino Sales and Support Specialist (Virtual FL, GA, TX, NC ONLY)
Carnival Cruise Line —Miami, FL
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Employee stock purchase plan
- Paid holidays
Quick Apply
2d
Help Desk Specialist (Part-Time)
Larkin Community Hospital —South Miami, FL
- Part-time
- Computer science
- Computer Science
- Ability to walk for extended periods
Quick Apply
Service Desk Specialist
Scheck Hillel Community School —Miami, FL
- Weekends as needed
- School experience
- Google Workspace
- Mid-level
Quick Apply
IT Support Specialist
RANSOM EVERGLADES SCHOOL —Miami, FL
- Computer Science
- Writing skills
- Mid-level
Quick Apply
Help Desk Specialist
Booz Allen Hamilton —Doral, FL
- $52,900 - $108,000 a year
- Full-time
- Computer science
- Azure
- Computer Science
- Health insurance
- Flexible spending account
IT Specialist
MES Life Safety —Hallandale Beach, FL
- $60,000 - $80,000 a year
- 8 hour shift
- Mid-level
- Office
- Analysis skills
- Health savings account
- Paid holidays
Quick Apply
Project Controls Analyst
VALCOURT BUILDING SERVICES L C —Miami, FL
- Full-time
- Spanish
- Construction site
- Engineering
Quick Apply
Dental Assistant
Miami Root Canal Specialists —Miami, FL
- $16 - $20 an hour
- Full-time
- Spanish
- Dental office
- Inventory management
Quick Apply
10d
Part Time Doorstep Trash Collection Specialist - Weekends
Valet Living LLC —Pembroke Pines, FL
- $16 - $18 an hour
- Part-time
- 18 years or older
- Ability to climb stairs
- Ability to lift 50 pounds
- Referral program
Quick Apply
Part-Time Doorstep Trash Collection Specialist
Valet Living LLC —Doral, FL
- $16 - $18 an hour
- Part-time
- 18 years or older
- Ability to climb stairs
- Ability to lift 50 pounds
- Referral program
Quick Apply
10d
Marketing Communications Specialist
Elevate Associates —Miramar, FL
- $900 - $1,200 a week
- Full-time
- 5 years
- English
- In-person
- Employee assistance program
- Employee discount
Quick Apply
8d
Part-Time Doorstep Trash Collection Specialist
Valet Living LLC —Kendall, FL
- $16 - $18 an hour
- Part-time
- 18 years or older
- Ability to climb stairs
- Ability to lift 50 pounds
- Referral program
Quick Apply
10d
Automotive BDC Specialist - Telemarket - Base + Commission ($48k-$84k) - 9AM to 6PM
SuperAutos Miami —Doral, FL
- $48,000 - $84,000 a year
- Full-time
- Background check
- Spanish
- Dealership
- Paid training
- Employee discount
Quick Apply
2d
Medical Assistant
ChenMed —Hallandale Beach, FL
- $17.00 - $24.26 an hour
- Weekends as needed
- Vital signs
- Microsoft Outlook
- Computer literacy
- Opportunities for advancement
Children's Specialist
Miami Lighthouse for the Blind and Visually Impaired —Miami, FL
- $45,000 - $48,000 a year
- Full-time
- Background check
- Spanish
- Microsoft Outlook
- Disability insurance
- Health insurance
Quick Apply
Care Promoter
ChenMed —Pembroke Pines, FL
- $17.00 - $24.26 an hour
- Full-time
- Vital signs
- Microsoft Outlook
- Computer literacy
- Opportunities for advancement
K–12 Information Technology (IT) Specialist
Pinecrest Glades Academy —Miami, FL
- From $45,000 a year
- Full-time
- School experience
- Mid-level
- Windows
Quick Apply
Specialist, IT Service Delivery
FTAI Aviation LLC —Miami, FL
- Windows
- Continuous improvement
- US work authorization
IT Support Specialist
OneSpaWorld —Coral Gables, FL
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Mid-level
- Flexible schedule
Quick Apply
Airport Office Support Specialist
Miami-Dade County —Miami-Dade County, FL
- $35,456.81 - $58,823.73 a year
- Full-time
- High school diploma or GED
- Fingerprint clearance
- Typing
2d

I want to receive the latest job alert for service desk specialist in miami, fl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

service desk specialist jobs near miami, fl

Delivery Specialist jobs in Miami, FL

Information Technology Specialist jobs in Miami, FL

Administrative Assistant jobs in Miami-Dade County, FL

Dental Assistant jobs in Miami, FL

Helpdesk Specialist jobs in Doral, FL

Sales Support Representative jobs in Miami, FL

Project Analyst jobs in Miami, FL

IT Support Specialist jobs in Miami, FL

IT Support Specialist jobs in Coral Gables, FL

Medical Assistant jobs in Hallandale Beach, FL

Peer Support Specialist jobs in Winston Salem, NC

Communication Specialist jobs in Hayward, CA

Communication Specialist jobs in Pasadena, TX

Communication Specialist jobs in Ann Arbor, MI

Bilingual Spanish Intake Specialist jobs in Remote

Training Specialist jobs in Remote

Communication Specialist jobs in Fort Detrick, MD

Remote Charge Capture Specialist jobs in Remote

Delivery Specialist jobs in Kahului, HI

Surgical Technologist Labor Delivery jobs in Dallas, TX

Casino Sales and Support Specialist (Virtual FL, GA, TX, NC ONLY)

Carnival Cruise Line -
Miami, FL

Quick Apply

Job Details

Full-time
2 days ago

Benefits

Employee stock purchase plan
Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Life insurance

Qualifications

Phone communication
Computer literacy
Post-sales issue resolution
High school diploma or GED

Full Job Description

JOB SUMMARY:

The Specialist, Casino Sales & Support is the primary contact for servicing incoming calls from direct Carnival and land-based casino guests and travel partners. The incumbent in this role is responsible for sales and service to casino guests which includes, new casino bookings, booking upgrades, and reservation changes. The Specialist, Casino Sales and Support resolves issues and inquiries via phone support while delivering an outstanding guest experience. Excellent attendance and punctuality is an essential function.

ESSENTIAL FUNCTIONS:

Handles inbound sales and service calls with varying degrees of complexity from casino guests. Serves as the primary customer service representative in processing or responding to customer concerns and/or inquiries. Expected to meet and/or exceed departmental productivity standards and goals while maintaining a high level of guest satisfaction.
Updating promotions on reservations and/or waives penalties and fees to resolve issues and maintain guest’s goodwill. Collaborates with cross-functional departments to respond in a positive and expedited manner.
Partner with internal departments such as PVP’s, Services, and Fun Experts, to assist casino guest bookings and maximize booking revenue.
Actively participate in on-going feedback and coaching sessions from Quality Assurance, Coaches, as well as contribute to team meetings.
Perform call-backs/projects to service casino guests as requested by the executive casino host, our casino operations team and/or other members of management/lead department.
Performs other duties as assigned
Complies with all policies and standards

QUALIFICATIONS:

High School Diploma required
1+ years of Customer Service Call Center experience required
Navigating through and handling escalated issues required

Knowledge, Skills and Abilities:

Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams, Viva Engage)
Must be able to work in a fast-paced environment with a heavy call volume.
Demonstrated ability to prioritize multiple tasks.
Excellent verbal and written communication and organizational skills.
Ability to complete multiple projects, implement decision strategies and effectively communicate to upper management.
Must have a high level of interpersonal skills.
Ability to work well on a team and independently.
Ability to be a self-starter with a strong work ethic
Experience navigating through and handling escalated issues.
Have a passion for delivering exceptional customer service using internal tools to assist and take ownership resulting in first time resolution.
Have strong computer, literacy and numeracy skills, and a keen attention to detail with the ability to multitask.
Ability to quickly adapt, learn and apply knowledge to current and changing software.
Proven ability to problem-solve and think creatively.
Ability to demonstrate excellent adherence to schedule, excellent attendance and punctuality.
Ability to adhere to departmental policies and guidelines
Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.

#LI-BM1

#LI-Remote

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:

Health Benefits:
- Cost-effective medical, dental and vision plans
- Employee Assistance Program and other mental health resources
- Additional programs include company paid term life insurance and disability coverage
Financial Benefits:
- 401(k) plan that includes a company match
- Employee Stock Purchase plan
Paid Time Off
- Holidays – All full-time and part-time with benefits employees receive days off for 7 company-wide holidays, plus an additional floating holiday to be taken at the employee’s discretion.
- Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.
- Sick Time – All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.
Other Benefits
- Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
- Personal and professional learning and development resources including tuition reimbursement

******ONLY APPLICANTS IN FL, GA, TX, NC CAN APPLY*******

About Us

At Carnival Cruise Line, our mission is to consistently deliver safe, fun, and memorable vacations at a great value. As the world’s most popular cruise line, we offer a variety of unique experiences across our fleet, ensuring that every voyage is filled with excitement and discovery. From world-class entertainment and dining to exploring stunning destinations, we create lasting memories for our guests while maintaining a dedication to the places we visit and the lives we touch.

Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a global community that makes a difference.

In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.

Carnival Corporation and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law.

https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf

https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf

Quick Apply

Refine Your Search

service desk specialist jobs in miami, fl

Casino Sales and Support Specialist (Virtual FL, GA, TX, NC ONLY)

Help Desk Specialist (Part-Time)

Service Desk Specialist

IT Support Specialist

Help Desk Specialist

IT Specialist

Project Controls Analyst

Dental Assistant

Part Time Doorstep Trash Collection Specialist - Weekends

Part-Time Doorstep Trash Collection Specialist

Marketing Communications Specialist

Part-Time Doorstep Trash Collection Specialist

Automotive BDC Specialist - Telemarket - Base + Commission ($48k-$84k) - 9AM to 6PM

Medical Assistant

Children's Specialist

Care Promoter

K–12 Information Technology (IT) Specialist

Specialist, IT Service Delivery

IT Support Specialist

Airport Office Support Specialist

I want to receive the latest job alert for service desk specialist in miami, fl

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected