Lead the systems, analytics, and operational strategies that power future sales growth.
Hastings Insurance is seeking a Sales Operations Manager to help strengthen and modernize the operational foundation of our Property & Casualty sales organization. This highly visible role leads the reporting, analytics, systems, processes, and operational strategies that support our distribution network and future growth initiatives.
Partnering closely with Sales Leadership, Finance, IT, and other business leaders, you'll identify opportunities to improve efficiency, enhance decision-making, strengthen data capabilities, and support innovation across the sales organization. You'll play a key role in shaping how Hastings leverages data, technology, and operational best practices to support agency relationships, business growth, and long-term success.
This role is ideal for a leader who enjoys solving complex operational challenges, improving business processes, leveraging technology, and turning data into actionable insights that drive results.
Schedule & Location:
This is a full-time position working Monday through Friday, 8:00 a.m. to 4:30 p.m. The role is based at our Hastings, Michigan headquarters and follows a hybrid work arrangement with regular in-office presence expected. Candidates should reside within reasonable commuting distance of Hastings, Michigan or be willing to relocate.
What You’ll Do:
- Partner with Sales Leadership to identify opportunities to improve systems, reporting, operational processes, and overall sales effectiveness.
- Lead the development and delivery of executive-level dashboards, analytics, and performance reporting that support strategic decision-making.
- Serve as the primary business owner for CRM platform optimization, workflow improvements, automation initiatives, and user adoption.
- Shape future data and analytics capabilities that support growth, forecasting, operational efficiency, and informed decision-making.
- Lead sales performance reporting, including weekly, monthly, quarterly, and annual production summaries, with insights into trends, pipeline activity, retention, hit ratios, and profitability.
- Ensure consistency in metric definitions and maintain strong data integrity across sales reporting tools and systems.
- Monitor and analyze the sales department budget, including variance tracking, forecasting, and business performance analysis in partnership with Finance.
- Provide leadership with actionable recommendations based on internal data, operational insights, and market intelligence.
- Lead agency data management efforts, including data oversight, cleansing, normalization, and long-term data strategy development.
- Prepare sales and agency data to support future analytics, automation, and predictive modeling initiatives.
- Supervise and develop a small team supporting sales operations activities and administrative functions.
- Oversee operational workflows related to agency data updates, documentation, and contract processing.
- Promote a culture of accuracy, efficiency, accountability, and continuous improvement.
- Draft, manage, and maintain agency contracts, licensing records, appointments, compensation structures, and related agreements.
- Serve as the primary contact for contract-related inquiries and ensure compliance with corporate and regulatory requirements.
- Maintain accurate and complete documentation of agency relationships and contractual obligations.
- Conduct market research related to commissions, incentives, agency support models, and competitive positioning.
- Monitor market trends affecting agency relationships, distribution strategies, retention, and sales performance.
- Plan and coordinate sales events, agency meetings, advisory councils, and related communications.
- Collaborate with Training, IT, Data, Finance, and Sales Leadership teams to align systems, reporting, and operational initiatives.
- Support training and change management efforts related to systems, reporting tools, and operational processes.
- Participate in continuous improvement initiatives that strengthen sales operations and organizational effectiveness.
Additional Role Highlights:
- Lead and develop a small team supporting sales operations and administration.
- Play a central role in shaping future analytics, reporting, and operational capabilities.
- Partner directly with Sales Leadership and other senior stakeholders on strategic initiatives.
- Influence agency strategy, compensation models, operational efficiency, and business performance.
- Blend analytical, operational, technology, and leadership responsibilities in a highly visible role.
- Help modernize the systems, processes, and tools that support Hastings' sales organization.
What You’ll Bring:
- Bachelor's degree in Business, Marketing, Finance, Data Analytics, or a related field.
- Five or more years of experience in Property & Casualty insurance, sales operations, distribution operations, business operations, or a related field.
- Experience leading or supervising operational, analytical, or administrative teams.
- Experience managing CRM platforms such as Salesforce, Microsoft Dynamics, or similar systems.
- Strong analytical skills with experience developing reports, dashboards, scorecards, and performance metrics.
- Experience supporting business process improvement, operational efficiency initiatives, or systems optimization efforts.
- Experience managing agency contracts, compensation structures, licensing processes, or agency relationships preferred.
- Advanced Excel skills and experience with Power BI, Tableau, or similar business intelligence tools preferred.
- Strong understanding of insurance distribution models, agency management, and sales performance metrics.
- Ability to translate complex data into actionable business insights and recommendations.
- Excellent communication skills with the ability to influence and collaborate across multiple functions and leadership levels.
- Strong organization, project management, and problem-solving skills.
- Adaptability, curiosity, and a continuous improvement mindset.
About Us:
At Hastings Insurance, we are a trusted partner to our agents, policyholders, and the communities we serve. For more than 135 years, we have helped individuals, families, and businesses protect what matters most and rebuild after loss. We are proud to be rated A (Excellent) by A.M. Best Company, reflecting our financial strength and long-term stability.
While our history is strong, our focus is forward. We invest in technology, strengthen partnerships with independent agents, and continuously refine our products to meet the evolving needs of today’s customers. Our strategy centers on responsible growth, expanding our reach while remaining agile, disciplined, and service-driven.
Our people make that possible. Hastings employees thrive in a down-to-earth, collaborative environment that values initiative, accountability, and steady progress. We offer a competitive benefits package that includes a 401(k) with company matching contributions, generous vacation and sick leave, fully paid tuition and professional development reimbursement, and incentive compensation bonus opportunities. At Hastings, your work matters and your growth is supported.
Our Commitment as an Employer:
We believe diverse perspectives strengthen our organization and drive better outcomes. We are committed to building an inclusive workplace where every employee feels respected, supported, and empowered to contribute.
We are proud to be an equal opportunity employer. Employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, appearance, disability, veteran status, family status, marital status, or any other legally protected characteristic.
We are also committed to providing an accessible and welcoming experience for all candidates. If you require accommodation during the application or interview process, please contact our Talent Acquisition team at 800-442-8277.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Military leave
- On-site gym
- Paid time off
- Professional development assistance
- Referral program
- Tuition reimbursement
- Vision insurance
Work Location: Hybrid remote in Hastings, MI 49058
