Top 155 User support Jobs in Midland, Mi

Device Support Technician II
MyMichigan Health —Midland, MI
- Weekends as needed
- Current TB test
- Computer Science
- Ability to walk for extended periods
4h
IT Support Technician
McDonald Companies —Saginaw, MI
- $18 - $20 an hour
- Full-time
- Office
- Windows
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Audiologist
Matrix Providers —Michigan
- $70 - $76 an hour
- Per diem
- Mid-level
Quick Apply
Optometrist (O.D)
Matrix Providers —Michigan
- $80.00 - $85.50 an hour
- Per diem
- Mid-level
- 2 years
- Flexible schedule
Quick Apply
Industrial Outside Sales / Territory Manager
WorkRocket —Michigan
- Up to $140,000 a year
- Full-time
- Up to 50% travel
- Travel
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
IT Support Specialist
Network Services Group —Saginaw, MI
- $24,960 - $46,783 a year
- Temporary
- System design
- Research
- Mid-level
- Paid time off
- Flexible schedule
Quick Apply
Technical Support Specialist
Michigan Association of School Boards —Saginaw, MI
- Full-time
- School experience
- Computer Science
- Pass drug screening
Business Systems Administrator/IT Support
SYM Financial Advisors —Midland, MI
- $65,000 - $75,000 a year
- Full-time
- 5 years
- Mid-level
- Bachelor's degree
- Disability insurance
- 401(k)
Quick Apply
Systems & Desktop Support Administrator
Saginaw County Community Mental Health Authority —Saginaw, MI
- $77,808.64 - $97,194.29 a year
- Full-time
- Clean driving record
- System design
- Mid-level
8d
Administrative Secretary
Saginaw Valley State University —University Center, MI
- $18.80 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
8d
Management Systems Coordinator
DuPont —Midland, MI
- Mid-level
- Bachelor's degree
- 1 year
9d
Onsite Service Technician
Xerox —Midland, MI
- $32,940 - $65,880 a year
- Urgently hiring
- Background check
- Mid-level
- Ability to lift 50 pounds
- Health savings account
- Paid holidays
Services Associate, Risk & Compliance (Tracking & Trading/Broker Data Import Program)
Deloitte —Midland, MI
- $51,900 - $95,500 a year
- Full-time
- Research
- Mid-level
- Office
5d
Senior IT Support Analyst
Michigan Sugar Company —Bay City, MI
- Full-time
- Computer science
- Azure
- Computer Science
- Paid holidays
- Health insurance
IT
Garber Automotive Group —Saginaw, MI
- Urgently hiring
- Microsoft Outlook
- Office
- Communication skills
- Health insurance
- Dental insurance
Facilities Staff, Custodian/Janitor
Midland Center for the Arts —Midland, MI
- $15 - $16 an hour
- Weekends as needed
- Background check
- Sanitation
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Billing and Accounts Receivable Manager
Deloitte —Midland, MI
- $140,000 - $160,000 a year
- Full-time
- Remote
- Microsoft Excel
- 3 years
- Bachelor's degree
Continuing Education Assistant
Saginaw County Community Mental Health Authority —Saginaw, MI
- $62,726.33 - $77,200.86 a year
- Full-time
- Clean driving record
- Microsoft Excel
- Microsoft Access
- Continuing education credits
Entry Level Office Assistant
Garber Automotive Group —Saginaw, MI
- Urgently hiring
- Microsoft Excel
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
Shipping Manager
Case Systems / BOSTONtec —Midland, MI
- $65,000 - $80,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Profit sharing
- Health savings account
3d

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Device Support Technician II

MyMichigan Health -
Midland, MI

Apply Now

Job Details

Full-time
4 hours ago

Qualifications

Desktop computer repair
Asset management
Knowledge management
Customer communication
Network troubleshooting
Mobile device support
Information Science
Computer Science
IT asset management
Enterprise software
IT system monitoring
Incident management software
iOS
In-person customer service
Peripheral setup
Bachelor's degree in business
Process improvement
Equipment troubleshooting
Operating system updates
Mid-level
Incident Escalation
Software installation
Inventory management software
Android
Bachelor's degree in information science
Disaster recovery implementation
Desktop (troubleshooting support)
Computer management
Network protocols
Customer support ticket management

Full Job Description

Summary:

Working in a team-oriented, collaborative environment, reporting to the Desktop Support Manager, the Technical Systems Representatives primary responsibility is providing on-site and remote Tier 2 technical support for the end user computer environment throughout the health system. This involves designing solutions, installing systems, diagnosing problems, coordinating repairs of, acquiring, distributing, managing, maintaining and upgrading all end user computing platforms, peripheral devices and operating systems, including health system owned tablet and mobile devices, within established standards and guidelines.

Works with third-party vendors to resolve technical problems with end user computing equipment and software. Collaborates with and escalates to, using appropriate channels, technology teams required to resolve issues that cannot be resolved at Tier 2.

Obtains and thoroughly documents all pertinent information related to the diagnosis and resolution of a problem using the service desk tracking system. Documents trouble ticket resolutions with a keen attention to detail, maintains knowledgebase articles and actively contributes to maintaining support procedures.

Demonstrating competence in prioritization, resolves user issues within predefined Service Level Agreements (SLAs). Participates in on-call rotation to provide Tier 2 end user support during off hours, holidays and weekends.

Maintaining an accurate accounting of time spent on issues, manages time and resources responsibly and in the best interest of the health system.

Maintains an ever increasing level of proficiency in hardware, software, networking and other technologies related to the IT department.

Records and maintains hardware and software inventories for compliance with end user license agreements and lifecycle management processes.

Accountability will be monitored through direct observations, achievement of team and department goals, meeting of customer satisfaction goals as well as quality and financial outcomes.

Responsibilities:

(60%)* Tier 2 Support Responding to incoming calls, pages or trouble tickets and working within defined Service Level Agreements (SLAs), provide in person and/or remote analysis, diagnosis and resolution/escalation for issues with the end user compute environment, including hardware, related operating systems and software. Thoroughly document investigation finding and resolution within the service desk ticketing system and create/update knowledgebase articles when appropriate.

(20%)* Projects/Requests Participate in and contribute to various project team and IT request efforts, following general guidance and direction.

(20%)* Inventory Management Within established standards and guidelines, independently assess and analyze customer needs, identify the need for, order, acquire and facilitate the distribution of end user compute equipment, updating required inventory and budget tracking systems as necessary. Create and test installations of operating system images and various applications.

OTHER DUTIES AND RESPONSIBILITIES

Assist in the support processes for organization wide end user device management, including monitoring, software upgrades and disaster recovery.

Ensure security and privacy compliance according to established policies and guidelines.

Promotes the development, analysis, and implementation of the performance improvement process.

Participates in system/project/hospital/department teams and/or committees as needed. Attends and participates in meetings as required.

Provides IT support, including coordination of third party assistance when necessary, to the organization for individual/office/department installs and moves as assigned.

Participate in an on call rotation to cover nights, weekends and holidays.

Certifications and Licensures:

N/A

Required Education:

Associate's degree is required

Bachelor's degree from an accredited University or College in Computer/Information Science/Business and five (5) years of technical experience in the field is preferred. Equivalent combination of experience and education may be considered

Other Information:

EDUCATION, EXPERIENCE, TRAINING AND SKILLS

Good interpersonal, management, and customer service skills.

Working knowledge of the following: Extensive knowledge of enterprise desktop software such as Windows 7/10, Mac OS X, antivirus, remote management and troubleshooting, audio-visual, asset management and inventory and printing.

Strong understanding of Windows Server.

Demonstrated proficiency and advanced knowledge of scripting.

Basic understanding of network architecture and protocols, troubleshooting experience, and administration.

Experience with iOS, Android and mobile device management solutions.

Strong problem solving skills.

Written and interpersonal skills needed to communicate successfully with individuals and groups and interact with people at all levels to communicate ideas and concepts in a clear and understandable manner. Excellent organizational and time management skills. Ability to support demand load to Service Level Agreements (SLA). Good listening skills. Ability to work and function effectively either individually or in a team oriented environment.

PHYSICAL/MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS:

Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death.

Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position.

Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description.

Overall vision and hearing is necessary with or without assisted device(s).

Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such as stooping, kneeling or crouching.

Some exposure to blood borne pathogens and other potentially infectious material. Must follow MyMichigan Health bloodborne pathogen and TB testing as required.

Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.

Overall dexterity is required including handling, reaching, grasping, fingering and feeling. May require repetition of these movements on a regular to frequent basis.

Physical Demand Level: Medium. Must be able to occasionally (0-33% of the workday) lift or carry 21-50 lbs., frequently 34-66% of the workday 20 lbs. and or Walk/Stand/Push/Pull of Arm/Leg controls and constantly (67-100% or the workday) 10 lbs.

Apply Now

Refine Your Search

user support jobs in midland, mi

Device Support Technician II

IT Support Technician

Audiologist

Optometrist (O.D)

Industrial Outside Sales / Territory Manager

IT Support Specialist

Technical Support Specialist

Business Systems Administrator/IT Support

Systems & Desktop Support Administrator

Administrative Secretary

Management Systems Coordinator

Onsite Service Technician

Services Associate, Risk & Compliance (Tracking & Trading/Broker Data Import Program)

Senior IT Support Analyst

IT

Facilities Staff, Custodian/Janitor

Billing and Accounts Receivable Manager

Continuing Education Assistant

Entry Level Office Assistant

Shipping Manager

I want to receive the latest job alert for user support in midland, mi

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