Top 249 Customer support representative Jobs in Middlesex, Nj

Customer Service Manufacturing Sales Representative
Yespac —Somerville, NJ
- $19 - $25 an hour
- Overtime
- Bilingual
- Spanish
- Microsoft Excel
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14d
Guest Service Representative
Nothing Bundt Cakes —Flemington, NJ
- $15.50 - $16.50 an hour
- Part-time
- Bakery
- 16+ years old
- Computer skills
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Customer Service Representative / Call Center / Client Support
ADP —Florham Park, NJ
- $17.02 - $30.14 an hour
- Overtime
- Hybrid work
- Military
- Writing skills
- 1 year
- Wellness program
- Disability insurance
Customer Service Representative
Graybar Electric Company, Inc. —Edison, NJ
- $25 an hour
- Full-time
- High school diploma or GED
- Associate's degree
- 2 years
- Profit sharing
- Paid holidays
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14d
Inbound Customer Service Representative
SEBCO —Raritan, NJ
- Full-time
- Office
- Analysis skills
- Communication skills
Quick Apply
Customer Service Representative (CSR)
BLUPAX PHARMACEUTICALS LLC —Edison, NJ
- $45,000 - $55,000 a year
- Email
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid holidays
- Dental insurance
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Clinic Services Representative I - Billing
Rutgers University —New Brunswick, NJ
- $28.47 an hour
- Full-time
- Medical office experience
- Administrative experience
- Clinic
- Paid holidays
- Dental insurance
Customer Service Representative
Designer Greetings —Edison, NJ
- $18 - $20 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Health insurance
- Dental insurance
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Customer Service Representative - State Farm Agent Team Member
Kevin Baez - State Farm Agent —Hillsborough, NJ
- $42,000 - $65,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Health insurance
- Dental insurance
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Teller, Part-Time
Affinity Federal Credit Union —Piscataway, NJ
- $21 - $23 an hour
- Part-time
- Spanish
- Office
- US work authorization
- Profit sharing
- Wellness program
Quick Apply
10d
Customer Service Representative 11AM-7PM EST
TRAC Intermodal —Plainsboro, NJ
- $28 an hour
- 8 hour shift
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Salesforce
- Health savings account
- Health insurance
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Clinic Service Representative II
Rutgers University —New Brunswick, NJ
- $27.29 an hour
- Full-time
- Spanish
- English
- Mid-level
- Paid holidays
- Dental insurance
Customer Service Representative
Victory Point Consulting —Elizabeth, NJ
- $24.89 - $29.98 an hour
- Full-time
- Google Workspace
- Sales
- Office
Quick Apply
13d
Customer Service Lead
Vantage Specialty Chemicals —Warren, NJ
- $62,000 - $90,000 a year
- Full-time
- Mid-level
- 3 years
- Analysis skills
- Health savings account
- AD&D insurance
7d
Customer Service Representative
Chubb —Whitehouse Station, NJ
- $40,000 - $69,000 a year
- Full-time
- Microsoft Outlook
- Research
- Office
Customer Service Representative
JMP Wood —Carteret, NJ
- $20 - $25 an hour
- Overtime
- Computer literacy
- Mid-level
- Office
- Health savings account
- Health insurance
Quick Apply
Patient Service Representative
Hunterdon Health —Whitehouse Station, NJ
- $19.00 - $23.75 an hour
- Part-time
- HIPAA
- High school diploma or GED
- Clinic
- Health insurance
- Dental insurance
Quick Apply
Client Services Representative
Cetera Financial Group —Iselin, NJ
- $16.25 - $25.95 an hour
- Part-time
- Hybrid work
- Microsoft Excel
- Marketing
- English
- Paid parental leave
- Paid holidays
Senior Customer Service Representative
M S International, Inc —Edison, NJ
- $24 - $26 an hour
- Overtime
- Spanish
- Microsoft Outlook
- Word processing
- Disability insurance
- Health insurance
Customer Service Representative - State Farm Agent Team Member
Tommy Woods - State Farm Agent —Montclair, NJ
- $40,000 - $100,000 a year
- Full-time
- Hybrid work
- Communication skills
- Entry level
- Paid time off
- Work from home
Quick Apply

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Customer Service Manufacturing Sales Representative

Yespac -
Somerville, NJ

Quick Apply

Job Details

Full-time
$19 - $25 an hour
14 days ago

Qualifications

Bilingual
Computer operation
Spanish
Microsoft Excel
Microsoft Outlook
Customer returns handling
ERP systems
English
High school diploma or GED
Managing clients in a customer support role
Client database systems
EDI transactions for logistics
Problem-solving
Sales management systems proficiency
Customer information system software
Manufacturing company experience
Technical Proficiency
Cross-functional communication

Full Job Description

Position Summary

The Customer Service & Sales Support Representative is the primary day-to-day contact for assigned customers in YESPAC’s paper and plastic food packaging operation. This role supports the sales team in execution of existing business through order entry, follow-up, customer communication, issue resolution, sample coordination, and internal coordination. This is an execution and support position—not a commercial ownership role.

Key Responsibilities & Duties

Customer Interaction

Serve as the main point of contact for assigned customers regarding orders, delivery status, product availability, routine requests, and issue follow-up.
Communicate proactively with customers via phone, email, or chat, maintaining a professional and responsive demeanor.
Escalate urgent or recurring issues to the appropriate manager or department in a timely manner.

Problem Resolution

Receive and document complaints, shortages, damages, returns, and service issues accurately and promptly.
Coordinate internally with Quality, Operations, and Logistics to support resolution and ensure timely customer updates.
Track open issues and follow through to closure, ensuring the customer is informed at every stage.

Order Processing

Enter orders accurately into the ERP system, ensuring all details (item, quantity, pricing, ship-to, delivery date) are correct.
Manage order acknowledgements, revisions, cancellations, and shipment follow-up according to company policies.
Monitor open orders and backorders, proactively communicating any risks or delays to customers and internal stakeholders.
Support EDI order processing and follow up on any transmission errors or discrepancies.

Specification & Documentation Coordination

Maintain organized records for customer documents and specifications, including packaging dimensions, material types, artwork files, and labeling requirements.
Coordinate the documentation flow between customers and internal departments, routing information to the appropriate teams for review.
Note: Final technical and specification approval remains with the appropriate department (Engineering, Quality, etc.).

Inventory & Production Coordination

Coordinate with Planning, Warehouse, and Logistics to support on-time and in-full (OTIF) order fulfillment.
Communicate order risks, delays, or allocation issues to customers and internal sales leadership promptly.

Sales Support

Support the sales team with quote preparation, sample requests, product availability checks, and customer follow-up.
Assist with routine reporting, new product launch support, and customer onboarding tasks as directed by sales leadership.

Information Management

Maintain accurate customer records, ship-to details, item information, and communication notes in company ERP/CRM systems.
Ensure approved pricing and customer instructions are properly reflected in company systems based on information provided by authorized personnel.

Product Knowledge & Compliance

Maintain a working knowledge of YESPAC’s paper and plastic food packaging products, capabilities, and support documentation.
Stay informed on general food-safe packaging standards to support customer conversations; however, technical and regulatory compliance ownership remains with the appropriate internal experts (Quality, Regulatory, Engineering).

Role Boundaries

To ensure clarity across departments, this role does not own or hold final authority over the following:

Final pricing approval or contract negotiation
Final technical or specification approval
Production scheduling or planning decisions
Credit approval or credit hold decisions
Final quality disposition on customer complaints or claims

Performance Measurement

Success in this role is measured by the following key performance indicators:

KPI - Description

Order Entry Accuracy

Percentage of orders entered without errors requiring correction.

Customer Response Time

Average time to acknowledge and respond to customer inquiries.

Open Order Follow-Up

Discipline in monitoring and updating open/backorder status on schedule.

Issue Communication

Timeliness and quality of customer updates during complaint or claim resolution.

Claim Support

Completeness and accuracy of documentation provided to Quality for claim resolution.

ERP/CRM Data Accuracy

Accuracy and completeness of customer records, pricing, and ship-to information in company systems.

Required Skills & Qualifications

Communication

Strong verbal and written communication skills with the ability to convey order status, issue updates, and product details clearly and professionally.

Problem-Solving

Ability to think critically and coordinate solutions across departments for customer issues such as shipping delays, shortages, or order discrepancies.

Technical Skills

Proficiency with ERP systems, CRM software, Microsoft Office Suite (especially Excel and Outlook), and familiarity with EDI order management workflows.

Education & Experience

High school diploma or equivalent required. Associate’s or Bachelor’s degree in Business, Supply Chain, or related field preferred.
Mandatory 2+ years of customer service or inside sales support experience in a manufacturing environment, preferably in food packaging, plastics, or paper converting.

Preferred Qualifications

Experience with order management and cross-functional coordination in a manufacturing setting.
Working knowledge of food-safe packaging materials and general industry standards.
Experience working with foodservice distributors, grocery retailers, or QSR chains.
Bilingual in English and Spanish mandatory.

Working Environment

YESPAC offices with occasional visits to the production floor (hearing protection and safety glasses may be required).
Extended periods of sitting and computer use.
May require occasional overtime during peak seasons or product launches.

Pay: $19.00 - $25.00 per hour

Work Location: In person

Quick Apply

Refine Your Search

customer support representative jobs in middlesex, nj

Customer Service Manufacturing Sales Representative

Guest Service Representative

Customer Service Representative / Call Center / Client Support

Customer Service Representative

Inbound Customer Service Representative

Customer Service Representative (CSR)

Clinic Services Representative I - Billing

Customer Service Representative

Customer Service Representative - State Farm Agent Team Member

Teller, Part-Time

Customer Service Representative 11AM-7PM EST

Clinic Service Representative II

Customer Service Representative

Customer Service Lead

Customer Service Representative

Customer Service Representative

Patient Service Representative

Client Services Representative

Senior Customer Service Representative

Customer Service Representative - State Farm Agent Team Member

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