Position Summary
Individuals in the job are responsible for assisting Tropical Financial Credit Union in the achievement of its purpose of guiding members successfully through the financial marketplace.
The Fraud Prevention & Risk Manager is responsible for supporting and administering the Credit Union's physical security, fraud prevention, and risk management programs. Reporting to the VP of Physical Security & Risk Management, this position plays a key role in protecting the Credit Union's members, employees, assets, facilities, and reputation through proactive security measures, fraud prevention initiatives, risk assessments, data analysis, and incident response.
This position requires a highly analytical and technology-savvy professional who can navigate multiple Credit Union systems to gather, retrieve, analyze, and interpret data to identify trends, mitigate risk, support prevention efforts, and enhance organizational security. The Fraud Prevention & Risk Manager collaborates closely with Operations, Compliance, Information Security, Internal Audit, Human Resources, and branch leadership to support a safe and secure environment across the organization.
Essential Duties and Responsibilities:
Physical Security Operations
- Support the administration and maintenance of the Credit Union's physical security program across all facilities.
- Monitor and oversee security systems, including access control, alarm monitoring, surveillance cameras (CCTV), visitor management systems, and related technologies.
- Conduct branch and facility security reviews to identify vulnerabilities and recommend corrective actions.
- Respond to security incidents and coordinate appropriate follow-up activities.
- Assist in maintaining emergency response, incident reporting, disaster recovery, and security-related procedures.
- Partner with branch and department leaders to address security concerns and implement solutions.
Fraud Prevention & Loss Mitigation
- Support the Credit Union's fraud prevention efforts by identifying, analyzing, and monitoring suspicious activity, fraud trends, and emerging risk trends.
- Review and analyze information from multiple systems to identify unusual patterns, anomalies, or potentially fraudulent activity.
- Collaborate with internal departments to address fraud-related concerns and recommend preventive measures.
- Develop recommendations to strengthen controls and minimize risk and fraud losses.
- Prepare documentation, reports, and case summaries related to fraud events and resolution activities.
- Serve as a resource to employees regarding fraud prevention, awareness, and reporting procedures.
Risk Management
- Identify and assess physical security, operational, and fraud-related risks.
- Support risk mitigation initiatives and corrective action plans.
- Assist with security assessments, internal reviews, audits, and regulatory examinations.
- Monitor industry trends, fraud patterns, and emerging threats affecting financial institutions.
- Recommend process improvements and control enhancements designed to reduce organizational risk.
Data Analysis & Reporting
- Utilize multiple Credit Union systems and databases to gather, retrieve, validate, and analyze data.
- Generate and maintain reports related to fraud prevention activities, security incidents, losses, trends, and risk indicators.
- Analyze transaction activity, system records, access logs, surveillance data, and operational reports to identify patterns and potential concerns.
- Develop dashboards, metrics, and reports that support informed decision-making and risk management efforts.
- Ensure the integrity, accuracy, and confidentiality of data used in reporting and analysis.
Training & Collaboration
- Support employee training and awareness initiatives related to physical security, fraud prevention, and risk management.
- Provide guidance to employees on security procedures, suspicious activity reporting, and fraud prevention best practices.
- Build strong working relationships with branch leadership and business partners throughout the organization.
- Serve as a liaison with law enforcement, vendors, and external partners as appropriate.
- Coach and mentor the Security staff.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Experience
- Minimum of 5 years of experience in physical security, fraud prevention, risk management, financial institution security, law enforcement, or a related field.
- Experience in a financial institution or credit union environment is strongly +preferred.
- Experience analyzing data and utilizing multiple technology platforms to support operational decision-making.
- Experience working with security systems, fraud monitoring tools, incident management systems, case management systems, or related technologies preferred.
Education
- Bachelor’s degree in criminal justice, Business Administration, Security Management, Risk Management, Finance, Information Systems, or a related field preferred.
- Equivalent combination of education and relevant experience may be considered.
Technical Skills
- Strong technology aptitude with demonstrated ability to learn and navigate multiple systems and applications.
- Proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and Co-Pilot.
- Experience using reporting and analytics tools such as Power BI or equivalent platforms preferred.
- Fraud monitoring solutions
- Video surveillance platforms
- Incident management software
- Reporting and data analytics applications
Knowledge, Skills & Abilities
- Knowledge of physical security principles, risk management practices, and fraud prevention techniques.
- Strong analytical and problem-solving skills with the ability to identify trends, anomalies, and potential risks.
- Ability to analyze and interpret data from multiple sources.
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
- Ability to maintain confidentiality and exercise sound judgment.
- Strong interpersonal skills with the ability to collaborate effectively across departments.
- Ability to use AI to assist in all aspects of risk and fraud prevention.
Preferred Certifications
- Certified Fraud Examiner (CFE)
- Physical Security Professional (PSP)
- Certified Protection Professional (CPP)
- Security or risk management-related certifications
- Credit Union industry certifications preferred
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, sit and use hands to handle or touch. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. May require local travel to visit credit union branch locations. Specific vision abilities required by this job include close vision, and ability to focus. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
