Top 659 Service desk associate Jobs in Michigan

Level 1 / Junior Help Desk Technician
Michael Andrews & Associates LLC —Southfield, MI
- $20 - $23 an hour
- Full-time
- Microsoft Outlook
- Office
- Windows
Quick Apply
1d
IT Support Technician Co-op
PCS, Inc. —Fraser, MI
- $23 an hour
- Overtime
- Computer literacy
- Windows
- Organizational skills
Quick Apply
Help Desk Support Specailist
NexForm, Inc. —Battle Creek, MI
- $65,000 - $80,000 a year
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Technical Support Analyst
BUTZEL LONG —Troy, MI
- Mid-level
- Office
- Windows
Technical Support Analyst I
AAA Life Insurance Company —Livonia, MI
- Full-time
- Hybrid work
- Computer science
- Microsoft Outlook
- Computer Science
- Paid parental leave
- Health insurance
Front Desk Agent
Marriott International, Inc —Dearborn, MI
- $20.18 an hour
- Full-time
- Hotel
- High school diploma or GED
- Front desk
IT Help Desk Technician
PRIORITY WASTE RESOURCES LLC —Clinton Township, MI
- Microsoft Outlook
- Office
- Windows
Quick Apply
IT- Help Desk Ticket Assistant
Velo Associates PLC —Grand Rapids, MI
- $18 - $23 an hour
- Full-time
- Research
- Mid-level
- Office
Quick Apply
Temporary Probation Services Technician
Michigan Eastern District Court —Ann Arbor, MI
- $49,306 - $80,140 a year
- Temporary
- Word processing
- Mid-level
- Office
Entry Level MSP Technician (Help Desk)
Grid4 Communications —Troy, MI
- $40,000 - $57,850 a year
- Full-time
- Computer Science
- Windows
- Associate's degree
- Paid jury duty
- Paid holidays
Quick Apply
IT SUPPORT SPECIALIST
Kalamazoo Fabricating —Kalamazoo, MI
- Computer science
- Computer Science
- Mid-level
8d
Executive Assistant, Human Resources
Wayne State University —Detroit, MI
- $65,000 - $80,000 a year
- Weekends as needed
- Background check
- 5 years
- Office
Jr. System Administrator
Lifesecure Insurance Company —Brighton, MI
- $64,670 - $70,780 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- System design
- Paid holidays
- Health insurance
Quick Apply
IT Support Specialist/Asset Management
Oakland University —Rochester, MI
- $25 an hour
- Temporary
- Mid-level
- University
- 1 year
Help Desk Technician II
Park Place Technologies, LLC —Grand Rapids, MI
- On call
- Hybrid work
- Mid-level
- 1 year
- Associate's degree
Reception & Office Admin
Global Information Technology —Southfield, MI
- Email
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick Apply
IT Support Technician
Kettering University —Flint, MI
- Full-time
- Classroom
- Mid-level
- Windows
- Paid holidays
- Health insurance
Customer Service Representative, Patient Registration
R1 RCM, Inc. —Marquette, MI
- $16.00 - $21.10 an hour
- Full-time
- Background check
- Hospital
- Pass drug screening
Front Desk Associate
NJA Management Group, Inc —Traverse City, MI
- From $15 an hour
- Part-time
- Word processing
- Computer literacy
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Cost Estimator
Hi-Lex Controls —Rochester, MI
- Full-time
- Customer service
- Engineering
- Mid-level
Quick Apply

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service desk associate jobs near michigan

Level 1 / Junior Help Desk Technician

Michael Andrews & Associates LLC -
Southfield, MI

Quick Apply

Job Details

Full-time
$20 - $23 an hour
1 day ago

Qualifications

Microsoft Outlook
Windows
High school diploma or GED
Computer hardware
Desktop (troubleshooting support)
Microsoft Teams

Full Job Description

ABOUT MAA

Michael Andrews & Associates LLC (MAA) is a financial services company that partners with a nationwide network of attorneys to recover consumer debt on behalf of its clients. Our teams rely on stable, secure, and well-supported technology to do their work every day — and that is where our IT support team comes in.

POSITION SUMMARY

The Level 1 IT Support Technician is the first point of contact for all end-user technology support across the company. Working onsite, you will respond to help requests, resolve common hardware, software, and account issues, and escalate more complex problems to senior IT staff. This is an ideal role for a customer-focused problem-solver who is early in their IT career and eager to grow.

KEY RESPONSIBILITIES

Serve as the first point of contact for employees seeking technical assistance in person, by phone, by email, and through the IT ticketing system.
Log, categorize, prioritize, and track support tickets from intake through resolution, keeping users informed of status along the way.
Perform account administration in Active Directory and Microsoft 365 — password resets, account provisioning and deprovisioning, group membership, and MFA setup.
Set up, image, deploy, and troubleshoot Windows 10/11 workstations, laptops, monitors, docking stations, and other peripherals.
Support printers, scanners, and other shared office equipment.
Troubleshoot basic network connectivity issues — wired, Wi-Fi, and VPN.
Install, configure, and update standard business software and Microsoft 365 applications (Outlook, Teams, OneDrive).
Provide first-touch login and access support for company business systems; escalate application-specific issues to the appropriate team as needed.
Document solutions, common issues, and procedures in the IT knowledge base.
Escalate unresolved or complex issues to Tier 2 / senior IT staff with clear, complete notes.
Assist with onboarding by preparing equipment and accounts for new employees.

WORK ENVIRONMENT

Onsite, in-office role during standard business hours.
Occasional lifting and moving of computer equipment (up to ~40 lbs).
Frequent use of hands and time spent at workstations.

REQUIRED QUALIFICATIONS

High school diploma or GED (Associate degree in IT or a related field preferred).
0–2 years of experience in a helpdesk, IT support, or customer-service role.
Working knowledge of Windows 10/11 and Microsoft 365 (Outlook, Teams, OneDrive).
Familiarity with basic hardware troubleshooting and PC setup.
Strong customer-service orientation with clear written and verbal communication.
Strong organizational skills and the ability to manage multiple requests at once.
Ability to work onsite, full-time, during standard business hours.

PREFERRED QUALIFICATIONS

CompTIA A+ and/or Network+ certification (or willingness to obtain).
Hands-on experience with Active Directory user administration.
Experience using an IT ticketing or service-management system. (JIRA)
Exposure to networking fundamentals (DNS, DHCP, VPN).

ACC Values

Our top employees bring our values to work every day! Being DRIVEN is not something we say, it is something we live by:

Dependable – Keep promises. Support and depend on teammates. Actions match words.
Respectful – Value differences. Communicate openly and respectfully. Share credit and appreciate the work of others.
Integrity – Take accountability for behavior, action, and results. Be honest and ethically unyielding and hold others to the same standard. Have the courage to make mistakes and the wisdom to learn from them.
Versatile – Welcome change and adapt to new opportunities. Challenge the status quo: fresh ideas are welcome.
Engage – Commit to the success of the team. Make sure the job gets done right, the first time. Demonstrate a sense of urgency. Be Nimble.
Nurture – Foster relationships. Uphold the values of the organization. Give back to the communities we serve.

Quick Apply

Refine Your Search

service desk associate jobs in michigan

Level 1 / Junior Help Desk Technician

IT Support Technician Co-op

Help Desk Support Specailist

Technical Support Analyst

Technical Support Analyst I

Front Desk Agent

IT Help Desk Technician

IT- Help Desk Ticket Assistant

Temporary Probation Services Technician

Entry Level MSP Technician (Help Desk)

IT SUPPORT SPECIALIST

Executive Assistant, Human Resources

Jr. System Administrator

IT Support Specialist/Asset Management

Help Desk Technician II

Reception & Office Admin

IT Support Technician

Customer Service Representative, Patient Registration

Front Desk Associate

Cost Estimator

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