Top 1952 Guest experience leader Jobs in Miami

Operations Manager
VIDA Hotel & Residences —Miami, FL
- From $70,000 a year
- Full-time
- Bilingual
- Background check
- Spanish
- Disability insurance
- Health insurance
Quick Apply
2d
LUXURY SERVICE CONCIERGE
CAR CLUB —Miami, FL
- $18 an hour
- Weekends as needed
- Background check
- Clean driving record
- Microsoft Outlook
- Paid time off
Quick Apply
Concierge Manager - RIVANI Class X
Black Briar Management —Miami Beach, FL
- $75,000 - $100,000 a year
- Full-time
- Background check
- Spanish
- 5 years
- Free parking
- Health insurance
Doorman - RIVANI Class X
Black Briar Management —Miami Beach, FL
- $25 - $28 an hour
- Full-time
- Background check
- Spanish
- English
- Free parking
- Health insurance
Club Level Attendant
Marriott International, Inc —Miami, FL
- Full-time
- Hotel
- High school diploma or GED
- Entry level
9d
Guest Services Agent
The Elser Hotel & Residences —Miami, FL
- Full-time
- Computer literacy
- Residential
- Hotel
5d
Guest Experience Expert
Marriott International, Inc —Miami Beach, FL
- $21.50 an hour
- Full-time
- Hotel
- High school diploma or GED
- Front desk
12d
Guest Services Agent
Hotel Continental Tapestry by Hilton —Miami Beach, FL
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
Guest Experience Manager
EAST Miami —Miami, FL
- Weekends as needed
- Mid-level
- Hotel
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Guest Experience Lead
McDonald’s —Miami, FL
- $14.75 - $16.76 an hour
- Quick service & fast food restaurant
- Entry level
- Health insurance
- Dental insurance
Guest Experience Lead (GEL)
McDonald’s —Miami, FL
- Choose your own hours
- Serving
- High school
- Quick service & fast food restaurant
- Health insurance
- Dental insurance
Guest Services Agent
Collins Court South Beach —Miami Beach, FL
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
Host/Hostess
L'ATELIER de Joel Robuchon Miami —Miami, FL
- $22 an hour
- Part-time
- 1 year
- Restaurant
- Communication skills
- Commuter assistance
- Health insurance
Quick Apply
6d
Shift Leader
Korner 67 —Miami, FL
- $30 - $40 an hour
- Weekends as needed
- Leadership
- Restaurant
- Communication skills
- Health insurance
- Employee discount
Quick Apply
Guest Experience Supervisor
EAST Miami —Miami, FL
- $25.62 an hour
- Weekends as needed
- Mid-level
- 3 years
- Hotel
- Health insurance
- Dental insurance
Quick Apply
14d
Team Member
Blaze Pizza —Miami, FL
- $14 - $17 an hour
- Part-time
- Serving
- No education required
- Fast casual restaurant
- Employee discount
- Opportunities for advancement
Quick Apply
Guest Services Supervisor
Grove Hotel Group LTD (Hampton Inn) —Miami, FL
- Mid-level
- Hotel
- Ability to lift 50 pounds
- Health insurance
- 401(k)
Quick Apply
Bellperson
YVE Hotel Miami —Miami, FL
- Part-time
- Hotel
- High school diploma or GED
- Driver's License
Guest Coordinator
Ulta Beauty, Inc. —Miami, FL
- Part-time
- High school diploma or GED
- Fair chance
- Computer skills
Licensed Massage Therapist
Hand & Stone - 300 SW 2nd Ave - Miami, FL —Miami, FL
- $15 - $50 an hour
- Full-time
- Entry level
- Under 1 year
- Continuing education credits
- Employee discount
Quick Apply

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Operations Manager

VIDA Hotel & Residences -
Miami, FL

Quick Apply

Job Details

Full-time
From $70,000 a year
2 days ago

Benefits

Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Opportunities for advancement
Life insurance

Qualifications

Bilingual
Spanish
Staff scheduling
Customer satisfaction tracking
In-person customer service
Managing hospitality teams
Manager experience
Leading team collaboration initiatives

Full Job Description

Operations ManagerVida Hotel & Residences | Miami, Florida

Lead Luxury. Inspire Excellence. Deliver Unforgettable Experiences.

Vida Hotel & Residences is seeking a dynamic, hands-on Operations Manager to oversee the day-to-day operations of our luxury boutique hotel and residential property in the heart of Miami. This key leadership position is responsible for ensuring operational excellence, delivering exceptional guest experiences, and leading a high-performing team dedicated to personalized service.

If you are an experienced hospitality leader with a passion for luxury service, team development, and operational excellence, we invite you to join our growing Urbana Hospitality family.

What You'll Do

Lead the daily operations of the hotel while maintaining the highest standards of luxury boutique hospitality.
Provide leadership and support to Front Office, Guest Services, Housekeeping, Valet, Engineering, Security, and other operational departments.
Ensure seamless execution of guest arrivals, VIP experiences, owner stays, and special events.
Drive guest satisfaction by proactively resolving service issues and fostering a culture of anticipatory, personalized service.
Partner closely with department leaders to maximize operational efficiency, service consistency, and team performance.
Assist with staffing, scheduling, labor management, payroll review, inventory control, and operational planning.
Maintain a visible leadership presence throughout the property, coaching team members and engaging with guests.
Promote compliance with company policies, safety procedures, and luxury service standards.

What We're Looking For

Minimum 3–5 years of progressive hotel operations leadership experience.
Previous luxury, boutique, upscale hotel, or resort experience strongly preferred.
Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
Proven ability to lead, motivate, and develop high-performing teams.
Exceptional guest service, communication, and problem-solving skills.
Strong organizational and operational management abilities with excellent attention to detail.
Experience with hotel property management systems such as Opera PMS, Hosteeva, or similar platforms.
Knowledge of Forbes luxury service standards is highly desirable.
Bilingual candidates are encouraged to apply.

Why Join Vida Hotel & Residences?

At Urbana Hospitality, we believe exceptional guest experiences begin with exceptional team members. We foster a culture built on integrity, collaboration, innovation, and personalized service, where every leader is empowered to make a meaningful impact.

We Offer

Competitive salary
Performance-based bonus opportunity
Comprehensive medical, dental, and vision insurance
Company-paid life insurance
Short- and long-term disability coverage
401(k) retirement plan with company match
Paid Time Off
Professional development and advancement opportunities
The opportunity to help shape the guest experience at one of Miami's premier luxury boutique hotel and residential destinations

If you're ready to lead with passion, elevate service standards, and inspire an exceptional hospitality team, we'd love to hear from you.

Equal Opportunity Employer

Vida Hotel & Residences, an Urbana Hospitality company, is committed to creating a workplace where all individuals are treated with dignity, respect, and fairness. We are proud to be an Equal Opportunity Employer and make employment decisions based on qualifications, merit, business needs, and performance.

We are committed to providing equal employment opportunities to all applicants and team members without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

At Vida Hotel & Residences, we believe that a diverse and inclusive workforce strengthens our culture, enhances innovation, and enables us to deliver exceptional experiences for our guests, residents, owners, and one another.

Background check required.

Pay: From $70,000.00 per year

Language:

Spanish (Required)

Work Location: In person

Quick Apply

Refine Your Search

guest experience leader jobs in miami

Operations Manager

LUXURY SERVICE CONCIERGE

Concierge Manager - RIVANI Class X

Doorman - RIVANI Class X

Club Level Attendant

Guest Services Agent

Guest Experience Expert

Guest Services Agent

Guest Experience Manager

Guest Experience Lead

Guest Experience Lead (GEL)

Guest Services Agent

Host/Hostess

Shift Leader

Guest Experience Supervisor

Team Member

Guest Services Supervisor

Bellperson

Guest Coordinator

Licensed Massage Therapist

I want to receive the latest job alert for guest experience leader in miami

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