Company Overview: Venture (Venture Real Estate Co. & Venture Communities) is a boutique private equity real estate investment and management firm with a sterling track record. Venture partners with investors to acquire legacy-building multifamily real estate assets with significant upside potential.
Founded in March 2013 and headquartered in Cincinnati, Ohio, Venture has acquired more than 3,000 units and completed over $600 million in transactions. The firm focuses on value-add, B and C-class, 100+ unit communities, with a portfolio managed through its in-house property management firm, Venture Communities, recognized as a National Apartment Association Top Employer for 2023 and 2025.
Websites: https://www.vrec.com/ https://www.venturecommunities.com/careers
Position Summary:
The Lead Service Technician is the operational backbone of property maintenance within a designated zone. This role is for someone who takes pride in getting it done right—leading by example, maintaining high standards, and ensuring every work order reflects quality craftsmanship and reliable service.
You'll oversee a small team of Service Technicians across multiple properties, managing daily operations with discipline and precision. This is a working lead role: you'll carry your own workload while coordinating others, ensuring 24-48 hour work order completion, and maintaining safe, well-run communities.
If you're someone who thrives on structure, consistency, and tangible results—and you want to lead—this role offers autonomy, clear expectations, and the satisfaction of building something dependable.
Reports to: Regional Maintenance Manager
Direct Reports: 3–5 Service Technicians
Zone Coverage: Multiple properties (100+ unit Class B/C communities)
Key Duties & Responsibilities:
Daily Operations & Work Order Management
· Assign and prioritize daily work orders across your zone to ensure efficient coverage and 24-hour completion standards
· Perform hands-on maintenance work, including HVAC, plumbing, electrical, appliance repair, and general property upkeep
· Conduct quality control inspections to ensure all work meets company standards and safety protocols
· Monitor work order flow, identify bottlenecks, and adjust schedules to maintain throughput
Team Leadership & Development
· Provide on-site leadership and mentorship to 3–5 Service Technicians
· Train team members on technical skills, safety procedures, and company standards
· Conduct regular check-ins to ensure workload balance, skill development, and accountability
· Lead by example: model professionalism, work quality, and problem-solving in the field
Resident & Property Interaction
· Enter resident homes to diagnose and resolve service requests with professionalism and care
· Communicate clearly with residents about repairs, timelines, and next steps
· De-escalate concerns when needed, providing reassurance and demonstrating competence
· Maintain a clean, safe work environment and respect resident spaces
Coordination & Communication
· Collaborate with the Regional Maintenance Manager on priorities, escalations, and resource needs
· Coordinate with property management teams to align on service expectations and resident satisfaction
· Document completed work orders, inspections, and safety incidents accurately and on time
· Escalate complex issues or decisions when appropriate, while maintaining ownership of day-to-day operations
Preventive Maintenance & Safety
· Complete preventive maintenance scheduled work orders to minimize emergency repairs
· Ensure compliance with OSHA, Fair Housing, and company safety standards
· Maintain tools, equipment, and vehicles in safe, working condition
· Identify and address property safety hazards proactively
Competencies:
Technical Excellence: You bring strong mechanical aptitude and hands-on experience across HVAC, plumbing, electrical, and appliance systems. You take pride in doing the job right the first time and can troubleshoot efficiently without cutting corners. Process Discipline: You're methodical and systems-oriented. You follow procedures, maintain accurate documentation, and ensure consistency across your team. You don't need to reinvent the wheel—you perfect it.Quality & Attention to Detail: You have a low tolerance for sloppy work. You catch errors before they escalate, hold yourself and your team to high standards, and understand that details matter—especially in residents' homes. Calm Under Pressure: You stay steady in fast-paced, variable environments. When emergencies arise or residents are upset, you compartmentalize, focus on solutions, and keep moving forward without getting rattled. Reliable Leadership: You lead through consistency and competence, not charisma. Your team trusts you because you're dependable, fair, and clear. You don't need to be the loudest voice in the room—you're the one people count on. Independent Problem-Solving: You're comfortable making decisions autonomously within your zone—scheduling, prioritizing, and allocating resources—while knowing when to escalate or collaborate with your Regional Manager. Resident-Focused Professionalism: You understand that customer service matters, even in a transactional role. You communicate clearly, show respect for residents' homes, and provide reassurance when needed—without over-investing in small talk.
Work Environment:
What to Expect
· Fast-paced, variable tempo: Some days are steady; others require urgency and flexibility.
· Multi-property zone coverage: You'll move between properties, managing operations across your assigned area.
· Hands-on, working lead role: You'll carry a wrench and a clipboard—leading through example, not from a desk.
· Frequent resident interaction: You'll enter homes, explain repairs, and occasionally navigate tense situations with professionalism.
· Outdoor and indoor work: Exposure to weather, physical labor, and on-call responsibilities as needed.
· Team-oriented but autonomous: You'll coordinate with techs and your Regional Manager, but day-to-day decisions are yours.
What Makes This Role Rewarding
· Clear structure and expectations: We run on EOS. You'll have systems, accountability, and support.
· Autonomy within your zone: You own your schedule, priorities, and team performance.
· Company vehicle provided: No wear and tear on your personal vehicle—we equip you with the transportation you need.
· Tangible impact: You'll see the results of your work every day—clean, safe, well-maintained communities where residents are proud to live.
· Recognition and growth: Venture Communities is a National Apartment Association Top Employer. We invest in our people and promote from within.
Qualifications
Required
· 3+ years of experience in multifamily property maintenance or a related field
· EPA certification (Type I, II, or Universal preferred)
· Valid driver's license
· Ability to lift up to 50 lbs and perform physical labor (climbing, bending, standing for extended periods)
· Strong working knowledge of HVAC, plumbing, electrical, and appliance systems
· Proven ability to manage time, prioritize work, and meet deadlines
Preferred
· Previous experience in a lead or supervisory maintenance role
· CAMT (Certified Apartment Maintenance Technician) or equivalent certification
· Experience working in Class B/C multifamily communities
· Familiarity with property management software (AppFolio, Yardi, etc.) and work order systems
Why Venture Communities?
We're a vertically integrated property management company focused on operational excellence, responsive service, and long-term community stewardship. We don't chase trends—we build systems that work, invest in our teams, and take pride in what we do.
If you're looking for a role where your skills matter, your standards are respected, and your work creates lasting value, we'd like to meet you.
Pay: $30.00 - $33.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Company truck
- Dental insurance
- Employee discount
- Fuel card
- Health insurance
- Paid time off
- Paid training
- Parental leave
- Vision insurance
Work Location: In person
