Top 1251 Guest experience leader Jobs in Milpitas, Ca

Front Office Manager
Delta Hotel Santa Clara - Silicon Valley —Santa Clara, CA
- $87,000 - $91,000 a year
- Weekends as needed
- Spanish
- Microsoft Excel
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
Assistant Sales Manager
Massage Envy —Pleasanton, CA
- $23 an hour
- Full-time
- Mid-level
- In-person
- Retail management
- Health insurance
- Dental insurance
Quick Apply
Fitness Studio Director
THE CAMP TRANSFORMATION CENTER SAN JOSE —San Jose, CA
- $69,000 - $75,000 a year
- Weekends as needed
- Hospitality
- Spanish
- Sales
- Health insurance
- Dental insurance
Quick Apply
5d
Restaurant Manager
Lazy Dog Family LLC —Dublin, CA
- $75,000 - $85,000 a year
- Full-time
- Sales
- ServSafe
- Restaurant management
- Health insurance
- Dental insurance
Quick Apply
14d
General Manager - Fast Casual Restaurant
CMR (Chicken Meets Rice) —Cupertino, CA
- $80,000 - $100,000 a year
- Weekends as needed
- Background check
- Sales
- Ability to walk for extended periods
- Paid training
- 401(k)
Quick Apply
Multi-Store Restaurant General Manager
Pho Hoa Noodle Soup —San Jose, CA
- $65,547.02 - $75,938.34 a year
- Weekends as needed
- Google Workspace
- ServSafe
- English
- Health insurance
- Paid time off
Quick Apply
12d
Retail Operator Partner
CHAGEE Modern TeaHouse —Santa Clara, CA
- $90,000 - $110,000 a year
- Hybrid work
- 3 years
- Travel
- Mentoring
- AD&D insurance
- Disability insurance
Quick Apply
6d
Assistant Sales Manager
Massage Envy —Castro Valley, CA
- $21 an hour
- Full-time
- Mid-level
- Clinic
- In-person
- Health insurance
- Dental insurance
Quick Apply
4d
Hotel Director of Sales and Marketing
Delta by Marriott Santa Clara Silicon Valley —Santa Clara, CA
- $170,000 a year
- Full-time
- Management
- Sales
- Marketing
- Disability insurance
- Health insurance
Quick Apply
Line Cook / Prep Cook - JOEY Valley Fair
JOEY Restaurants —Santa Clara, CA
- $18.45 - $30.00 an hour + tips
- Part-time
- Hospitality
- Ability to walk for extended periods
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Activity Director
Ivy Living —Milpitas, CA
- $26 - $28 an hour
- Weekends as needed
- Mid-level
- 21 years or older
- Criminal background check
- Store discount
- COVID-19 protective measures
Quick Apply
Automotive Service Technician/Mechanic
Land Rover Redwood City —Redwood City, CA
- $37 - $45 an hour
- Full-time
- ASE Certification
- Clean driving record
- Dealership
- Paid training
- Paid holidays
Quick Apply
Sales Consultant
Victra - Verizon Wireless Premium Retailer —Palo Alto, CA
- $40,000 - $64,000 a year
- Weekends as needed
- 18 years or older
- High school diploma or GED
- US work authorization
- Paid training
- Paid parental leave
Quick Apply
Activity Coordinator - ALZ
Ivy Living —Milpitas, CA
- $22 - $23 an hour
- Full-time
- 18 years or older
- Visual & Performing Arts
- Entry level
- Store discount
- COVID-19 protective measures
Quick Apply
Conference Event Staff
ImagineX Productions —Santa Clara, CA
- $22 - $25 an hour
- Temporary
- Ability to lift 50 pounds
- In-person
- Communication skills
Quick Apply
11d
Restaurant Manager
King's Fish House - San Jose —San Jose, CA
- $70,304 - $80,000 a year
- Weekends as needed
- Bar
- Sales
- 21 years or older
- Health savings account
- Health insurance
Quick Apply
13d
Retail Assistant Manager
Fjällräven North America —Palo Alto, CA
- $21 - $27 an hour
- Online Application
- Inventory management
- Mid-level
- Recruiting
- Health insurance
- Dental insurance
Quick Apply
4d
Cook
Lakeview Lodge —Redwood City, CA
- $19 - $25 an hour
- Full-time
- Background check
- Cooking
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Sales Consult
The Good Feet Store —Union City, CA
- $60,000 - $90,000 a year
- Full-time
- Spanish
- English
- Mid-level
- Paid training
- Health insurance
Quick Apply
3d
Chef Manager - Santa Clara Market
Bon Appetit —Santa Clara, CA
- $85,000 - $90,000 a year
- Full-time
- Background check
- ServSafe
- Customer service
- Commuter assistance
- Paid parental leave
Quick Apply

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guest experience leader jobs near milpitas, ca

Front Office Manager

Delta Hotel Santa Clara - Silicon Valley -
Santa Clara, CA

Quick Apply

Job Details

Full-time
$87,000 - $91,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Employee discount
Paid sick time

Qualifications

Microsoft Excel
Managing inventory control systems
Managing teams in a customer support role
Team leadership
Coaching
Pricing analysis experience within hospitality industry
Revenue management
Managing hospitality teams
Frontline customer support management
Analysis skills
Property management systems (PMS)
Front desk
Yield management
Leadership
Hospitality management
Hotel management

Full Job Description

Job Summary

The Front Office Manager is responsible for leading the daily operations of the Front Office, ensuring exceptional guest experience while maintaining the highest standards of hospitality, operational excellence, and financial performance. This position oversees Front Desk, Guest Services, Reservations and related operations, ensuring compliance with brand standards, company policies, and service expectations.

This position will report directly to the Hotel Manager and General Manager

Job Duties and Responsibilities

Guest Experience & Daily Operations

Lead daily Front Office and Guest Services operations, including check-in/check-out, room assignments, and guest recovery, to ensure exceptional guest experiences.
Monitor guest satisfaction scores and feedback; identify trends and implement improvements to enhance the guest experience.
Conduct daily pre-shift meetings to communicate operational priorities and ensure alignment across hotel departments.
Oversee Lost & Found procedures to ensure timely and accurate return of guest belongings.

Team Leadership & Development

Provide leadership, coaching, and direction to Front Desk associates, fostering teamwork and accountability.
Recruit, interview, train, and develop Front Office associates on brand standards, service expectations, systems, and procedures.
Deliver ongoing coaching, performance feedback, recognition, and corrective action as needed to maintain service excellence.
Create staffing schedules based on occupancy levels, business demands, and operational needs, ensuring proper coverage.

Revenue & Financial Management

Oversee reservation systems, room inventory, rate management, and daily pricing strategies to maximize occupancy and revenue.
Partner with Revenue Management and hotel leadership to monitor RevPAR performance, occupancy trends, and financial results.
Ensure accurate handling of room inventory, reservations, billing, and front office financial reporting.
Review timekeeping records and approve payroll information to ensure accuracy and associate satisfaction.

Administration & Compliance

Maintain compliance with hotel policies, safety standards, and brand operating procedures.
Identify operational challenges, develop solutions, and implement processes to improve efficiency and guest satisfaction.
Maintain proper controls of Front Office supplies, equipment, keys, and guest service materials.
Communicate effectively with guests, associates, department leaders, and executives to support successful daily operations.
Support hotel initiatives, brand programs, and other operational responsibilities as assigned.

Qualifications

Front Office leadership experience is required. Candidates without hotel Front Office management experience will not be considered.
High school diploma or GED with a minimum of 3 years of experience in guest services management within a hotel or related hospitality environment; OR a two-year degree in Hotel and Restaurant Management, Hospitality Management, Business Administration, or a related field, with a minimum of 4 years of experience in guest services management within a hotel or related professional area.
Minimum of 2 years of experience supervising a team in a hospitality or customer service setting preferred.
Bilingual English/Spanish preferred.
Experience with Lightspeed PMS, MARSHA, GXP, MGS, and MICROS preferred.
Proficiency in Microsoft Office (Word, Excel, PowerPoint).
Excellent communication skills in person, by phone, in writing, electronically, or by email.
Proven ability to lead, coach, and develop associates while maintaining high levels of guest satisfaction.

Physical Demands

Stand and walk for extended periods throughout the shift.
Occasionally lift, carry, push, or pull items weighing up to 50 pounds.
Bend, reach, stoop, kneel, and use repetitive hand movements.
Work in a fast-paced environment while maintaining professionalism and attention to detail.
Respond quickly to guest and operational needs throughout the property.
Ability to work a flexible schedule, including nights, weekends, and holidays, based on business needs

What We Offer

Comprehensive benefits package, including Medical, Dental, and Vision insurance program.
401(k) participation with a company matching program.
Discounted travel benefits at exclusive rates.
Comprehensive time-off package, including vacation pay, sick pay, and holidays.
Complimentary employee meals.
And much more!

Job Type: Full-time

Pay: $87,000.00 - $91,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance

Experience:

Inventory Balancing at a Hotel: 2 years (Required)
Hotel Daily Room Inventory Management : 2 years (Required)
Hotel Daily Pricing Process: 2 years (Required)
Lightspeed PMS: 2 years (Required)
Marriott Front Office at a Hotel: 2 years (Required)
Hotel Revenue management: 2 years (Required)

Location:

Santa Clara, CA 95054 (Required)

Ability to Commute:

Santa Clara, CA 95054 (Required)

Ability to Relocate:

Santa Clara, CA 95054: Relocate before starting work (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

guest experience leader jobs in milpitas, ca

Front Office Manager

Assistant Sales Manager

Fitness Studio Director

Restaurant Manager

General Manager - Fast Casual Restaurant

Multi-Store Restaurant General Manager

Retail Operator Partner

Assistant Sales Manager

Hotel Director of Sales and Marketing

Line Cook / Prep Cook - JOEY Valley Fair

Activity Director

Automotive Service Technician/Mechanic

Sales Consultant

Activity Coordinator - ALZ

Conference Event Staff

Restaurant Manager

Retail Assistant Manager

Cook

Sales Consult

Chef Manager - Santa Clara Market

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