Top 132 reservation agent Jobs in miami fl

Front Desk Agent
Gold Media Tech —Miami, FL
- $16 an hour
- Weekends as needed
- Spanish
- Basic math
- English
- Health insurance
- Paid time off
Quick Apply
9d
Government Travel Consultant
ADTRAV Travel Management —Miami, FL
- $24 - $25 an hour
- Weekends as needed
- Remote
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
5d
Inbound Call Center Agent
Bocatti Experience —Miami, FL
- $17 - $26 an hour
- 8 hour shift
- Computer literacy
- Administrative experience
- Communication skills
Quick Apply
6d
Passenger Service Agent
Triangle Services of Florida Inc —Miami, FL
- From $21.91 an hour
- Weekends as needed
- 18 years or older
- Sales
- English
Front Desk Agent
The Gale South Beach —Miami Beach, FL
- $20 an hour
- Part-time
- Computer literacy
- Basic math
- Hotel
Quick Apply
Guest Service Agent
Kimpton Hotels & Restaurants —Miami, FL
- $19 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Entry level
Quick Apply
Guest Services Agent
Hampton Inn & Suites by Hilton - Miami Brickell Downtown —Miami, FL
- $16 - $18 an hour
- 8 hour shift
- Hotel
- High school diploma or GED
- US work authorization
- Paid training
Quick Apply
Hotel Front Desk Agent
The National Hotel —Miami Beach, FL
- $18 an hour
- Weekends as needed
- Writing skills
- Windows
- Hotel
- Health insurance
- Dental insurance
Quick Apply
12d
Guest Service Agent
SHERATON MIAMI AIRPORT HOTEL —Miami, FL
- $16 an hour
- Weekends as needed
- Microsoft Word
- Ability to walk for extended periods
- Ability to climb stairs
Quick Apply
Front Desk Agent Springhill Suites
Springhill Suites Medical Center —Miami, FL
- Up to $17 an hour
- Nights as needed
- Hotel
- In-person
- Communication skills
- Free parking
- Health insurance
Quick Apply
12d
Front Desk Agent
HILTON GARDEN INN MIAMI DOLPHIN MALL —Miami, FL
- Part-time
- Hotel
- High school diploma or GED
- Typing
- Paid holidays
- Health insurance
Quick Apply
PBX - Front Desk Agent
PALMS SOUTH BEACH INC —Miami Beach, FL
- $17 an hour
- Part-time
- Hotel
- Computer skills
- Communication skills
Quick Apply
Front Desk Agent (Hotel Experience)- Hyatt Centric South Beach
Hyatt Centric South Beach —Miami Beach, FL
- $18 an hour
- Full-time
- In-person
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
13d
Front Desk Agent
MIAMI DD CLUB LLC —Miami, FL
- 8 hour shift
- Hotel
- In-person
- 2 years
- Paid holidays
- Health insurance
Quick Apply
Front Desk Agent
Apollo Security —Miami Beach, FL
- $18 - $20 an hour
- Full-time
- Organizational skills
- In-person
- Communication skills
- Health insurance
- Paid time off
Quick Apply
8d
Guest Services Agent
Hotel Continental Tapestry by Hilton —Miami Beach, FL
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
12d
Guest Service Agent
Sonesta —Miami Beach, FL
- $19 an hour
- Weekends as needed
- Serving
- Sales
- Basic math
- Paid parental leave
- Health savings account
hotel front desk agent
Red Roof Plus Miami Airport —Miami, FL
- $16 an hour
- Weekends as needed
- Hotel
- Cleaning
- Communication skills
- Employee discount
- Opportunities for advancement
Quick Apply
Business Travel Senior Associate
Crowe —Miami, FL
- $45,000 - $92,600 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
Reservations Agent-1
Royal Palm South Beach Miami, a Tribute Portfolio Resort —Miami Beach, FL
- Weekends as needed
- Background check
- Customer service
- Pass drug screening
- Health insurance
- Dental insurance
12d

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Front Desk Agent

Gold Media Tech
Miami, FL

Quick Apply

Job Details

Full-time
$16 an hour
9 days ago

Benefits

Health insurance
Paid time off

Qualifications

Teamwork
Resort
Interpersonal skills
Payment processing
Basic math
English
High school diploma or GED
Making change
Property management systems (PMS)

Full Job Description

About Our Client
Our client is a premier hospitality property located in Miami, part of the MVR Group portfolio. As a leading boutique hotel, they specialize in delivering exceptional guest experiences while maintaining the highest standards of service and professionalism. Our client combines personalized service with the flexibility and modern amenities today’s travelers expect, driven by a commitment to maximizing guest satisfaction and profitability

About The Role

Our client is seeking a polished, guest-focused Front Desk Agent to be the face of their boutique hotel in Miami. This team member will be responsible for creating memorable first and last impressions for every guest, managing the check-in and check-out process with precision, and ensuring seamless day-to-day front desk operations. The ideal candidate thrives in a fast-paced hospitality environment, brings a genuine passion for service, and takes pride in delivering 5-star experiences consistently.

Key Responsibilities

Guest Experience and Front Desk Operations

Welcome guests warmly upon arrival and complete check-in and check-out procedures accurately and efficiently.
Serve as the primary point of contact for guest inquiries, requests, and concerns throughout their stay.
Anticipate guest needs proactively and resolve issues with urgency, professionalism, and a service-first mindset.

Reservations and System Management

Manage reservations, room assignments, and availability using the hotel’s property management system (Visual Matrix PMS).
Process payments, issue receipts, and maintain accurate billing records.
Update guest profiles, preferences, and special requests to ensure a personalized experience.

Communication and Coordination

Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs and ensure room readiness
Communicate clearly and professionally via phone, email, and in person with guests and internal teams.
Relay relevant information across shifts through accurate handoff notes and logs.

Problem Resolution

Handle guest complaints and service recovery situations with empathy and confidence, escalating when necessary.
Follow hotel policies and procedures for emergencies, incidents, and special situations.
Maintain composure and professionalism under pressure or during high-volume periods.

Property Presentation and Standards

Maintain a clean, organized, and welcoming front desk and lobby area at all times.
Uphold their client brand standards in appearance, communication, and guest interaction.
Support upselling initiatives for room upgrades, amenities, and hotel services.

Requirements

Minimum 1 year of front desk, guest services, or hospitality experience preferred
Proficiency with property management systems (PMS) or similar hotel software
Strong verbal and written communication skills in English; bilingual in Spanish is a plus
Ability to work flexible shifts including mornings, evenings, weekends, and holidays
Professional appearance and demeanor at all times
Strong problem-solving skills and ability to remain calm under pressure
Basic math and cash handling accuracy
High school diploma or equivalent required; hospitality or tourism degree is a plus

Core Competencies

Trust: Acts with integrity in every guest and team interaction. Handles sensitive guest information, payments, and complaints with full accountability and discretion.
Excellence: Holds a high personal standard for every touchpoint of the guest experience. Takes initiative to go beyond the basics and deliver service that exceeds expectations.
Service: Puts the guest first in every situation. Responds with urgency, warmth, and care to create seamless, memorable stays from check-in to check-out.
Teamwork: Communicates openly and collaborates effectively with housekeeping, maintenance, and management to ensure smooth operations across all shifts.
Resourcefulness: Finds creative, practical solutions to guest challenges and operational issues. Leverages available tools and systems to work efficiently and smartly.

Pay: $16.00 per hour

Benefits:

Health insurance
Paid time off

Work Location: In person

Quick Apply

Refine Your Search

reservation agent jobs in miami fl

Front Desk Agent

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