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Director Employee Experience Technology

Mountain America Credit Union -
Sandy, UT

Apply Now

Job Details

Full-time

Qualifications

Product development project management
Microsoft Excel
Microsoft Outlook
Managing IT teams
Team development
Technology management
Microsoft Teams
Leading team collaboration initiatives
Cross-functional team management
Financial acumen
Team motivation (leadership skill)
Cross-functional communication
Technical product management experience within tech
Senior leadership

Full Job Description

Please reference the schedule and minimum qualifications listed below before applying.

If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email [email protected] and every reasonable effort will be made to accommodate your needs in a timely manner.

Job Summary

The Director of Employee Experience (HR) Technology is responsible for shaping the future of how work gets done at Mountain America Credit Union by defining and advancing an enterprise HR technology and AI vision that elevates the employee experience and positions the organization for long-term innovation. Reporting to the VP of Human Resources, this leader leads and develops a strategic, forward-thinking HR technology team, partnering across data, operations, and the business to align priorities and deliver integrated, scalable solutions that advance the digital employee experience. The role blends strategy, innovation, and product leadership to ensure HR technology is not only effective today but leading into the evolving future of work.

Job Description

LOCATION

Remote & Hybrid-Remote Options Available

Mountain America Center

9800 S Monroe St

Sandy, Utah

SCHEDULE

Full-Time

To be effective, an individual must be able to perform each job duty successfully:

Own and advance HR’s technology and AI strategy, ensuring alignment with organizational strategy, governance standards, and risk management expectations.

Shape and lead AI governance for HR, including ethical use, data security, compliance, approval processes, and ongoing oversight.

Architect a cohesive digital employee experience across the full employee lifecycle, ensuring solutions are intuitive, scalable, and effective.

Develop, evolve and maintain an integrated HR technology/AI roadmap prioritizing initiatives based on business value, employee experience, and operational impact.

Lead and manage the HR product management and system analyst team(s), setting clear priorities, expectations, and performance outcomes.

Develop and coach well-trained, motivated, and professional staff while establishing credibility as an effective and responsive technology partner.

Define, implement, and drive best practices for product management and systems analysis, ensuring consistent standards, methodologies, and high‑quality execution across the team.

Drive enterprise integration and orchestration across HR Technology, partnering with data, operations, technology, and process owners to ensure intuitive end-to-end experiences.

Serve as a strategic advisor to HR leadership on technology capabilities, emerging trends, and opportunities to improve efficiency and effectiveness.

Evaluate the current landscape and recommend and apply best practices related to processes, workflows, tools, and internal and external resource alignment to increase consistency and reliability.

Oversee vendor relationships, system performance, and lifecycle management to ensure reliability, value, and alignment with business needs.

Ensure consistent execution, change management, and adoption of HR technology solutions.

Ensure HR technology/AI initiatives support strong employee experiences while enabling leaders and team members to make informed, data‑driven decisions.

Monitor outcomes and success metrics related to employee experience, system utilization, and operational efficiency, adjusting strategy as needed.

Perform other duties as assigned.

KNOWLEDGE, SKILLS, and ABILITIES

The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience

8+ years of experience in leading technology initiatives, preferably HR Technology solutions.

5+ years Product Management, with a focus on enterprise scale technology solutions.

5+ years’ leadership experience in a management role, overseeing technology product teams and system analysts.

Education

Bachelor’s degree in business, information systems or related field. OR 3 combined years of progressive equivalent experience relevant to functional area.

Master’s degree preferred.

Licenses, Certificates, Registrations
n/a

Computer/Office Equipment Skills
Demonstrated proficient skills with Microsoft 365 for corporate use, including CoPilot, Teams, Outlook, Word, PowerPoint, and Excel.

Other Skills and Abilities

Results driven and proactive, with a strong sense urgency and accountability

A strategic approach, with the ability to lead and motivate your team

Able to promote and maintain high standards of customer service at all times improving outcomes for employees and Credit Union members.

Strong organizational and management skills promoting cross functional collaboration and mutual desire for results.

Excellent communication skills, both written and oral demonstrated through all levels within the organization, from end-user to senior management regarding business and IT needs.

Adaptive to change, responds positively to altered circumstances or conditions.

Leadership and Organization Development

Creates a sense of urgency and accountability in delivering objectives and a culture which fosters innovation and creativity

Develops multifunctional leadership

Coaches individuals to reach full potential, builds coaching capability in others

Helps orchestrate talent development & movement across the business unit or function

Leads work effectively & regularly across functions

Responsible for effectiveness of team(s) and performance results

Scope and Strategic Impact

Responsible for a business process in a function of notable risk and complexity

Directs multiple related teams or function with significant and critical organization-wide impact

Operates with autonomy on operational matters, accountable to BU Leadership

Limited to no revenue generation responsibilities (except for sales)

Has budget responsibility

Actively develops strategic plan for the function or business processes with VP

Sets objectives for self and/or a team/project members

Delivers the results that have a tangible impact for function or business process

Adapts strategy to changing conditions

Identifies external threats and opportunities and adapts strategy to changing conditions

Strategic planning horizon generally 1 - 3 years

Actively participates in building BU plan

Analytical Thinking & Problem Solving

Applies company level financial and economic perspectives to decision making and problem solving

Uses substantial intuition and experience to complement data

Gathers and analyzes information at an expert level

Manages the resolution of complex or unusual business problems

Applies analytical thinking, problem identification and solving and decision making

Implementation of solutions requires a medium-term view

***This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.***

#INDGEN

#LI-BH1

Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.

Apply Now

Refine Your Search

director of analytics jobs in midvale ut

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