Top 216 Onboarding manager Jobs in Middleton, Wi

Supervisor, Customer Support
Abbott Laboratories —Madison, WI
- $78,000 - $156,000 a year
- Full-time
- Mid-level
- Leadership
- Communication skills
1d
Administrator, Director, Operations Manager
Willow Glen —Madison, WI
- Full-time
- Mid-level
- High school diploma or GED
- Associate's degree
Quick Apply
2d
Human Resources Manager, Distribution Center
Walgreens —Windsor, WI
- $92,500 - $148,000 a year
- Microsoft Word
- Microsoft Access
- High school diploma or GED
Operations Manager
Amazon.com Services LLC —Madison, WI
- $91,000 - $136,500 a year
- Weekends as needed
- Mid-level
- Ability to climb stairs
- Bachelor's degree
- AD&D insurance
- Health insurance
Home Health RN Case Manager
UW Health Care Direct —Middleton, WI
- $77,355.20 - $114,233.60 a year
- Weekends as needed
- CPR Certification
- Nursing
- RN License
- AD&D insurance
- Disability insurance
Quick Apply
Clinical Manager
PRN Home Health & Therapy —Madison, WI
- $80,000 - $90,000 a year
- Weekends as needed
- CPR Certification
- Nursing
- RN License
- Mileage reimbursement
- Health savings account
Quick Apply
6d
Assistant General Manager
Mr. Splash Car Wash —Sun Prairie, WI
- $50,000 - $55,000 a year
- 8 hour shift
- Mid-level
- 3 years
- Data entry
- Employee discount
- Referral program
Quick Apply
Account Manager (Southern Wisconsin)
NXC Imaging —Wisconsin
- $40,000 a year
- Full-time
- Clean driving record
- Microsoft Excel
- Microsoft Outlook
Quick Apply
9d
HVAC Installation Manager
All Comfort Services —Madison, WI
- Full-time
- 5 years
- Residential
- Driver's License
- Paid holidays
- Health insurance
Quick Apply
2d
Senior Assurance Manager
Talnt —Madison, WI
- $140,000 - $160,000 a year
- Full-time
- 7 years
- CPA
- Finance
Quick Apply
District Manager
EDUStaff, LLC —Madison, WI
- $50,000 - $55,000 a year
- Full-time
- Hybrid work
- Sales
- Data analysis skills
- Mid-level
Quick Apply
Distribution Lead
Independent Pharmacy Co-Op —Sun Prairie, WI
- $25 - $27 an hour
- Extended hours
- Microsoft Outlook
- Computer literacy
- Basic math
- Health savings account
- Health insurance
13d
General Manager
1-800-GOT-JUNK? —Madison, WI
- $72,000 a year
- Weekends as needed
- Background check
- Clean driving record
- Writing skills
- Paid training
- Health insurance
Quick Apply
9d
Assistant Manager - Crumbl Sun Prairie
Crumbl Cookies - Sun Prairie —Sun Prairie, WI
- $16 - $18 an hour
- Part-time
- Sales
- Mid-level
- Ability to lift 50 pounds
- Employee discount
- Opportunities for advancement
Quick Apply
Merchandising Manager
Michaels Stores —Monona, WI
- Weekends as needed
- Customer service
- Merchandising
- Mid-level
- Store discount
- Commuter assistance
Exhibition Marketing Manager
Amlat —Belleville, WI
- $18 - $21 an hour
- Full-time
- Mid-level
- Recruiting
- Contracts
Quick Apply
4d
Senior Project Manager
Quest Industrial LLC —Middleton, WI
- Full-time
- Customer service
- Bachelor of Science
- Analysis skills
- Health insurance
- Dental insurance
Assistant Manager
WINDSOR FASHIONS LLC —Madison, WI
- Part-time
- Merchandising
- Mid-level
- Cleaning
Quick Apply
Assistant Community Manager [20 Hours Per Week]
ACC MANAGEMENT GROUP, INC. —Cottage Grove, WI
- Part-time
- Clean driving record
- Microsoft Outlook
- Ability to walk for extended periods
- Paid holidays
- Disability insurance
Quick Apply
District Manager – Personal Installment Loans (Wisconsin)
Security Finance —Madison, WI
- Full-time
- Office
- High school diploma or GED
- Analysis skills
- Relocation assistance
- Health insurance
Quick Apply

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onboarding manager jobs near middleton, wi

Supervisor, Customer Support

Abbott Laboratories -
Madison, WI

Apply Now

Job Details

Full-time
$78,000 - $156,000 a year
1 day ago

Qualifications

Customer communication
Staff supervision
Managing teams in a customer support role
Team leadership
Coaching
Inclusive leadership practices
Team development
Customer support
Cross-functional collaboration
Cross-functional communication
Team building

Full Job Description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

Position Overview

The Supervisor, Customer Support is responsible for leading a Customer Care team focused on Exception Handling. This role oversees day-to-day operations, supports timely resolution of order exceptions and related customer inquiries, and ensures team members deliver accurate, compassionate, and compliant support to internal and external customers.

In addition, the Supervisor provides coaching, performance management, workflow oversight, and cross-functional collaboration to help the Exception Handling team meet service, quality, productivity, and turnaround time expectations. This position requires strong people leadership, operational discipline, sound judgment, and the ability to identify opportunities for process improvement while maintaining a strong focus on customer experience, compliance, and quality.

Essential Duties

Include, but are not limited to, the following:

Lead, coach, and develop Customer Support team members responsible for Exception Handling workflows.
Oversee daily staffing, workload distribution, queue management, and adherence to established service levels, turnaround times, productivity expectations, and quality standards.
Monitor and support workflows related to exception resolution, including customer contacts, order resolution, missing or incomplete information, duplicate orders or patients, interface errors, provider exception handling, and other exception-related work queues.
Provide real-time support and escalation guidance to specialists handling complex or sensitive customer situations.
Conduct regular performance coaching, quality reviews, one-on-one meetings, and development discussions to improve individual and team performance.
Use reporting, dashboards, quality monitoring, and operational data to identify trends, manage work-in-progress volumes, address performance gaps, and recommend process improvements.
Partner with training, quality, workforce management, operations, laboratory, and other cross-functional teams to support consistent execution of workflows and timely issue resolution.
Ensure team members accurately document customer interactions, order updates, escalations, and follow-up actions according to standard operating procedures.
Support onboarding, workflow training, change management, and adoption of new tools, systems, processes, and initiatives.
Maintain a strong focus on customer experience, compliance, accountability, quality, and operational discipline while creating an inclusive and supportive team environment.
Ensure compliance with company policies, quality procedures, privacy requirements, applicable healthcare regulations, and the Code of Business Conduct and Ethics.
Apply strong problem-solving, critical thinking, and decision-making skills when navigating complex exception scenarios and customer situations.
Analyze operational data, identify trends, and translate insights into actionable improvements.
Collaborate cross-functionally and build effective working relationships at all levels of the organization.
Model accountability, integrity, innovation, teamwork, inclusion, and customer-focused behaviors.
Perform other duties and projects as assigned.

Minimum Qualifications

Demonstrated people leadership experience with the ability to coach, develop, motivate, and hold team members accountable.
Strong knowledge of customer service principles, contact center operations, performance monitoring, and quality assurance practices.
Demonstrated ability to manage competing priorities in a fast-paced environment while maintaining accuracy, professionalism, and sound judgment.
Excellent verbal and written communication skills, including the ability to explain complex information clearly and professionally.
Strong problem-solving, critical thinking, and decision-making skills, particularly when navigating complex exception scenarios.
Demonstrated ability to analyze operational data, identify trends, and translate insights into actionable improvements.
Demonstrated ability to collaborate cross-functionally and build effective working relationships at all levels of the organization.
High attention to detail and commitment to timely, accurate documentation and quality outcomes.
Demonstrated ability to perform the Essential Duties of the position with or without accommodation.
Ability to model accountability, integrity, innovation, teamwork, inclusion, and customer-focused behaviors.

Preferred Qualifications

Experience leading teams in a customer service, contact center, healthcare, laboratory, or related operational environment.
Experience supporting exception handling, order resolution, customer escalations, or similar customer support workflows.
Experience working with workforce management, quality assurance, operational reporting, or performance management tools.
Experience with healthcare, laboratory, diagnostic, or other regulated environments.
Experience supporting process improvement, workflow optimization, change management, or implementation of new systems and processes.
Experience partnering with training, quality, operations, workforce management, laboratory, or other cross-functional teams.

The base pay for this position is $78,000.00 – $156,000.00. In specific locations, the pay range may vary from the range posted.

Apply Now

Refine Your Search

onboarding manager jobs in middleton, wi

Supervisor, Customer Support

Administrator, Director, Operations Manager

Human Resources Manager, Distribution Center

Operations Manager

Home Health RN Case Manager

Clinical Manager

Assistant General Manager

Account Manager (Southern Wisconsin)

HVAC Installation Manager

Senior Assurance Manager

District Manager

Distribution Lead

General Manager

Assistant Manager - Crumbl Sun Prairie

Merchandising Manager

Exhibition Marketing Manager

Senior Project Manager

Assistant Manager

Assistant Community Manager [20 Hours Per Week]

District Manager – Personal Installment Loans (Wisconsin)

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