Top 243 Customer care manager Jobs in Michigan

Customer Service Manager
JB Cutting, Inc. —Mount Clemens, MI
- $105,000 - $120,000 a year
- Full-time
- Microsoft Outlook
- 5 years
- Computer literacy
Quick Apply
12d
Customer Operations Manager
Hertz —Detroit, MI
- $55,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Bachelor's degree
- Paid parental leave
- Health insurance
12d
Customer Success Manager
Nortek Air Solutions, LLC —Lansing, MI
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Business
- Disability insurance
- Health insurance
Quick Apply
Client Onboarding Manager
SpotOn —Royal Oak, MI
- $77,900 - $100,000 a year
- Full-time
- Hybrid work
- Spanish
- English
- 3 years
- Commuter assistance
- Paid parental leave
Quick Apply
CUSTOMER RELATIONS MANAGER
Century Complete —Holland, MI
- Remote
- Microsoft Excel
- Mid-level
- Residential
Quick Apply
General Manager – Healthcare Customer Service Operations
Cognizant —Troy, MI
- $180,000 - $200,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- HIPAA
- 11+ years
- Paid parental leave
- Employee stock purchase plan
13d
Business Development Manager ( New Customer Acquisition)
Bauer Sheet Metal & Fabricating, LLC —Muskegon, MI
- $110,000 - $120,000 a year
- Full-time
- Marketing
- Travel
- In-person
- Travel reimbursement
- Health insurance
Quick Apply
6d
HIRING NOW CLIENT SERVICE AND SALES
First Insurance Corporation —Newport, MI
- $45,000 - $55,000 a year
- Full-time
- Background check
- Customer service
- Mid-level
- Paid training
Quick Apply
Senior Solid Waste Client Manager
BEL Environmental Engineering —Livonia, MI
- From $120,000 a year
- Full-time
- Engineering
- 11+ years
- Business development
- Paid parental leave
- Health savings account
Quick Apply
Customer Service Department Manager
Meijer —Cascade, MI
- Full-time
- Merchandising
- Mid-level
- Bachelor's degree
- Store discount
- Paid parental leave
4d
Client Care Coordinator
Wilson Kester the Empowered Divorce Source —Traverse City, MI
- $20 - $25 an hour
- Full-time
- Hybrid work
- Background check
- Microsoft Excel
- Conflict management
- Free parking
- Paid holidays
Quick Apply
Storage - Customer Service - Floating Manager
National Storage —Petoskey, MI
- From $17 an hour
- Part-time
- Background check
- Sales
- Customer service
- Paid holidays
- Health insurance
Quick Apply
Solid Waste CQA Client Manager
BEL Environmental Engineering —Livonia, MI
- From $110,000 a year
- Full-time
- Background check
- Management
- Construction site
- Paid parental leave
- Health savings account
Quick Apply
Landscape Sales & Client Care Representative
Drost —Petoskey, MI
- Weekends as needed
- Microsoft Word
- Microsoft Outlook
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
Client Relationship Representative (Universal Banker)
First Merchants Bank —Ann Arbor, MI
- Call employer
- Mid-level
- Office
- High school diploma or GED
- Paid parental leave
- Paid holidays
Quick Apply
Customer Service Department Manager
Meijer —Benton Harbor, MI
- Full-time
- Merchandising
- Mid-level
- Bachelor's degree
- Store discount
- Paid parental leave
4d
Customer Service - Self Storage Manager
Public Storage —Sterling Heights, MI
- $16 an hour
- Full-time
- Entry level
- Mileage reimbursement
- Health insurance
Quick Apply
Client Service Manager - Commercial Lines
Gallagher —Fenton, MI
- Full-time
- Hybrid work
- Mid-level
- 3 years
- High school diploma or GED
- Paid parental leave
- Health savings account
13d
Customer Success and Support Manager
ESPEC North America Inc —Hudsonville, MI
- $100,000 - $120,000 a year
- Microsoft Excel
- Marketing
- 5 years
Quick Apply
Senior Customer Success Manager
Level Data LLC —Kalamazoo, MI
- $110,000 - $120,000 a year
- Full-time
- Remote
- Senior level
- Business
Quick Apply

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Customer Service Manager

JB Cutting, Inc. -
Mount Clemens, MI

Quick Apply

Job Details

Full-time
$105,000 - $120,000 a year
12 days ago

Qualifications

Customer communication
Team supervision
Managing teams in a customer support role
Employee relationship building
Manufacturing facility experience
Supervising experience
Manufacturing company experience

Full Job Description

Description:

JB Cutting is seeking a proactive, customer-focused Customer Service Manager to lead our Customer Service team while ensuring an exceptional experience for our customers from order entry through delivery. This position is responsible for overseeing day-to-day customer service operations, managing and developing the Customer Service team, resolving customer concerns, improving processes, and collaborating with internal departments to ensure orders are completed accurately and on time.

The ideal candidate is an organized leader who thrives in a fast-paced manufacturing environment, communicates effectively with both customers and internal teams, and is passionate about building strong customer relationships.

Requirements:

Essential Duties & Responsibilities

Lead, coach, and develop the Customer Service team to provide outstanding customer support.
Monitor team performance, establish goals, and conduct performance evaluations.
Ensure customer inquiries, concerns, and requests are handled professionally and in a timely manner.
Oversee order entry, order acknowledgments, revisions, and order accuracy.
Serve as the primary escalation point for customer issues and work cross-functionally to drive timely resolution.
Partner with Sales, Production, Purchasing, Scheduling, Shipping, and Quality to ensure customer expectations are met.
Monitor order status and proactively communicate delays, shortages, or changes to customers.
Develop and maintain strong relationships with key customer accounts.
Review customer service metrics and identify opportunities for continuous improvement.
Create and implement standardized processes to improve efficiency and customer satisfaction.
Assist in developing departmental procedures, training materials, and best practices.
Maintain accurate customer records and documentation within company systems.
Coordinate with Purchasing and vendors regarding customer-specific material requirements when necessary.
Participate in customer meetings and support strategic account initiatives.
Ensure the department maintains a high level of professionalism, responsiveness, and accountability.
Perform other duties as assigned.

Qualifications

Associate's or Bachelor's degree in Business, Supply Chain, Communications, or a related field preferred.
5+ years of customer service experience in a manufacturing environment.
Previous supervisory or management experience required.
Strong understanding of manufacturing processes, production scheduling, and order fulfillment preferred.
Excellent communication, interpersonal, and conflict resolution skills.
Highly organized with exceptional attention to detail.
Ability to prioritize multiple tasks in a fast-paced environment.
Strong problem-solving and decision-making abilities.
Proficiency with Microsoft Office, particularly Excel and Outlook.
Experience with ERP/MRP systems is preferred.

Knowledge, Skills & Abilities

Exceptional customer service mindset.
Strong leadership and team development skills.
Excellent verbal and written communication.
Ability to build positive relationships with customers and coworkers.
Analytical thinker with strong organizational skills.
Ability to remain calm and professional under pressure.
Continuous improvement mindset with a focus on efficiency and process optimization.

Physical Requirements

Ability to sit for extended periods while working at a computer.
Occasionally walk throughout the manufacturing facility.
Ability to lift up to 20 pounds occasionally.

Why JB Cutting?

At JB Cutting, we pride ourselves on delivering quality products and exceptional customer service. Our team is built on our core values of Family, Hard Work, Reliability, Dedication, Positivity, and Honesty. We are looking for a leader who shares those values and is committed to helping both our customers and our employees succeed.

Quick Apply

Refine Your Search

customer care manager jobs in michigan

Customer Service Manager

Customer Operations Manager

Customer Success Manager

Client Onboarding Manager

CUSTOMER RELATIONS MANAGER

General Manager – Healthcare Customer Service Operations

Business Development Manager ( New Customer Acquisition)

HIRING NOW CLIENT SERVICE AND SALES

Senior Solid Waste Client Manager

Customer Service Department Manager

Client Care Coordinator

Storage - Customer Service - Floating Manager

Solid Waste CQA Client Manager

Landscape Sales & Client Care Representative

Client Relationship Representative (Universal Banker)

Customer Service Department Manager

Customer Service - Self Storage Manager

Client Service Manager - Commercial Lines

Customer Success and Support Manager

Senior Customer Success Manager

I want to receive the latest job alert for customer care manager in michigan

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