Top 22 Reservation agent Jobs in Middletown, Ri

Guest Services Agent
The Pell —Middletown, RI
- $18 - $21 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
PM Front Desk
Sonesta —Middletown, RI
- Part-time
- Serving
- Sales
- Basic math
- Paid parental leave
- Health savings account
Guest Service Agent at Castle Hill Inn
CASTLE HILL INC —Newport, RI
- $20 - $22 an hour
- Part-time
- Hotel
- US work authorization
- Communication skills
- Health insurance
- Dental insurance
Front Desk Agent
Island House Newport —Newport, RI
- From $22 an hour
- Hotel
- High school diploma or GED
- US work authorization
Quick Apply
7d
Airport Customer Service Supervisor (Breeze) - PVD
Unifi Aviation, LLC —Warwick, RI
- $20.50 an hour
- Overtime
- 18 years or older
- Experience working with individuals with disabilities
- Mid-level
- Health insurance
- Dental insurance
11d
Guest Services Agent PT
Graduate Providence —Providence, RI
- $19 an hour
- Part-time
- Computer literacy
- Hotel
- High school diploma or GED
Front Desk Agent
The Vanderbilt —Newport, RI
- Part-time
- Residential
- Computer skills
- 1 year
Quick Apply
Airport Agent - Customer Service & Ramp (Part-Time) (PVD)
United Ground Express —Warwick, RI
- $16.50 an hour
- Overtime
- Background check
- 18 years or older
- Ability to walk for extended periods
- Paid training
- Health insurance
3d
Front Desk Supv
Hilton Garden Inn Providence —Providence, RI
- Part-time
- Mid-level
- Hotel
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
6d
Reservations Agent
Gurney's Inn Resort & Spa —Newport, RI
- $19.80 an hour
- 8 hour shift
- Sales
- English
- Office
- Dental insurance
- Vision insurance
Quick Apply
Part Time Night Audit Agent
Hotel Viking —Newport, RI
- $23 an hour
- Part-time
- In-person
- Communication skills
- Entry level
Quick Apply
6d
Cross Trained Agent
Hyannis Air Service Inc —New Bedford, MA
- Weekends as needed
- 18 years or older
- Experience working with individuals with disabilities
- Computer literacy
Quick Apply
7d
Guest Services Agent – Crowne Plaza Hotel
Carpionato Group —Warwick, RI
- $16 - $17 an hour
- Computer literacy
- Hotel
- Driver's License
Quick Apply
Ticket Agent / Customer Service Representative (Seasonal)
Rhode Island Fast Ferry —North Kingstown, RI
- Full-time
- Office
- Communication skills
- Entry level
Quick Apply
Front Desk Supv
Hilton Providence —Providence, RI
- Part-time
- Mid-level
- Hotel
- High school diploma or GED
- Paid holidays
- Disability insurance
10d
Guest Service Representative
Fairfield Inn & Suites Somerset —Somerset, MA
- From $18 an hour
- 8 hour shift
- Hotel
- Organizational skills
- Computer skills
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent - Providence Marriott Downtown
Providence Marriott Downtown —Providence, RI
- $18 - $19 an hour
- Weekends as needed
- Microsoft Word
- Computer literacy
- Hotel
Quick Apply
10d
Guest Services Associate/Front Desk Agent
Homewood Suites Newport Middletown —Newport, RI
- $17.00 - $17.50 an hour
- Part-time
- Basic math
- English
- Hotel
- Paid time off
- Employee discount
Quick Apply
Front Desk Agent
Holiday Inn South Kingstown —Saunderstown, RI
- Part-time
- Hotel
- High school diploma or GED
- Ability to lift 50 pounds
- Paid holidays
- Disability insurance
Quick Apply
Client Care Agent
COLLETTE TRAVEL SERVICE INC —Pawtucket, RI
- $17.50 - $20.00 an hour
- Weekends as needed
- Microsoft Outlook
- Organizational skills
- Entry level
- Paid parental leave
- Paid holidays
Quick Apply
3d

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Guest Services Agent

The Pell -
Middletown, RI

Apply Now

Job Details

Full-time
$18 - $21 an hour

Qualifications

Computer operation
Confidential information handling
Hotel policy compliance
Computer literacy
Client inquiry handling
High school diploma or GED
Computer skills
Customer service problem-solving

Full Job Description

Compensation Type: Hourly Highgate Hotels:

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Location:

Overview:

The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities:

Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
Review Front Office log and Trace File daily.
Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
Follow all cash handling and credit policies.
Be aware of all rates, packages and special promotions as listed in the Red Book.
Be familiar with all in-house groups.
Be aware of closed out and restricted dates.
Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
Be familiar with hospitality terminology.
Have knowledge of emergency procedures and assist as needed.
Handle check-ins and checkouts in a friendly, efficient and courteous manner.
Use proper two-way radio etiquette at all times when communicating with other employees.
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
Be able to complete a bucket check, room rate verification report, and housekeeping report.
Balance and prepare individual paperwork for closing of shift according to hotel standards.
Maintain and market promotions and guest programs.
Maintain a clean work area.
Assist guests with safe deposit boxes.

Qualifications:

College course work in related field helpful.
Experience in a hotel or a related field preferred.
High School diploma or equivalent required.
Computer experience required.
Customer Services experience preferred.
Flexible and long hours sometimes required.
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift.
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.

Apply Now

Refine Your Search

reservation agent jobs in middletown, ri

Guest Services Agent

PM Front Desk

Guest Service Agent at Castle Hill Inn

Front Desk Agent

Airport Customer Service Supervisor (Breeze) - PVD

Guest Services Agent PT

Front Desk Agent

Airport Agent - Customer Service & Ramp (Part-Time) (PVD)

Front Desk Supv

Reservations Agent

Part Time Night Audit Agent

Cross Trained Agent

Guest Services Agent – Crowne Plaza Hotel

Ticket Agent / Customer Service Representative (Seasonal)

Front Desk Supv

Guest Service Representative

Front Desk Agent - Providence Marriott Downtown

Guest Services Associate/Front Desk Agent

Front Desk Agent

Client Care Agent

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