Location: Detroit or Grand Rapids, MI area (field-based, extensive regional travel required) Job Type: Full-Time, Direct Hire Pay: $40–$65/hour, based on experience, plus overtime and profit sharing
We're hiring on behalf of an established manufacturer of precision CNC machine tools for a Field Service Technician to support customers throughout the Michigan territory. This is a direct-hire, field-based role for someone who enjoys hands-on troubleshooting, travel, and working independently at customer sites.
Whether you're a technician with a few years of CNC field service experience or a seasoned pro with over a decade in the field, we want to hear from you — we have room for both Field Service Technician II and Senior Field Service Technician candidates.
- Provide on-site service, installation, repair, and preventive maintenance on CNC machinery at customer locations
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Diagnose and troubleshoot mechanical, electrical, and electronic malfunctions on CNC equipment, including Siemens and FANUC controls
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Perform installs, repairs, inspections, and setups on machinery with minimal supervision
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Dismantle, repair, adjust, and test mechanical components, hydraulic/pneumatic/coolant systems, and electrical/electronic parts to manufacturer standards
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Provide remote technical support via phone, email, and tele-service when needed
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Maintain accurate service documentation, submit paperwork and expenses on a weekly basis, and provide regular status updates
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Maintain a clean, organized, and safe work area and adhere to all customer and company safety requirements
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Represent the company with professionalism and integrity at every customer site
Field Service Technician II (~3–5 years of experience)
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Strong mechanical aptitude and electrical troubleshooting skills
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Able to perform field service with minimal supervision
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Comfortable troubleshooting CNC equipment in the field
Senior Field Service Technician (~10–15 years of experience)
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Plug-and-play candidate outside of product-specific training
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Strong mechanical and electrical troubleshooting background
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Excellent customer-facing and communication skills
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Self-motivated, works independently, represents the company well onsite
All candidates should have:
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Associate's degree (or equivalent) in electronics, hydraulics, or a related mechanical field, and 5+ years of related experience — or an equivalent combination of education and experience
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Prior experience in a manufacturing environment where field service was essential to operations
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Hands-on experience with CNC machine service, Siemens controls, and/or FANUC controls
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Willingness and ability to travel extensively throughout the Michigan territory
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Strong customer service skills and a professional, self-driven attitude
Preferred backgrounds: candidates with experience at companies such as HERCO or Heller are a strong fit.
Regularly requires sitting, use of hands, and reaching; frequently requires standing and walking; occasionally requires climbing, balancing, stooping, kneeling, crouching, or lifting/moving up to 50 lbs. Specific vision abilities include close, distance, color, peripheral, and depth perception, plus the ability to adjust focus.
Extensive travel throughout the assigned Michigan territory is required. Candidates should be comfortable working and traveling independently.
- Health insurance
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401(k)
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Paid time off (PTO)
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Paid sick days
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Paid holidays
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Overtime and profit sharing
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