Top 92 Customer support representative Jobs in Milan, Mi

Sr. Customer Service Representative
Packaging Corporation of America —Plymouth, MI
- $55,000 - $68,000 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- AD&D insurance
- Paid holidays
Customer Support Representative - Evenings
Pollard Banknote Limited —Ypsilanti, MI
- Full-time
- Remote
- Background check
- Research
- Experience equivalent to degree accepted
- Profit sharing
- Tuition reimbursement
Quick Apply
12d
Customer Service Representative
Graybar Electric Company, Inc. —Belleville, MI
- $22 - $23 an hour
- Full-time
- High school diploma or GED
- Associate's degree
- 2 years
- Profit sharing
- Paid holidays
Quick Apply
Customer Service Representative - State Farm Agent Team Member
Susan Rosales - State Farm Agent —Ann Arbor, MI
- $40,000 - $75,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- 401(k)
- Paid time off
Quick Apply
Patient Services Representative
PACKARD HEALTH INC —Ann Arbor, MI
- Part-time
- Microsoft Word
- Microsoft Excel
- Computer literacy
Quick Apply
Guest Service Representative
AC Hotel Ann Arbor Downtown —Ann Arbor, MI
- $16 - $20 an hour
- Part-time
- Mid-level
- Hotel
- High school diploma or GED
- Paid holidays
- 401(k)
Quick Apply
3d
Field Service Representative - Aircraft Systems
Liebherr Aerospace Saline, Inc. —Saline, MI
- Online Application
- Computer literacy
- Engineering
- Mid-level
- Health insurance
- Dental insurance
13d
Career Specialist
Downriver Community Conference —Detroit, MI
- $20.53 an hour
- Weekends as needed
- Word processing
- Writing skills
- Public speaking
- 403(b) matching
- Health insurance
Quick Apply
Route Service Representative (4-Day Workweek)
Cintas —Westland, MI
- Full-time
- Inventory control
- Military
- High school diploma or GED
- Profit sharing
- AD&D insurance
9d
Customer Service Representative - State Farm Agent Team Member
John Avery - State Farm Agent —Ann Arbor, MI
- $40,000 - $50,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- 401(k)
- Paid time off
Quick Apply
Guest Service Representative
Residence Inn Ann Arbor Downtown —Ann Arbor, MI
- $16.50 - $17.00 an hour
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
- Paid holidays
- 401(k)
Quick Apply
Store Support
Home Depot —Ypsilanti, MI
- Entry level
- Time management
Patient Service Front Desk Representative (PSR)
Corner Health Center —Ypsilanti, MI
- $18 - $21 an hour
- Full-time
- Spanish
- Vital signs
- HIPAA
- Flexible schedule
Quick Apply
6d
Customer Service Representative
The Pit Pros —Ann Arbor, MI
- $15 - $17 an hour
- Full-time
- Bilingual
- Google Workspace
- Microsoft Excel
- Paid time off
- Employee discount
Quick Apply
Coordinator, Customer Service Representative
Careers at Little Caesars —Canton, MI
- Full-time
- Mid-level
- Office
- 3 years
Customer Service Representative - State Farm Agent Team Member
Demetrike Wells-O'Brien - State Farm Agent —Ann Arbor, MI
- $50,000 - $70,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Health insurance
- Paid time off
Quick Apply
Patient Services Representative I
Midwest Vision Partners —Adrian, MI
- Full-time
- High school diploma or GED
- Clinic
- Cleaning
- Paid holidays
- Health insurance
Quick Apply
Financial Services Representative
Michigan First Credit Union —Ypsilanti, MI
- Monday to Friday
- Mid-level
- High school diploma or GED
- Military encouraged
- Profit sharing
- Disability insurance
Customer Service & Order Entry Specialist
Backyard Products, LLC —Monroe, MI
- $16 - $18 an hour
- Full-time
- Microsoft Outlook
- Computer literacy
- Research
- Paid holidays
- Health insurance
Quick Apply
Customer Service Representative - State Farm Agent Team Member
Aaron Richards - State Farm Agent —Ann Arbor, MI
- $45,000 - $52,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply

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Sr. Customer Service Representative

Packaging Corporation of America -
Plymouth, MI

Apply Now

Job Details

Full-time
$55,000 - $68,000 a year

Benefits

AD&D insurance
Paid holidays
Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Microsoft Word
Microsoft Excel
Customer relationship building
Microsoft Outlook
Customer order taking
Sales order data entry
High school diploma or GED
Managing clients in a customer support role

Full Job Description

As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers — large and small — package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility.

People • Customers • Trust

The Senior Customer Service Representative is responsible for providing superior service to customers. This includes responding to customer inquiries regarding product availability, pricing, freight rates, allocations, and delivery dates, receiving new orders, and monitoring status of current orders. Additionally, the Senior Customer Service Representative is responsible for resolving complaints and requests for billing adjustments. The Senior Customer Service Representative normally handles larger and more complicated customer accounts and orders.

PRINCIPLE ACCOUNTABILITIES:

Receive, process, and track assigned orders through to scheduling. Consult with various internal departments to ensure order completeness, on-time delivery and accurate invoicing.

Communicate significant information regarding customer accounts/orders to appropriate internal departments including ensuring Sales Representatives are informed of pertinent activity regarding individual accounts.

Coordinate customer requests for product specifications, availability, shipping, quotations and estimates, samples.

Serve as a link between the customer and the design, sales and production teams to meet customer requirements including scheduling production, securing delivery dates, addressing order changes, and resolving complaints.

Maintain organized customer files.

Investigate and resolve customer complaints including billing issues and escalates to Manager or appropriate internal departments when needed.

Manage on-hand inventory levels and reconciles to customer orders, forecasts and just in time schedules; this includes taking physical inventory at month end.

May provide direction and support to other customer service representatives and/or provide back up to Customer Service Manager as needed.

BASIC REQUIREMENTS:

Education equivalent to high school diploma required.

Five (5) years’ previous work experience in a customer service role with experience handling customer orders on an order entry system, and maintaining / building strong positive customer business relationships.

Strong working knowledge of computer systems including experience with Microsoft Word, Excel, and Outlook

PREFERRED REQUIREMENTS:

Associates degree or college accounting coursework.

Two (2) years’ previous work experience in the manufacturing sector, containerboard and corrugated packaging industry.

Previous experience using an automated order entry system.

KNOWLEDGE, SKILLS & ABILITIES:

Strong attention to meeting and exceeding customer expectations.

The ability to network and build relationships with individuals of various experience and corporate positions.

Strong active listening and evaluating skills.

Strong analytical skills with the ability to handle detail oriented tasks and review multiple documents and reports.

Able to work in a fast paced, deadline-oriented environment, prioritize assignments, and handle multiple tasks.

Above average written and verbal communication skills with the ability to communicate to multiple audiences and purposes, and to effectively communicate with customers over the phone.

Strong organizational skills with the ability to handle numerous details, deadlines, and requests.

Previous experience working in a team environment preferred, or a strong understanding of the importance of open communication and information sharing among co-workers.

Able to work flexible hours or overtime as needed.

COMPENSATION AND BENEFITS

Starting salary range for position: $55,000 - $68,000
Bonus: Annual – Based upon individual contribution and overall, Company performance.
Paid Vacation: Three (3) weeks per calendar year. Pro-rata Vacation during the initial year of hire based upon start date within the calendar year.

Paid Holidays.
- medical, dental, and vision – and are automatically enrolled in life, AD&D, and disability coverages.
Upon hire, an employee is automatically enrolled in the 401k plan. The plan offers both pre-tax and Roth contribution options along with employer provided matching contributions.
Disclaimer: The Compensation and Benefits information in this posting represents PCA’s good faith and reasonable estimate of what it may pay for this position. The Company reserves the right to modify this information at any time, subject to applicable law.

PCA is an Equal Opportunity Employer

Qualified Applicants must apply at careers.packagingcorp.com to be considered.

Apply Now

Refine Your Search

customer support representative jobs in milan, mi

Sr. Customer Service Representative

Customer Support Representative - Evenings

Customer Service Representative

Customer Service Representative - State Farm Agent Team Member

Patient Services Representative

Guest Service Representative

Field Service Representative - Aircraft Systems

Career Specialist

Route Service Representative (4-Day Workweek)

Customer Service Representative - State Farm Agent Team Member

Guest Service Representative

Store Support

Patient Service Front Desk Representative (PSR)

Customer Service Representative

Coordinator, Customer Service Representative

Customer Service Representative - State Farm Agent Team Member

Patient Services Representative I

Financial Services Representative

Customer Service & Order Entry Specialist

Customer Service Representative - State Farm Agent Team Member

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