Top 3 Direct support specialist Jobs in Midland, Tx

Customer Care Specialist
City of Midland, TX —Midland, TX
- $39,305 a year
- Full-time
- Bilingual
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
11d
Licensed Specialist in School Psychology (LSSP)
MIDLAND INDEPENDENT SCHOOL DISTRICT —Midland, TX
- Full-time
- Experience working with individuals with developmental disabilities
- Mid-level
- 3 years

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Customer Care Specialist

City of Midland, TX -
Midland, TX

Apply Now

Job Details

Full-time
$39,305 a year
11 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance
Loan forgiveness
Retirement plan

Qualifications

Microsoft Excel
Microsoft Outlook
High school diploma or GED

Full Job Description

Scope of Work

The City Hall Customer Care Specialist will serve as the first point of contact for visitors, residents and stakeholders. This role has a primary responsibility of ensuring exceptional customer service experiences for all individuals interacting with the City of Midland and City Hall. This individual will be tasked with taking ownership of customer service and plays a crucial role in creating a positive impression of the City of Midland and City Hall, enhancing the overall experience for visitors and residents alike. This role directly supports the City of Midland’s strategic goal of Transparent and Consistent Communication by providing courteous, accurate, and timely information to the public; facilitating effective two-way communication between citizens and City departments; and ensuring every interaction reflects the City’s commitment to openness, accessibility, and quality service. This role also answers the multi-line switchboard, answers questions, and transfers calls to the appropriate department.

Strategic Alignment:
This position advances the City of Midland’s strategic goal of Transparent and Consistent Communication by ensuring residents and visitors receive timely, clear, and professional guidance that strengthens community trust and engagement

Essential Job Duties

Greet visitors warmly and assist them in a courteous and professional manner.
Answer incoming calls and respond to inquiries confidently, promptly, and courteously.
Direct visitors and callers to the appropriate department or personnel based on their needs.
Handle inquiries and complaints efficiently, escalating issues when necessary.
Serve as a direct administrator of the city's 3-1-1 program, SeeClickFix, ensuring that customer reports are handled in a timely manner and responded to by various staff members accordingly.
Serve as a direct administrator of the city's website Chatbot, AskJacky, to help customers and citizens navigate the City Website more efficiently.
Collaborate with other departments to ensure seamless communication and coordination.
Take ownership of customer service by actively seeking feedback and implementing improvements.
Follow established procedures and guidelines to ensure efficient operation of the reception area.
Stay self-informed about City services, programs, and events to provide accurate and timely information to visitors and callers.
Assist other departments with clerical tasks and projects as requested and approved by supervisors.
Uphold confidentiality and handle sensitive information with discretion.
Maintain a clean and organized reception area.

Physical and Environmental Conditions

Ability to sit, stand, and move about a building.
Must be able to lift 50lbs above the waist. Required Qualifications
High school diploma or equivalent.

Required Qualifications

Strong customer service orientation with a Proactive approach to solving problems
Ability to multitask in a fast-paced environment
Previous experience in customer service or an administrative support role is required.
Excellent communication and interpersonal skills.
Professional demeanor and positive attitude.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Strong organizational skills and attention to detail.
Ability to maintain composure and professionalism under pressure.
Familiarity with city government operations, services, and procedures is a plus.
Bilingual preferred

2:1 Retirement Plan with TMRS
Educational Tuition Assistance Program
Public Service Loan Forgiveness Employer
Midland Municipal Employee Credit Union
Competitive pay
Medical/Dental/Vision Plan
PTO accrual
Paid holidays

Apply Now

Refine Your Search

direct support specialist jobs in midland, tx

Customer Care Specialist

Licensed Specialist in School Psychology (LSSP)

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I want to receive the latest job alert for direct support specialist in midland, tx

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