Our mission is to provide the highest level of fun, safety, and comfort to our four-legged guests, as well as world-class service and convenience to their pet parents! If you feel you would be a great addition to our growing team, then apply with us today.
Whether you are checking in guests at the front desk, supervising playtime, or booking reservations in our corporate office, you’ll feel rewarded knowing that you're making Wag Hotels the #1 destination for pet parents looking for a home-away-from-home for their beloved furry family members.
We are urgently seeking hard-working, self-motivated, and passionate dog lovers to join our professional behind-the-scenes squad!!
The All Day Play (ADP) team members will play a vital role in the Wag Hotel operation. ADP interfaces with clients, their pets and all other staff members. ADP team members must have the ability to react to situations quickly and ensure there is constant attention on the group to ensure the upmost safety of our guests.
Responsibilities: Your duties will include, but are not limited to:
- Proper radio etiquette – radio with an earpiece is worn during each shift. Radio communication is expected daily. Announce breaks, “copy” arrivals, departures, answer questions from fellow team members, overall prompt communication.
- Efficiency - Each task is executed in a timely manner with detail.
- Room Card understanding/usage – colors, recording behavior & health notes, appetite, elimination & urination.
- Tab band collar understanding- colors and correlation with location in hotel
- Proper clean-up of feces, urine, vomit, etc.
- House Keeping: dishes, laundry, sanitizing play area, cleaning toys after each use, Zamboni operation. Follows proper procedure for all cleaning processes.
- Understands how to properly use housekeeping equipment – SMT, pump sprayers, hoses, hose end foamer, chemical dispensers, washer, dryer, dishwasher, etc.
- Set up play area before 7am each day and close down play area each night after ADP ends.
- Refreshing water bowls throughout the day.
- Follows company Time out Policy
- Animal Handling – porting in and out of room, interacting while completing checks in room, handling during a la carte services, playgroup supervision; small dog and large dog playgroup up to 35+ guests for 5+ hour period. Follows all Wag Hotels policies and protocol for handling and correction of guests, time out procedure, pull for day procedure, etc.
- Animal health & behavior – health checks (snout to tail assessment) completed daily on each guest. Ability to recognize and anticipate guest health and behavior concerns. This includes evaluating guest health and behavior, making decisions regarding needs for grooming/bathing, making decisions regarding needs for room and amenity changes, specialized care, and vet care. Includes communicating those needs to the GS Shift Lead or management team to address accordingly. Also includes communicating those needs to the client and making proper notation in animal software system.
- Full understanding and execution of daily ADP+ activities, camp and holiday activities.
- Full execution on daily memory completion for all ADP guests.
- Assist in the training of new ADP employees
- Safety – understands use of chemicals and follow PPE, eye wash station, incident reporting, bite reporting, proper use of fight prevention tools, cleaning up water puddles, dog fight protocol and proper guest handling per Wag Hotels policies.
- Client interaction arrival – greeting client and guest upon arrival. Introducing yourself. Asking questions as needed based on (ex: new guest, visible health or behavior concerns).
- Client interaction departure – Grab all toys and food based off notes on room card. Collar, harness, leash put on correctly. Update on guest behavior, appetite and elimination/urination given to owner upon departure. Thank client for bringing in their pup!
- Additional duties may apply depending on Tier Level
Qualifications:
- Experience working or volunteering in either kennel, shelter, rescue or veterinary facility preferred
- Excellent attention to detail
- Confidence to care for feline guests in a pet hotel environment.
- Ability to effectively adjust to major changes in work tasks and the work environment.
- Sets and maintains exceptionally high standards of cleanliness and sanitation guests.
- Organized and uses time management skills to stay on task to assigned duties.
- Must possess a good working knowledge of equipment assigned and must operate all equipment and uses chemicals assigned safely and efficiently.
- Treats dogs and cats humanely, with compassion and concern.
- Computer literacy (Word, Excel, Email, etc.)
- Must be able to work Holidays and Weekends
- A high affinity for pets
- Ability to handle dogs and cats of all personality types both on an off leash for a long period of time.
- Excellent customer service skills
- Ability to work and communicate appropriately in a team environment
Physical Requirements:
- Ability to lift up to 50 lbs.
- Ability to Reach and bend while standing for a long period of time.
- Ability to be around dogs and cats for an extended period of time.
Part-time Employee Benefits Include:
- Free daycare for your dog after your first 30 days
- Two weeks of free boarding for your dog or cat (during non-peak periods)
- 30% discount on all retail
- Health Benefits through 'Lemonaid'
- Retirement Savings Program through CalSavers
- Paid sick leave
Required Qualifications:
- Must be at least 18 years of age!
-High School Diploma or equivalent
-MUST be available to work evenings
- Must be able to work holidays and weekends (Please do not apply if you are unable to work on holidays).
- Computer literacy (Word, Excel, email, etc)
- Ability to lift 50 lbs
- Comfortable handling dogs and cats of all sizes, breeds, and personality types
- Experience working or volunteering in either kennel, shelter, rescue, or veterinary facility is preferred
Wag Hotels provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.'
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Work Location:
Work Remotely
Part-time Employee Benefits Include:
- Free daycare for your dog after your first 30 days
- 401K/Roth IRA though Human Interest
- Two weeks of free boarding for your dog or cat (during non-peak periods)
- 30% discount on all retail
- 20% off services (grooming, bathing, add-on activities)
- Paid sick leave
Job Type: Part-time
Pay: $18.70 - $21.20 per hour
Benefits:
- 401(k)
- Employee discount
- Flexible schedule
- Referral program
Application Question(s):
- Please describe your experience handling dogs and/or cats
- What qualities do you exemplify that make you an ideal candidate for working with animals?
- Working with dogs and cats can be challenging. Please describe these challenges and how you intend to overcome them.
- Have you graduated from high school and received a Diploma?
Education:
- High school or equivalent (Required)
Ability to Commute:
- Santa Clara, CA 95054 (Preferred)
Work Location: In person
