Top 75 Help desk Jobs in Middleton, Wi

IT Help Desk Specialist II
University of Wisconsin System —Madison, WI
- $24 - $28 an hour
- Online Application
- Mid-level
- Office
- Windows
- Health insurance
Desktop Support IV
Technoviz LLC —Madison, WI
- $38 an hour
- Full-time
- Google Workspace
- 5 years
- Travel
- Work from home
- Opportunities for advancement
Quick Apply
Desktop Support Technician
Actify Systems LLC —Madison, WI
- $28.00 - $31.24 an hour
- Contract
- Google Workspace
- Inventory management
- Mid-level
Quick Apply
9d
Client Support Desk Analyst
defi AUTO LLC —Madison, WI
- $60,000 - $75,000 a year
- Full-time
- Mid-level
- SQL
- Accounting
Quick Apply
8d
Helpdesk Technician
Arrowhead Pharmaceuticals —Madison, WI
- $55,000 - $67,000 a year
- Computer science
- Computer Science
- Mid-level
Quick Apply
9d
Computer Support Specialist
Flad Architects —Madison, WI
- Email
- Hybrid work
- Mid-level
- Office
- Windows
- Free parking
- Paid holidays
Customer Support Technician
Rigbot —Madison, WI
- Computer science
- Computer Science
- Bachelor of Science
IT Technical Support Specialist
UnityPoint Health —Madison, WI
- Weekends as needed
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Disability insurance
21h
IT Support Specialist
Kayser Ford —Madison, WI
- $50,000 - $60,000 a year
- Full-time
- English
- Mid-level
- Office
Quick Apply
7d
Transportation Support Trainer
Medical Transportation Management (MTM, Inc.) —Middleton, WI
- $19.66 - $25.00 an hour
- Full-time
- Hybrid work
- Classroom
- Microsoft Excel
- Microsoft Outlook
- Mileage reimbursement
- Paid holidays
Quick Apply
IT Support Manager
Robert Half —Madison, WI
- $40 - $47 an hour
- Contract
- Mid-level
- Mentoring
- US work authorization
- Disability insurance
- Dental insurance
Quick Apply
2d
Support Analyst
Esker —Middleton, WI
- $53,000 - $68,000 a year
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Profit sharing
- Paid time off
Quick Apply
7d
Hardware and Software Support Engineer
TrafficCast —Middleton, WI
- $40,000 - $50,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
IT Co-op
Findorff —Madison, WI
- Computer Science
- Communication skills
- Entry level
- Paid holidays
Quick Apply
14d
Entry Level - Global Operations Center Technician
Epic —Madison, WI
- Day shift
- Office
- US work authorization
- Communication skills
Elections Systems Technical Services Specialist
State of Wisconsin - Elections Commission —Madison, WI
- $30.76 - $42.77 an hour
- Online Application
- Mid-level
- Office
- Driver's License
1d
IT Support Engineer II, Ops Tech Solutions (OTS)
Amazon.com Services LLC —Cottage Grove, WI
- $60,700 - $106,300 a year
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- Paid parental leave
- AD&D insurance
Desktop Support Specialist
Auxiant —Madison, WI
- Full-time
- Computer Science
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply
10h
IT Service Desk Specialist
Renuity —Madison, WI
- Full-time
- Computer science
- Computer Science
- Mid-level
- Dental insurance
- Paid time off
Quick Apply
End User Computing (EUC) Administrator
Sub-Zero Group, Inc. —Madison, WI
- On call
- Background check
- Customer service
- Mid-level
- Profit sharing
- Health insurance
Quick Apply

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IT Help Desk Specialist II

University of Wisconsin System -
Madison, WI

Apply Now

Job Details

Full-time
$24 - $28 an hour

Benefits

Health insurance

Qualifications

Direct client contact
Equipment troubleshooting
Windows
Microsoft Office
Internal employee customer service
Computer hardware
Desktop (troubleshooting support)
Computer management
Desktop applications
Desktop administration

Full Job Description

Current Employees: If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process.

Position Title:

IT Help Desk Specialist II

Job Category:

University Staff

Employment Type:

Regular

Job Profile:

IT Help Desk Specialist II

Job Duties:

The IT Help Desk Specialist (official title: IT Help Desk Specialist II ) serves as the first point of contact for customers seeking technical assistance . The IT Help Desk Specialist will work onsite providing help desk support to both onsite and remote users .

Key Job Responsibilities:

HELP DESK AND WORKSTATION MANAGEMENT

Provide high-quality customer service for a wide range of computing technologies, including desktop computers, laptops, mobile devices, phones (mobile and VoIP), printers, operating systems, software applications

Respond to, troubleshoot, and resolve ticketed issues

Communicate with end users in a professional and timely manner for all incidents and requests

Troubleshooting by email, phone, ticketing system, IM, and remote access software

Identify trends in incidents and initiate responses to widespread issues

Strive to resolve all assigned tickets and only escalate those that require specialized knowledge outside of own areas of expertise

Escalate tickets as necessary

Perform setup and configuration of end user devices

Install and configure hardware, operating systems, and software

Manage workstation fleet inventory, keeping CMDB up to date

Deliver and setup hardware to users

Create and deliver reports to leadership

Provide guidance and trainings to end-users as needed for new and existing hardware, operating systems, and software packages

Maintain awareness of trends and regulations to ensure effectiveness and compliance

Manage equipment lifecycle, commissioning, decommissioning, and e-waste recycling

Knowledge, Skills, Abilities

Excellent organizational and time management skills.

Ability to work collaboratively with others on common goals, projects, and tasks

Ability to professionally communicate with small and large groups of stakeholders

Ability to maintain clear and thorough records of support tickets, resolutions, and user interactions

Knowledge of best practices for cybersecurity, such as password management, phishing awareness, and compliance requirements.

Excellent analytical and problem-solving skills

Demonstrated interpersonal skills to work effectively both in a team environment and independently to successfully perform work assignments

Demonstrated ability to collaborate with both tech savvy and non-tech savvy audiences

Experience prioritizing multiple assignments and managing workload

Department:

The Office of Learning & Information Technology Services (OLITS) is dedicated to supporting the use of technology to enhance the teaching and learning mission of the UW System institutions. OLITS staff have responsibility for systemwide collaboration and enhancement of six major areas of Information Technology: 1) overall systemwide IT planning 2) technology for teaching and learning, library automation and collections enhancement 3) support for major IT infrastructure and administrative systems 4) wide area networking issues 5) information security and policy, and 6) research and development in emerging technologies .

In addition, OLITS develops and supports information technology systems and services that allow UW System Administration staff to perform their responsibilities effectively and efficiently.

Compensation:

The IT Support Specialist ( official title: IT Help Desk Specialist II ) is a full- time hourly ( non-exempt ) university staff position .

Well-qualified candidates can expect a starting rate between $ 24 . 00 - $ 28 . 00 per hour commensurate with the candidate’s education, related experience, and qualifications.

Required Qualifications:

Two (2) or more years experience providing technical support to end users using Windows and Mac workstations
Two (2) or more years experience installing and troubleshooting hardware a software in a professional setting
T wo (2) or more years experience supporting common business applications such as Microsoft 365 suite, Web Conferencing tools, Adobe, etc.
Two (2) or more years experience providing high-quality customer service and maintaining excellent communication

Preferred Qualifications:

Two (2) or more years experience with account management systems such as Active Directory
Two (2) or more years experience with enterprise endpoint management tools, such as Microsoft Intune and/or Jamf
Experience utilizing ITIL principles including incident management, change management and service request management
Experience providing technical support in a higher education environment
Experience with user education, training and creating support documentation

Work Location:

The office is located at 780 Regent St. in Madison, WI. Due to the nature of this position, the incumbent will work 100% on site with no possibility for remote work.

How to Apply:

Applicant screening will begin immediately and be ongoing through August 2 , 2026 . However, applications may be accepted until the position has been filled . To receive full consideration, applicants are required to apply online and provide in PDF format a Resume and Cover letter addressing your experience and education as it applies to all minimum and preferred qualifications.

Contact Information:

Questions may be addressed to Kristina Williston, HR Generalist, at [email protected]

Accommodation Request

If you need to request an accommodation because of a disability, you can find information about how to make a request by contacting [email protected] .

Criminal Background Check and Reference Check Policy

This offer of employment is conditional pending the results of a criminal background check and a reference check process that includes questions regarding employee misconduct, sexual violence, and sexual harassment. If you have prior work history within the past 7 years with the Universities of Wisconsin, your personnel file will also be reviewed for employee misconduct. If the results are unacceptable, the offer will be withdrawn or, if you have started employment, your employment will be terminated.

Employment Authorization

Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e., a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without the need of employer sponsorship) on, before, or after the effective date of appointment.

Confidentiality

The Universities of Wisconsin will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. §. 19.36(7) .

Benefits Information

Universities of Wisconsin employees receive an excellent benefits package. To learn more about the benefits package, review the Faculty, Academic Staff & Limited Appointees or University Staff Please see this link for total compensation information: Universities of Wisconsin Health & Retirement Contributions Estimator to provide you with total compensation information.

Clery Act information

The Universities of Wisconsin provides statistics on campus crime in its Annual Security Report. For more information on university campus statistics see https://www.wisconsin.edu/compliance/clery/ .

UW is an Equal Opportunity Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply.

Apply Now

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Current Employees: If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process.

Position Title:

Job Category:

Employment Type:

Job Profile:

Job Duties:

Key Job Responsibilities:

Department:

Required Qualifications:

Preferred Qualifications:

Work Location:

How to Apply:

Contact Information:

Accommodation Request

Criminal Background Check and Reference Check Policy

Employment Authorization

Confidentiality

Benefits Information

Clery Act information

UW is an Equal Opportunity Employer