SERVICE CONCIERGE
Private Members Car Club
We are looking for a full time, onsite Dedicated Service Concierge for a Private Members Car Club who shares a passion for excellence and who infuses enthusiasm into everything they do. We are looking for an energetic, experienced leader in hospitality and customer service with excellence in interpersonal skills, ability to multitask and a clear passion for service and hospitality. A full-time Dedicated Service Concierge is required to have a high-end/ high-touch service to private dedicated members. The Service Concierge will be dedicated to delivering an exceptional and discerning service for our members and will be responsible for the quality of interactions, request fulfillment, and a target renewal percentage of the Member’s subscription to our services based on KPI’s. The Service Concierge will be required to provide high-end white glove service to all members. These members may have a variety of requests for the vehicles to be serviced and fulfilled. They may place the requests face to face or via telephone or email, which are received acknowledged, researched and actioned by the Service Concierge immediately. A rapid response and excellence in follow up are required for the position. Members are based around the world and place a variety of requests for immediate assistance with our Service Concierge team. You will act as their primary contact and proactively communicate with them on a day to day basis while strengthening each relationship by deeply understanding each member’s unique lifestyle, preferences, and needs, and ensuring services offered are personalized and of the highest quality. Applicant must be a willing team player, proficient with exotic cars and manual transmission. Flexibility to work early mornings, evenings, weekends and holidays is required.
The Service Concierge is responsible for parking and retrieving vehicles and driving slowly and cautiously, performing maintenance routines on vehicles and evaluating vehicles on a weekly basis. You will be responsible for updating parking maps on a consistent basis and ensuring all vehicles are properly tagged. The Service Concierge is responsible for ensuring the showroom floor meets Company Visual Standards on a daily basis. All transport arrangements, luggage coordination and vehicle prep is the responsibility of the Service Concierge. Enjoy a challenging and exciting work environment and exciting opportunities for growth. We provide our employees the opportunity to grow professionally and personally.
Do you have a special know-how with Italian exotics? We are especially interested in meeting candidates with experience in hospitality, as well as individuals with automotive experience. We are looking for professional individuals with a sense of ownership and drive to succeed.
If you’re interested in working at the coolest place this side of the paddock, then send us your resume with a cover letter for review.
EXPECTATIONS AND RESPONSIBILITIES
- To serve at the pleasure of our members
- Managing member car collections and accounts
- Maintaining complete member files and records
- Coordinating vehicle service for cars under management
- Working closely with vendors and technicians on service orders for member vehicles
- Managing the entire service process for all cars under management
- Coordinating vehicle transport for members and ensuring all appointment times are met
- Providing on-demand service to members
- Parking vehicles in designated spaces in clubhouse. Securing and noting the space the vehicle is parked in, tagging keys and securing all vehicles and keys
- Updating parking maps on a daily basis
- Vehicles start up, check/re-fill all fluids, battery
- Performing Mechanical Integrity checks on vehicles
- Preparing vehicle status reports and inspection reports
- Maintain facility clean and orderly at all times
- Tire pressure monitoring
- Fuel level monitoring
- Setting up vehicle trickle chargers
- Securing vehicles
- Completing Weekly Mechanical Integrity Reports for all vehicles
- Performing other duties as assigned
- Organization of reports, keys and vehicle information
- Maintains pleasant, friendly and professional demeanor with all customers
- Ability to communicate valet information and policies in a manner easily understood by other Team Members and members
- Ability to act independently and make accurate decisions
- Effective verbal and non-verbal communication skills and co-workers
- Uses member last names during interactions
- Chauffeurs Members to and from the clubhouse
- Must be able to lift, push, pull objects up to 50 pounds with reasonable accommodation, and exhibit full range of motion including standing, bending, stooping, kneeling, reaching, twisting, lifting, pushing, pulling, climbing, balancing and crouching.
- Ability to stand continuously and perform job functions for a full shift
- Must pass a pre-employment background check and drug test
- Must be 30 years of age and possess a valid driver’s license with a MVR criteria meeting company guidelines, if required
- Ability to excel at operating standard (manual) and automatic transmission
- Parks and retrieves member vehicles in a safe, prompt, courteous and responsible manner
- Must demonstrate proficiency in working with and troubleshooting exotic cars and classic cars
- Must demonstrate excellence and working knowledge and experience with exotic cars
- Must demonstrate proficiency and excellence in business writing skills
- Performs duties as assigned, always with attention to detail and with a sense of urgency
- Must be proficient in excel, MS Office, Word, Outlook and PowerPoint
- Must be proficient in computer entry, order processing and answering phones
- Must be able to perform parallel parking; manual transmission driving skills are required- MUST BE HIGHLY PROFICIENT IN MANUAL TRANSMISSION
- Ability to adapt to changes in the work environment; must be flexible with schedule
- Must be available on weekends
- Excel spreadsheet and email proficiency is required
QUALIFICATIONS AND SKILL REQUIREMENTS
- Must have high-end hospitality and customer service background (minimum three years)
- Preferred background in any of the following sectors/areas: Hospitality, Guest Relations, Customer Service, Personal Assistant, Lifestyle or Account Management, Luxury Car Management or Sales
- Knowledge in handling executives, senior executives and VIP’s
- In-depth understanding of the requirements involved in the lifestyle management of affluent, high-net-worth individuals
- Must have experience in working with exotic cars (minimum three years)
- Must be proficient in English and Spanish
- Excellent speaking and writing skills in English and Spanish are required
- Good knowledge of worldwide travel destinations, luxury products/services, given that our members are based around the globe & request information regarding vehicles services worldwide.
- Excellent written and oral communications- fluent in English and Spanish is a MUST. Other languages are advantageous.
- Polite and professional telephone manner
- Excellent interpersonal skills
- Polished appearance
- Mature approach, dedicated and commitment with a strong drive
- A team player with a ‘can-do’ attitude
- Strong organizational skills including attention to detail
- Passionate about providing excellence in service at all times
- A proactive attitude (must take initiative)
- Must demonstrate a sense of ownership
- The ability to manage time exceptionally
- Fast learner who strives to deliver above and beyond Member’s expectations
- Confident with the ability to prioritize and meet deadlines working under pressure
- Experienced in dealing with confidential information using discretion and sensitivity at all times
- Computer savvy (Microsoft Office, Excel, Power Point)
- We’ll expect your best and will give you ours, providing all the tools you need to grow and flourish.
ADDITIONAL RESPONSIBILITIES
- Uses sound judgement when making decisions
- Excellent communication skills
- Acts with integrity and respect
- Adapts to changes required by the business
- Ability to handle multiple tasks simultaneously
- Assumes and completes other duties assigned by supervisor
OPERATIONAL EFFECTIVNESS
- Control Company assets by meeting all loss prevention measures
- Executes and complies with all Company policies and procedures
- Meet all daily operational effectiveness and duties
JOB REQUIREMENTS
- Ability to excel at operating manual transmission.
- Personal computer and detailed report analysis
- Some heavy lifting in excess of 50 lbs
- Scheduled shifts may require standing for a minimum of 8 hours
- Must have a clean driving record
We’ll expect your best and will give you ours, providing all the tools you need to grow and flourish.
Among the character traits we actively look for in the hiring process:
- Trustworthiness: Inspire our trust through your actions, and take ownership of your responsibilities.
- Consideration: Show respect and understanding for the needs of your colleagues and our customers. Be a good, active listener.
- Passion: Demonstrate a love for what you do and a drive to do it well.
- Service: Be ready to pitch in when necessary without being asked and without seeking recognition. Share credit and give credit where it is due. Be supportive of your fellow co-workers.
- Positivity: Approach every challenge and every request with a can-do attitude.
SYSTEMS AND STANDARDS
- Completes all tasks in a timely manner as instructed by the Supervisor
- Treats customers and associates with courtesy, respect and dignity
- Follows all appearance standards as set forth by the company, including complete approved pressed uniform
- Follows all attendance standards as set forth by the company, as required by the scheduling which may vary according to the needs of the business
- Executes all terms and conditions as set forth in the company Handbook and other policies and procedures
- Maintains clean, neat work environment including all surrounding areas of ramp, desk, parking areas and complete facility.
- Consistently completes location on all key tags after parking vehicle
- Consistently updates parking maps
- Ensures all vehicle mechanical integrity checks are completed on time
- Ensures all cars are prepped prior to Member pick up
SAFETY AND RISK MANAGEMENT
- Follows site specific safety and security procedures
- Practices preventative safety procedures as set forth by the company, including safe lifting techniques
- Consistently completes and maintains all vehicle information including key tag, Member information, location of vehicle, condition report from all vehicles taken into the facility and updating parking maps regularly
- Reports all accidents and incidents observed on shift to Supervisor immediately
- Uses only equipment trained to use and operates all equipment in a safe manner
- Immediately secures all keys in a locked key box
- Reports all potential hazards and safety concerns to Supervisor
KNOWLEDGE, SKILLS AND ABILITIES
- Ability to communicate proficiently and effectively with other staff members, upper management and customers
- Ability to read and write standard English language
- Ability to read and comprehend simple instructions, short correspondence, reports and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations to customers and other employees of the organization
- Excel spreadsheet and email proficiency are required in order to obtain this position
- Must be able to perform parallel parking; manual transmission driving skills are required- MUST BE HIGHLY PROFICIENT IN MANUAL TRANSMISSION
- Ability to adapt to changes in the work environment; must be flexible with schedule
- Must be available on weekends
- Excel spreadsheet and email proficiency is required
PHYSICAL DEMANDS AND WORK ENVIRONMENT
There are physical demands that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Type: Full-time
REQUIRED EXPERIENCE
- 5 years minimum hospitality/customer service experience
- 2 years minimum working with exotic cars
- 2 years minimum working in car sales or valet
- MUST be a High School Graduate
- 4 Year College Degree Preferred
REQUIRED LANGUAGES
FLUENT ENGLISH & SPANISH (conversational and written)
The ideal Luxury Service Concierge
- MUST be fluent and proficient in spoken and written in English and Spanish
- Work background in any of the following sectors/areas: Hospitality, Personal Assistant, Customer Service, Guest Relations, Lifestyle and or Account Management, Automotive Sales, Valet Manager.
- In-depth understanding of requirements involved in the management of exotic cars and lifestyle of affluent, high-net worth individuals. Good knowledge of exotic cars, classic cars, trouble shooting and basic diagnostic tests, worldwide travel destinations & luxury products/services, given that our Members are car enthusiast based around the globe & request info regarding their car collections and have a passion for luxury products worldwide.
- Possess a minimum of 5 years Customer Service and Hospitality experience and knowledge.
- Possess a minimum of 3 years Valet experience
- Proficient in manual transmission
- College Graduate Preferred
Applicant Questions
- Are you passionate about exotic cars and luxury cars?
- Do you have experience working with exotic cars?
- Are you highly detail oriented with great organizational skills?
- Do you have the following license or certification: Florida Driver's License?
- Is your driver’s license in good standing?
- Do you speak fluent English and Spanish?
- Are you willing to undergo a background check, in accordance with local law/regulations?
- Do you know how to expertly operate manual transmission?
- Do you have expert knowledge in working with exotic cars and classic cars?
- Do you have 5+ years of hospitality and customer service experience?
If you answered YES to all of the above, then we are interested in speaking with you! WE ARE ALWAYS LOOKING FOR BIG TALENT!
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
Shift availability:
Ability to Commute:
- Miami, FL 33134 (Required)
Ability to Relocate:
- Miami, FL 33134: Relocate before starting work (Required)
Work Location: In person
