Top 1228 Patient services lead Jobs in Miami Fl

Patient Experience Supervisor
Vida Medical Centers —Miami Lakes, FL
- Full-time
- Background check
- Spanish
- HIPAA
- Paid holidays
- Health insurance
Quick Apply
Dental Office Manager
Aspen Dental —Miami, FL
- $55,000 - $65,000 a year
- Full-time
- Dental office
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Logistics Coordinator Tues-Sat 11:30pm to 8:00am EST ( Remote local to Miami )
UPS —Miami, FL
- Full-time
- Remote
- Microsoft Word
- 18 years or older
- Microsoft Excel
10d
Logistics Coordinator Weds-Sat 2:00pm to 10:30pm EST ( Remote local to Miami )
UPS —Miami, FL
- Full-time
- Remote
- Microsoft Word
- 18 years or older
- Microsoft Excel
10d
Logistics Coordinator Tues-Sat 6:00AM- 4:30PM EST ( Remote local to Miami )
UPS —Miami, FL
- Full-time
- Remote
- Microsoft Word
- 18 years or older
- Microsoft Excel
10d
Patient Scheduler 2, Part Time
University of Miami —Miami, FL
- Part-time
- Mid-level
- High school diploma or GED
- Military encouraged
- Health insurance
- Dental insurance
Call Center Representative
Get Refreshed —Miami, FL
- $19.00 - $62.50 an hour
- Part-time
- Spanish
- English
- In-person
- Paid training
- Employee discount
Quick Apply
5d
Unit Secretary - Per Diem
Select Specialty Hospital - Miami Lakes —Miami Lakes, FL
- $22 an hour
- PRN
- Inpatient
- High school diploma or GED
- Critical & Intensive Care
- Opportunities for advancement
3d
Administrative Associate III M-F 9AM - 5:30PM
UPS —Doral, FL
- Full-time
- Mid-level
- Office
- US work authorization
3d
Supervisor, Medication Adherence
Chen Medical Associates —Miami, FL
- $22.00 - $31.42 an hour
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Opportunities for advancement
Contact Center Associate 3 (H)
University of Miami —Medley, FL
- Full-time
- Remote
- Mid-level
- 3 years
- High school diploma or GED
- Health insurance
- Dental insurance
Patient Coordinator
Puyana Plastic Surgery —Coconut Grove, FL
- $100,000 - $250,000 a year
- Full-time
- Spanish
- Google Workspace
- Surgery
Quick Apply
Supervisor, Contact Center (H)
University of Miami —Medley, FL
- Full-time
- Remote
- Mid-level
- High school diploma or GED
- Bachelor's degree
- Health insurance
- Dental insurance
Front Desk Supervisor
Chen Medical Associates —Miami, FL
- $20.20 - $28.83 an hour
- Full-time
- Microsoft Outlook
- OSHA
- BLS Certification
- Opportunities for advancement
Lead, Care Facilitator
Chen Medical Associates —Miami, FL
- $20.20 - $28.83 an hour
- Full-time
- Microsoft Outlook
- Sanitation
- English
- Opportunities for advancement
Office Clerk
Mount Sinai Medical Center - Florida —Miami, FL
- Overtime
- Hospital
- Inventory management
- Office
- Wellness program
- Disability insurance
Quick Apply
14d
Patient Services Specialist
Sunstate Medical Specialists —Miami, FL
- Full-time
- Mid-level
- Administrative experience
- High school diploma or GED
Quick Apply
7d
Clinical Business Operations Specialist - Remote
University of Miami —Hialeah, FL
- Full-time
- Remote
- Mid-level
- 3 years
- High school diploma or GED
- Health insurance
- Dental insurance
FRONT DESK
Borinquen Health Care Center, Inc —Miami, FL
- Full-time
- Bilingual
- Management
- Hospital
- Paid holidays
- Disability insurance
5d
Surgical Care Coordinator
University of Miami —Miami, FL
- Full-time
- Management
- Surgery
- Mid-level
- Health insurance
- Dental insurance

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patient services lead jobs near miami fl

Patient Experience Supervisor

Vida Medical Centers -
Miami Lakes, FL

Quick Apply

Job Details

Full-time

Benefits

Paid holidays
Health insurance
Paid time off

Qualifications

Teamwork
Electronic health records (EHR) management
Attention to detail
Business Administration
Health information management
Productivity software
Associate's degree
Analytics

Full Job Description

Vida Medical Centers is seeking an experienced and motivated Patient Experience Supervisor to lead the daily operations of our Patient Retention Department. Vida Medical Centers offers competitive benefits, including paid time off, paid holidays, and opportunities for professional growth.

This is a full-time leadership position ideal for professionals with experience in healthcare operations, patient services, customer experience, and team supervision.

The Patient Experience Supervisor plays a critical role in improving patient satisfaction, strengthening patient loyalty, and reducing member disenrollment. This position oversees the Retention team, manages departmental workflows, analyzes retention performance, and collaborates with clinical and administrative departments to ensure an exceptional patient experience.

Job Duties Include, But Are Not Limited To:

Department Leadership & Team Management

Lead, mentor, and supervise the Retention team, including scheduling, coaching, training, and performance evaluations.
Foster a positive, collaborative, and patient-focused work environment.
Conduct regular team meetings to communicate departmental goals, operational updates, and retention strategies.
Monitor employee productivity, attendance, punctuality, and workload distribution.
Provide ongoing coaching, constructive feedback, and professional development opportunities.
Review and approve employee timecards and time-off requests while ensuring appropriate departmental coverage.

Patient Retention & Service Excellence

Oversee patient retention initiatives designed to improve satisfaction and recover disenrolled members.
Manage escalated patient concerns and service complaints, ensuring timely and effective resolution.
Serve as a patient advocate by resolving complex issues and collaborating with clinical and administrative teams.
Conduct and oversee member satisfaction calls while documenting all patient interactions.
Assist patients with scheduling, rescheduling, confirming appointments, and coordinating transportation when applicable.
Promote exceptional customer service by ensuring professional communication standards are consistently followed.

Operational Oversight & Performance Management

Monitor retention performance metrics, patient satisfaction scores, insurance eligibility trends, and departmental productivity.
Prepare and present weekly and monthly reports to leadership regarding retention performance and operational outcomes.
Identify trends and opportunities for process improvement to enhance patient retention and operational efficiency.
Develop and implement new workflows and best practices that improve departmental performance.

Cross-Functional Collaboration

Partner with Clinical, Front Desk, Medical Records, Referrals, Marketing, Pharmacy, Transportation, and other departments to improve the overall patient experience.
Maintain a strong understanding of departmental workflows to effectively identify and resolve service gaps.
Facilitate communication between departments to ensure timely resolution of patient concerns.

Insurance Verification & Patient Support

Oversee verification of patient insurance eligibility and identify coverage termination issues requiring follow-up.
Ensure patients receive accurate information regarding appointments, services, and insurance-related concerns.
Utilize Electronic Medical Records (EMR) to review patient documentation, communications, appointment history, and service records.

Compliance & Quality Assurance

Ensure strict adherence to HIPAA regulations and company confidentiality policies.
Maintain compliance with all federal, state, and company regulations governing patient information.
Report operational incidents, service deficiencies, and process improvement opportunities to leadership.
Maintain accurate documentation and safeguard all patient, medical, personal, and financial information.

Administrative Responsibilities

Respond promptly to phone calls, emails, faxes, and EMR communications.
Maintain a safe, secure, and professional work environment.
Participate in staff meetings, leadership meetings, and ongoing training initiatives.
Remain knowledgeable of company services, operational updates, and policy changes.
Perform other duties as assigned.

Qualifications & Skills Required:

Associate's or Bachelor's degree in Healthcare Administration, Business Administration, Management, or a related field preferred.
Minimum 3 years of experience in healthcare operations, patient services, customer service, or medical office administration.
Minimum 1–2 years of supervisory or leadership experience preferred.
Experience leading customer service or patient retention teams is highly preferred.
Strong knowledge of healthcare insurance processes and medical office operations.
Experience using Electronic Medical Records (EMR); MDVita experience is a plus.
Experience with UKG or similar workforce management systems preferred.
Strong analytical, organizational, and problem-solving skills.
Excellent verbal and written communication skills.
Proficiency with Microsoft Office and healthcare software applications.
Bilingual (English/Spanish) preferred.

Core Competencies

Leadership & Team Development
Patient Retention & Customer Experience
Employee Coaching & Performance Management
Conflict Resolution
Process Improvement
Healthcare Operations
HIPAA & Regulatory Compliance
Communication & Collaboration
Time Management & Organization
Critical Thinking & Decision Making
Attention to Detail
Professionalism & Customer Service Excellence

Work Environment & Requirements

Full-time, in-person position.
Professional healthcare office environment.
Ability to manage multiple priorities in a fast-paced setting.
Ability to communicate professionally with patients, providers, and staff.
Ability to maintain strict confidentiality of patient information.
Occasional travel between company locations may be required.

This position requires AHCA Level 2 Background Screening. Learn more: https://info.flclearinghouse.com

Experience:

supervisor: 2 years (Required)
Patient Retention: 3 years (Required)

Language:

Bilingual(English and Spanish) (Required)

Ability to Commute:

Miami Lakes, FL 33016 (Required)

Work Location: In person

Quick Apply

Refine Your Search

patient services lead jobs in miami fl

Patient Experience Supervisor

Dental Office Manager

Logistics Coordinator Tues-Sat 11:30pm to 8:00am EST ( Remote local to Miami )

Logistics Coordinator Weds-Sat 2:00pm to 10:30pm EST ( Remote local to Miami )

Logistics Coordinator Tues-Sat 6:00AM- 4:30PM EST ( Remote local to Miami )

Patient Scheduler 2, Part Time

Call Center Representative

Unit Secretary - Per Diem

Administrative Associate III M-F 9AM - 5:30PM

Supervisor, Medication Adherence

Contact Center Associate 3 (H)

Patient Coordinator

Supervisor, Contact Center (H)

Front Desk Supervisor

Lead, Care Facilitator

Office Clerk

Patient Services Specialist

Clinical Business Operations Specialist - Remote

FRONT DESK

Surgical Care Coordinator

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