Top 178 Customer experience specialist Jobs in Midland, Mi

Automotive Customer Experience Specialist
Midland Ford Lincoln —Midland, MI
- $50,000 - $65,000 a year
- Overtime
- Hybrid work
- Background check
- Clean driving record
- Dealership
- Health insurance
- Dental insurance
Quick Apply
4d
Medical Insurance Verification Specialist
MACKINAW SURGERY CENTER —Saginaw, MI
- From $18 an hour
- Full-time
- Medical office experience
- HIPAA
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Tax Expert - Expert Center (Midwest)
Intuit —Bay City, MI
- $27 - $41 an hour
- Monday to Friday
- Spanish
- CPA
- English
- Employee stock purchase plan
- Employee assistance program
2d
Sr. Consumer Lending Specialist
Advance America —Bay City, MI
- $18 - $20 an hour
- Overtime
- Background check
- 18 years or older
- Spanish
- Paid parental leave
- Paid holidays
Quick Apply
1d
CHILD LIFE SPECIALIST
Covenant HealthCare —Saginaw, MI
- Full-time
- Hospital
- Customer service
- Mid-level
- Health insurance
- Dental insurance
CHILD LIFE SPECIALIST
Covenant HealthCare —Saginaw, MI
- Full-time
- Hospital
- Customer service
- Mid-level
- Health insurance
- Dental insurance
Financial Services Professional - Hybrid Remote (MI)
Bankers Life —Saginaw, MI
- $50,000 - $80,000 a year
- Full-time
- Hybrid work
- Office
- Communication skills
- Entry level
Quick Apply
Consumer Lending Sales Specialist - Full Time
Advance America —Saginaw, MI
- $17 - $19 an hour
- Overtime
- Background check
- 18 years or older
- Spanish
- Paid parental leave
- Paid holidays
Quick Apply
1d
Tax Expert - Expert Center (Midwest)
Intuit —Saginaw, MI
- $27 - $41 an hour
- Monday to Friday
- Spanish
- CPA
- English
- Employee stock purchase plan
- Employee assistance program
2d
Digital Retail Customer Specialist
Garber Chevrolet Midland —Midland, MI
- Urgently hiring
- Clean driving record
- Dealership
- High school diploma or GED
- Health insurance
- Dental insurance
Category Procurement Specialist
Trinseo LLC —Midland, MI
- Full-time
- Hybrid work
- Mid-level
- Finance
- Analysis skills
Customer Service Specialist
Saginaw County Community Mental Health Authority —Saginaw, MI
- $18.43 - $21.24 an hour
- Full-time
- Clean driving record
- Microsoft Access
- Microsoft Outlook
Relationship Specialist I
Dow Credit Union —Midland, MI
- From $17.50 an hour
- Full-time
- Office
- High school diploma or GED
- Communication skills
- Paid holidays
- Health insurance
Quick Apply
Senior Marketing Specialist - United States
Dow —Midland, MI
- Full-time
- Data analysis skills
- Mid-level
- 3 years
- Health insurance
- Paid time off
14d
The Specialist Lead, Records & Contracts
Deloitte —Midland, MI
- $72,900 - $134,000 a year
- Full-time
- Writing skills
- Research
- 3 years
5d
Front Desk Specialist
MyMichigan Health —Saginaw, MI
- Part-time
- Current TB test
- Ability to walk for extended periods
- Windows
Office Professional - Registrar's Office (On Site
Delta College —University Center, MI
- $21.05 - $23.36 an hour
- Weekends as needed
- Mid-level
- Office
- University
- Continuing education credits
Photo Specialist
Walgreens —Midland, MI
- $15.00 - $17.50 an hour
- Part-time
- English
- Fair chance
- Entry level
8d
HR Specialist, Solar
Corning —Hemlock, MI
- $67,200 - $92,400 a year
- Full-time
- Management
- Mid-level
- Supervising experience
- Paid parental leave
- Disability insurance
(USA) Member Specialist
Sam's Club —Saginaw, MI
- $18.50 - $26.50 an hour
- High school
- Merchandising
- Continuous improvement
- Paid jury duty
- Disability insurance

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Automotive Customer Experience Specialist

Midland Ford Lincoln -
Midland, MI

Quick Apply

Job Details

Full-time
$50,000 - $65,000 a year
4 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Customer communication
Driver's License

Full Job Description

Customer Experience Specialist

Midland, MI

Quick Snapshot

Job Type: Full-time
Pay: $50,000 - $65,000 per year (Overtime & Monthly Bonus)
Role Type: Hospitality / Logistics / Financial Coordination
Benefits: Medical, Dental, Vision, and 401(k)

About Midland Ford Lincoln

At Midland Ford Lincoln, we believe that luxury isn't just about the vehicles we sell—it’s about the experience we provide. We treat every guest with personalized attention and five-star hospitality. We are looking for a Customer Experience Specialist who understands that the \"little things\" make a big difference and who can manage the complex logistics of our modern service department with precision and grace.

Job Description: The Heart of the House

This is a high-visibility, hybrid role where you serve as the face of the dealership and the air-traffic controller for our remote service operations. You will balance the \"white glove\" hospitality of a front-desk concierge with the technical logistics of a Mobile Service Coordinator. From processing financial transactions and managing the switchboard to dispatching mobile technicians and optimizing service routes, you ensure every customer journey is seamless.

Job Type

Full-time

Pay: Rewarding Efficiency and Hospitality

Pay: $50,000 - $65,000 per year (Overtime & Monthly Bonus)

Work Requirements

Active Driver’s License with a clean driving record is required.
Ability to commute to Midland, MI.
Ability to pass a background check and drug screening.
Previous experience in hospitality, luxury retail, or high-volume administrative roles.

What You’ll Own (Responsibilities)

Mobile Service Coordination: Take incoming requests, determine if repairs are within mobile scope, and utilize route optimization to schedule and dispatch our mobile service units.
Financial Precision: Calculate customer bills using the dealership system; process cash, checks, and credit card payments; and accurately record amounts on repair orders.
The Warm Welcome: Operate the switchboard and greet guests with professional, friendly communication, striving to minimize hold times and direct callers to the proper department.
Logistics & Parts: Coordinate with the Parts Department to ensure mobile units are loaded with necessary parts for repairs and ensure unused parts are returned to inventory.
Conflict Management: Handle customer complaints diplomatically, referring guests to the appropriate manager for resolution when necessary.
Administrative Support: Assist managers with various clerical duties, prioritize tasks by importance, and maintain a professional, organized workspace.

Who You Are (Qualifications)

Logistically Minded: You have a natural ability to prioritize tasks and move between duties based on shifting priorities.
Financial Integrity: You are meticulous with numbers, making change accurately and ensuring all receipts are issued correctly.
Customer Focused: You have the \"business acumen\" to explain procedures and follow up with customers in a timely, professional manner.
Adaptable: You are a dependable \"people leader\" who stays calm under pressure in a fast-paced environment.
Tech-Savvy: Familiarity with Ford/Lincoln diagnostic schedules and dealership DMS software is a major plus.

Why Join Midland Ford Lincoln?

Innovative Role: Lead the charge in our expanding Mobile Service program—the future of the industry.
Luxury Environment: Work in a clean, state-of-the-art facility that values luxury brand standards.
Professional Growth: This role provides deep insight into sales, service, and parts operations, offering a clear path for career advancement.
Community Culture: Join a team that is deeply rooted in the Midland community and treats its employees like family.

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
Paid Time Off (PTO)
Employee vehicle purchase and service discounts

Equal Opportunity Employer Statement

Midland Ford Lincoln is committed to providing equal employment opportunities to all employees and applicants for employment. We do not tolerate discrimination or harassment of any kind based on any protected characteristic as defined by federal, state, or local law.

Quick Apply

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Customer Experience Specialist

Quick Snapshot

About Midland Ford Lincoln

Job Description: The Heart of the House

Job Type

Pay: Rewarding Efficiency and Hospitality

Work Requirements

What You’ll Own (Responsibilities)

Who You Are (Qualifications)

Why Join Midland Ford Lincoln?

Benefits

Equal Opportunity Employer Statement