Top 1127 Customer service Jobs in Milpitas, Ca

Front Office Manager
Delta Hotel Santa Clara - Silicon Valley —Santa Clara, CA
- $87,000 - $91,000 a year
- Weekends as needed
- Spanish
- Microsoft Excel
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
Customer Solutions Representative
Pacific Coast Executives —Fremont, CA
- $50,000 - $60,000 a year
- Full-time
- High school diploma or GED
- Bachelor's degree
- In-person
Quick Apply
11d
Customer Service Manager
S&G Carpet and More —Santa Clara, CA
- $79,000 - $85,000 a year
- Weekends as needed
- Computer literacy
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Customer Associate/Cashier (tagalog speaking preferred)
LBC North America —Milpitas, CA
- $20 an hour
- Full-time
- Customer service
- Basic math
- Cash register
- Paid time off
- 401(k) matching
Quick Apply
Night Auditor / Guest Service Agent
Delta Marriott —Santa Clara, CA
- $24 an hour
- Weekends as needed
- Hospitality
- Customer service
- Word processing
- Employee discount
Quick Apply
Patient Services Representative - Front Desk - Fremont/Milpitas, CA
Center for Dermatology Cosmetic and Laser Surgery —Milpitas, CA
- $22 - $25 an hour
- 8 hour shift
- Ability to walk for extended periods
- Ability to climb stairs
- High school diploma or GED
Quick Apply
Customer Service Representative
Leanteq —Milpitas, CA
- $26 - $28 an hour
- Full-time
- Mid-level
- 3 years
- In-person
- Health savings account
- Health insurance
Quick Apply
2d
Front Desk Agent
Crescent Hotels & Resorts LLC —San Jose, CA
- $31.13 an hour
- Hotel
- Computer skills
- Negotiation
- Employee discount
Quick Apply
Dental office Front Staff/Receptionist - don't need experience -Full Training provided
Varni Dental —San Jose, CA
- $19 - $25 an hour
- Part-time
- Dental office
- In-person
- Entry level
- Profit sharing
- Disability insurance
Quick Apply
Front Desk/ Receptionist
Pearl Orthodontics —Fremont, CA
- $22 - $25 an hour
- Full-time
- Dental office
- Computer literacy
- No experience needed
- 401(k)
Quick Apply
12d
Receptionist / Front Desk
TD Beauty Spa —Milpitas, CA
- From $18.90 an hour
- Part-time
- English
- Organizational skills
- In-person
- Employee discount
- Flexible schedule
Quick Apply
12d
Front Desk Receptionist
ENVISION TOYOTA OF MILPITAS —Milpitas, CA
- $20 an hour
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Dealership
- Dental insurance
- Paid time off
Quick Apply
12d
Guest Service Agent
Sonesta —Milpitas, CA
- $24.50 - $25.00 an hour
- Part-time
- Serving
- Sales
- Basic math
- Paid parental leave
- Health savings account
11d
Front Desk Representative
P3 Physical Therapy Inc —Milpitas, CA
- $23 an hour
- Full-time
- No experience needed
- Clinic
- US work authorization
- Paid holidays
- Paid time off
Quick Apply
Customer Service Representative
Simple HealthKit —Milpitas, CA
- $25.98 - $31.29 an hour
- Full-time
- Spanish
- Google Workspace
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply
22h
Dental Front Desk Receptionist
CALAVERAS FAMILY DENTISTRY —Milpitas, CA
- From $22 an hour
- Part-time
- Bilingual
- Dental office
- HIPAA
- Health insurance
- Dental insurance
Quick Apply
4d
Call Center Representative
Washington Health Medical Group —Fremont, CA
- $27 - $34 an hour
- Full-time
- Ability to walk for extended periods
- High school diploma or GED
- Epic
Quick Apply
Cashier/Customer Service
Stuft Pizza Milpitas —Milpitas, CA
- $18.50 - $26.00 an hour
- Part-time
- Quick service & fast food restaurant
- In-person
- Food Handler Certification
- Employee discount
- Flexible schedule
Quick Apply
Customer Support Admin - IT
Honeywell Aerospace —San Jose, CA
- Full-time
- Travel
- Entry level
Front Desk Agent
Holiday Inn Express & Stuites San Jose Airport —San Jose, CA
- $20 - $22 an hour
- Part-time
- Hotel
- Organizational skills
- In-person
Quick Apply

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Front Office Manager

Delta Hotel Santa Clara - Silicon Valley -
Santa Clara, CA

Quick Apply

Job Details

Full-time
$87,000 - $91,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Employee discount
Paid sick time

Qualifications

Microsoft Excel
Managing inventory control systems
Managing teams in a customer support role
Team leadership
Coaching
Pricing analysis experience within hospitality industry
Revenue management
Managing hospitality teams
Frontline customer support management
Analysis skills
Property management systems (PMS)
Front desk
Yield management
Leadership
Hospitality management
Hotel management

Full Job Description

Job Summary

The Front Office Manager is responsible for leading the daily operations of the Front Office, ensuring exceptional guest experience while maintaining the highest standards of hospitality, operational excellence, and financial performance. This position oversees Front Desk, Guest Services, Reservations and related operations, ensuring compliance with brand standards, company policies, and service expectations.

This position will report directly to the Hotel Manager and General Manager

Job Duties and Responsibilities

Guest Experience & Daily Operations

Lead daily Front Office and Guest Services operations, including check-in/check-out, room assignments, and guest recovery, to ensure exceptional guest experiences.
Monitor guest satisfaction scores and feedback; identify trends and implement improvements to enhance the guest experience.
Conduct daily pre-shift meetings to communicate operational priorities and ensure alignment across hotel departments.
Oversee Lost & Found procedures to ensure timely and accurate return of guest belongings.

Team Leadership & Development

Provide leadership, coaching, and direction to Front Desk associates, fostering teamwork and accountability.
Recruit, interview, train, and develop Front Office associates on brand standards, service expectations, systems, and procedures.
Deliver ongoing coaching, performance feedback, recognition, and corrective action as needed to maintain service excellence.
Create staffing schedules based on occupancy levels, business demands, and operational needs, ensuring proper coverage.

Revenue & Financial Management

Oversee reservation systems, room inventory, rate management, and daily pricing strategies to maximize occupancy and revenue.
Partner with Revenue Management and hotel leadership to monitor RevPAR performance, occupancy trends, and financial results.
Ensure accurate handling of room inventory, reservations, billing, and front office financial reporting.
Review timekeeping records and approve payroll information to ensure accuracy and associate satisfaction.

Administration & Compliance

Maintain compliance with hotel policies, safety standards, and brand operating procedures.
Identify operational challenges, develop solutions, and implement processes to improve efficiency and guest satisfaction.
Maintain proper controls of Front Office supplies, equipment, keys, and guest service materials.
Communicate effectively with guests, associates, department leaders, and executives to support successful daily operations.
Support hotel initiatives, brand programs, and other operational responsibilities as assigned.

Qualifications

Front Office leadership experience is required. Candidates without hotel Front Office management experience will not be considered.
High school diploma or GED with a minimum of 3 years of experience in guest services management within a hotel or related hospitality environment; OR a two-year degree in Hotel and Restaurant Management, Hospitality Management, Business Administration, or a related field, with a minimum of 4 years of experience in guest services management within a hotel or related professional area.
Minimum of 2 years of experience supervising a team in a hospitality or customer service setting preferred.
Bilingual English/Spanish preferred.
Experience with Lightspeed PMS, MARSHA, GXP, MGS, and MICROS preferred.
Proficiency in Microsoft Office (Word, Excel, PowerPoint).
Excellent communication skills in person, by phone, in writing, electronically, or by email.
Proven ability to lead, coach, and develop associates while maintaining high levels of guest satisfaction.

Physical Demands

Stand and walk for extended periods throughout the shift.
Occasionally lift, carry, push, or pull items weighing up to 50 pounds.
Bend, reach, stoop, kneel, and use repetitive hand movements.
Work in a fast-paced environment while maintaining professionalism and attention to detail.
Respond quickly to guest and operational needs throughout the property.
Ability to work a flexible schedule, including nights, weekends, and holidays, based on business needs

What We Offer

Comprehensive benefits package, including Medical, Dental, and Vision insurance program.
401(k) participation with a company matching program.
Discounted travel benefits at exclusive rates.
Comprehensive time-off package, including vacation pay, sick pay, and holidays.
Complimentary employee meals.
And much more!

Job Type: Full-time

Pay: $87,000.00 - $91,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance

Experience:

Inventory Balancing at a Hotel: 2 years (Required)
Hotel Daily Room Inventory Management : 2 years (Required)
Hotel Daily Pricing Process: 2 years (Required)
Lightspeed PMS: 2 years (Required)
Marriott Front Office at a Hotel: 2 years (Required)
Hotel Revenue management: 2 years (Required)

Location:

Santa Clara, CA 95054 (Required)

Ability to Commute:

Santa Clara, CA 95054 (Required)

Ability to Relocate:

Santa Clara, CA 95054: Relocate before starting work (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

customer service jobs in milpitas, ca

Front Office Manager

Customer Solutions Representative

Customer Service Manager

Customer Associate/Cashier (tagalog speaking preferred)

Night Auditor / Guest Service Agent

Patient Services Representative - Front Desk - Fremont/Milpitas, CA

Customer Service Representative

Front Desk Agent

Dental office Front Staff/Receptionist - don't need experience -Full Training provided

Front Desk/ Receptionist

Receptionist / Front Desk

Front Desk Receptionist

Guest Service Agent

Front Desk Representative

Customer Service Representative

Dental Front Desk Receptionist

Call Center Representative

Cashier/Customer Service

Customer Support Admin - IT

Front Desk Agent

I want to receive the latest job alert for customer service in milpitas, ca

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