Client Services Representative (Temporary)
Baker Tilly Vantagen, LLC —Oak Creek, WI
- $15.97 - $41.00 an hour
- Full-time
- HIPAA
- High school diploma or GED
- Associate's degree
Quick Apply
11d
Call Center Representative
UW Credit Union —Wauwatosa, WI
- From $20.50 an hour
- Full-time
- US work authorization
- Entry level
- Paid holidays
- Health insurance
6d
Customer Service Representative
Quality Heating, Cooling, Plumbing & Electric —Milwaukee, WI
- $20 - $28 an hour
- Full-time
- Computer literacy
- Communication skills
- Entry level
- Paid training
- Health insurance
Quick Apply
Customer Support Representative
Crisis Prevention Institute —Milwaukee, WI
- Full-time
- Hybrid work
- High school diploma or GED
- Analysis skills
- Bachelor's degree
- Health insurance
- 401(k)
Quick Apply
14d
Customer Service Representative (Hybrid)
Coloplast —New Berlin, WI
- $21 - $23 an hour
- Hybrid work
- Office
- High school diploma or GED
- Conflict management
- Health savings account
- Paid holidays
11d
Call Center Confirmer
EMPIRE HOME REMODELING INC —Milwaukee, WI
- Full-time
- Computer literacy
- Organizational skills
- Communication skills
- Paid training
Quick Apply
Customer Service Representative
Allstate Insurance Agency - David Kelley —Milwaukee, WI
- $55,000 - $80,000 a year
- Full-time
- Computer literacy
- Office
- High school diploma or GED
- Paid training
- 401(k)
Quick Apply
Call Center Representative
Kohler Credit Union —Mequon, WI
- $19.14 - $21.40 an hour
- Full-time
- Hospitality
- High school diploma or GED
- US work authorization
- Paid training
- Health savings account
Quick Apply
On-Site Customer Service Representative - Milwaukee, WI
Sharecare —Milwaukee, WI
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
Customer Service- Call Center for Medical Bil
Fusion Anesthesia Solutions —Brookfield, WI
- $20 - $23 an hour
- Full-time
- Bilingual
- Communication skills
- Entry level
Quick Apply
Customer Service Representative
Maverick Tech —Milwaukee, WI
- $25.12 - $29.08 an hour
- Full-time
- Microsoft Outlook
- ERP systems
- Mid-level
Quick Apply
5d
Seasonal Customer Service Representative - Milwaukee Airport
Enterprise Mobility —Milwaukee, WI
- $22.50 an hour
- Urgently hiring
- 18 years or older
- High school diploma or GED
- Driver's License
- On-the-job training
Customer Service Representative - Call Center
EMPIRE HOME REMODELING INC —Milwaukee, WI
- $16 an hour
- Full-time
- Analysis skills
- Communication skills
- Entry level
Quick Apply
Call Center Representative
Bath Concepts Independent Dealers —Milwaukee, WI
- Full-time
- Communication skills
- Entry level
Quick Apply
Member Service Representative- Dental
Dental Associates Ltd —Wauwatosa, WI
- Full-time
- Hybrid work
- Mid-level
- Office
- High school diploma or GED
- Health savings account
- Paid holidays
Quick Apply
Inbound Sales Representative (Remote/Central Time)
A Place for Mom —Milwaukee, WI
- $45,760 a year
- Weekends as needed
- Remote
- Microsoft Word
- Mid-level
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
Senior Sales Representative
Great Day Improvements: A Family of Brands —Brookfield, WI
- $150,000 - $250,000 a year
- Full-time
- Mid-level
- Driver's License
- Reliable transportation
- Employee discount
- Opportunities for advancement
Sales Representative
Plie Promotions —Brookfield, WI
- $55,000 - $90,000 a year
- Weekends as needed
- Hybrid work
- Mid-level
- Bachelor's degree
- Travel
- Paid training
- Health insurance
Quick Apply
3d
Sales Representative
Plie Promotions —Cedarburg, WI
- $55,000 - $90,000 a year
- Weekends as needed
- Hybrid work
- Mid-level
- Bachelor's degree
- Travel
- Paid training
- Health insurance
Quick Apply
3d
Refrigeration Specialist
Gustave A Larson Company —Pewaukee, WI
- Full-time
- Customer service
- 5 years
- Office
Quick Apply

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Client Services Representative (Temporary)

Baker Tilly Vantagen, LLC -
Oak Creek, WI

Quick Apply

Job Details

Full-time
$15.97 - $41.00 an hour
11 days ago

Qualifications

Customer communication
Employee relationship building
Conflict de-escalation
High school diploma or GED
Ethernet
Data interpretation
Clinical confidentiality policies
Customer data entry

Full Job Description

Overview

Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world’s leading financial centers – New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards. Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients. Baker Tilly Advisory Group, LP and its subsidiary entities are not licensed CPA firms.

Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Visit bakertilly.com or join the conversation on LinkedIn, Facebook and Instagram.

Please discuss the work location status with your Baker Tilly talent acquisition professional to understand the requirements for an opportunity you are exploring.

Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law.

Any unsolicited resumes submitted through our website or to Baker Tilly Advisory Group, LP, employee e-mail accounts are considered property of Baker Tilly Advisory Group, LP, and are not subject to payment of agency fees. In order to be an authorized recruitment agency ("search firm") for Baker Tilly Advisory Group, LP, there must be a formal written agreement in place and the agency must be invited, by Baker Tilly's Talent Attraction team, to submit candidates for review via our applicant tracking system.

Job Description:

We are looking to hire a temporary Client Services Representative to support our Benefits Administration team. This position will begin in September and run through March 2027.

Responsibilities:

Support large volumes of inbound and outbound contacts promptly.
Identify customer needs, clarify information, research issues and provide next steps and solutions.
Keep detailed records of contacts in the agent ticketing system.
Maintain ownership of contact experience and resolution for assigned casework.
Follow compliance guidelines and reference job aides when addressing varying topics.
Accurately and actively utilize the ticketing process to collaborate with team members and resolve assigned cases.
Maintain awareness of client updates, policy or procedure changes
Ability to meet or exceed established goals for both internal call monitoring audits, contact metrics, and client satisfaction surveys.
Project a professional attitude and positive image.
Build sustainable relationships with internal service partners.
Complete educational seminars to enhance knowledge, performance and maintain continuing educations requirements.
Demonstrate strong soft skills, including active listening, empathy, and adaptability. Anticipate customer needs and tailor responses accordingly.
Adhere to attendance and punctuality standards.
Adapt to change and meet the changing demands of the work environment.
Assist other department personnel as needed due to fluctuating workloads.
Compliance with HIPAA regulations and all Baker Tilly Vantagen guidelines.

Qualifications:

High School diploma required, associate's degree preferred.
2 years of customer service experience with high level of customer engagement in lieu of associate's degree.
A basic understanding of health insurance terminology is preferred.
Ability to effectively work in a remote contact center environment.
Strong data entry skills and proficiency in the use of a PC, including use of multiple applications simultaneously.
A hard-wired ethernet connection is required – high- speed WIFI with consistent minimum download speeds of 100 mbps and upload speeds of 10 mbps. Live demonstration of this may be required.
Ability to work in high pressure environment and deal effectively with all customers including strong de-escalation skills.
Commitment to high quality service.
Excellent oral & written communication skills.
Ability to locate and interpret complex information from a variety of data sources.
Ability to work in a fast-paced production and quality environment to meet required standards
Ability to work a flexible 8.5-hour shift based on business needs. Scheduled work hours may vary from day to day, and employees will be notified of schedule changes in advance.
Shift start times may be as early as 8:00 a.m. Eastern Time (ET), and some shifts may begin later in the day and end as late as 8:00 p.m. ET. Candidates must be able to accommodate varying schedules within these operating hours.
Ability to follow scripts, procedures, client-specific guidelines, and compliance requirements.
Understanding of confidentiality expectations, including handling sensitive personal and health-related information.

The pay rate range for this job position is $15.97 to $41.00. Actual compensation is influenced by a variety of relevant factors including but not limited to applicant’s skills, prior experience, qualifications, degrees, professional certifications, work arrangements and geographic location. Baker Tilly offers a comprehensive compensation and benefits package to eligible employees.

Quick Apply

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