Top 35 It manager Jobs in Milwaukee Wi

IT Help Desk Manager
Retail Data Systems of Wisconsin —Waukesha, WI
- From $65,000 a year
- Full-time
- Background check
- Hospitality
- Clean driving record
- Health insurance
- Dental insurance
Quick Apply
IT Manager - Corporate
AB Data Ltd —Milwaukee, WI
- $110,000 - $140,000 a year
- Extended hours
- Hybrid work
- Microsoft Excel
- Computer Science
- 5 years
6d
Manger of IT Support Service
Advocate Aurora Health —Grafton, WI
- $51.05 - $76.60 an hour
- Full-time
- Research
- Mid-level
- Office
IT Service Operations Supervisor
Milwaukee County —Milwaukee, WI
- $79,268.80 - $90,000.00 a year
- Online Application
- PMP
- Mid-level
- Windows
1d
IT Manager
Revolution Search Group —Milwaukee, WI
- $75,000 - $95,000 a year
- Full-time
- Mid-level
Quick Apply
Full Time Information Technology Manager
Behavioral Health Clinic —Milwaukee, WI
- $80,000 - $110,000 a year
- Full-time
- Computer Science
- Customer service
- HIPAA
- Paid holidays
- Disability insurance
Quick Apply
Infrastructure Supervisor
Eaton —Waukesha, WI
- $97,000 - $143,000 a year
- On call
- Hybrid work
- Background check
- Microsoft Outlook
- English
- Retirement plan
Information Technology Manager
Association of Equipment Manufacturers —Milwaukee, WI
- $78,500 - $82,100 a year
- Weekends as needed
- Hybrid work
- Research
- Mid-level
- Office
IT Project & Asset Manager
Steele Solutions —Milwaukee, WI
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Customer service
Quick Apply
Technology Integration Manager
Milwaukee Science Education Consortium, Inc —Milwaukee, WI
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Quick Apply
14d
Manager, Information Systems Applications (Remote)
Children's Wisconsin —West Allis, WI
- Full-time
- Remote
- 7 years
- Computer Science
- Bachelor's degree
MANAGER OF IT ANALYTICS
Milwaukee County Transit System —Milwaukee, WI
- $77,600 - $97,033 a year
- Full-time
- Office
- SQL
- Bachelor's degree
IT Manager
Kravit, Hovel & Krawczyk, s.c. —Milwaukee, WI
- From $65,000 a year
- Full-time
- Mid-level
- In-person
- Communication skills
- Profit sharing
- Health insurance
Quick Apply
10h
IT Manager - Engineering Services
Michels Corporation —Milwaukee, WI
- Senior level
- Communication skills
- Time management
- Health savings account
- Disability insurance
7d
IT Manager, WFM/HCM
Komatsu Mining Corp. —Milwaukee, WI
- $136,000 - $170,000 a year
- 3 years
- Bachelor's degree
- Mentoring
- Health savings account
- Disability insurance
Quick Apply
4d
IT Coordinator & Systems Manager
Zilli Hospitality —Waukesha, WI
- $55,000 - $65,000 a year
- Full-time
- 5 years
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
6h
Global IT Field Service Manager
Michels Corporation —Milwaukee, WI
- Clean driving record
- Construction site
- 3 years
- Health savings account
- Disability insurance
4d
IT Manager, Data & Analytics
Komatsu Mining Corp. —Milwaukee, WI
- $132,700 - $170,000 a year
- DevOps
- 3 years
- SQL
- Health savings account
- Disability insurance
Quick Apply
IT Security Supervisor
Charter Manufacturing Co., Inc. —Mequon, WI
- Full-time
- 5 years
- HIPAA
- Office
- Profit sharing
- Disability insurance
Quick Apply
12d
Senior IT Director, ERP Applications
Komatsu Mining Corp. —Milwaukee, WI
- $230,000 - $290,000 a year
- System design
- 11+ years
- Bachelor's degree
- Health savings account
- Disability insurance
Quick Apply

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IT Help Desk Manager

Retail Data Systems of Wisconsin -
Waukesha, WI

Quick Apply

Job Details

Full-time
From $65,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
401(k) matching
Life insurance
Retirement plan

Qualifications

Customer communication

Full Job Description

POSITION SUMMARY

Under the direction of the Director, Operations, the IT Help Desk Manager provides oversight of the Hospitality Help Desk team and the resources necessary for their success. Coordinates and enhances post sales customer interactions, support and projects. Promotes the department’s values, guiding principles and customer service philosophy.

DUTIES AND RESPONSIBILITIES

Manages Help Desk team in setting departmental goals and quality standards while meeting project deadlines.
Recruit, train and support help desk specialists and technicians.
Establishes individual/team goals and leads the technical and professional development for direct reports.
Ensures acceptable customer service levels are maintained and delivered in a timely manner.
Identify and assess areas of improvement, while establishing best practices through the entire technical support process.
Drive customer support improvement by actively responding to escalated inquiries and customer concerns.
Develop monthly reporting on the Help Desk team’s productivity and workload to adjust Help Desk staffing levels and support schedules.
Report on call trends and update team knowledgebase to assure quality support is provided to customers.
Provide trending information to other departments to refine site installation instructions and training, as well as service equipment resource requirements.
Reviews support and knowledgebase documents to validate they are current and relevant.
Work with internal leads and 3rd party partners to ensure Root Cause Analysis is completed and acted upon for all severity 1-2 issues
Schedules New Store Manager and Go-live support activities are scheduled and completed to Customer timelines.
Analyzes and contributes to the selection of hardware and software solutions based on our customers needs.
Assists in achieving financial objectives by contributing to an annual budget, scheduling expenditures, and analyzing variances.
Practices open and transparent communications with customers, teams, peers, and management.

QUALIFICATIONS

Education

A bachelor's degree in business, IT, or a related field is preferred.

Experience

Experience in customer service, sales, or account management
POS environment including restaurant and/or retail
Proven work experience in management

Skills and Knowledge

Advanced knowledge of POS computing environments.
Hands on experience with help desk contact management and remote-control software.
Solid technical background with an ability to give instructions to a technical and non-technical audience.
Customer-service oriented with a problem-solving attitude.
Excellent written and verbal communications skills.
Team management skills.
Good driving record, valid driver’s license and insured. Must be able to travel to customer sites.
Advanced experience with remote support applications.

Tools and Technology

Windows based PCs and Networking including tablets, mobile devices, and other wireless equipment.
Networking equipment including firewalls, routers, and switches.
Help Desk ticketing systems.
Google office products

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

This position requires spending a majority of time sitting or standing and talking and listening, with some walking, reaching and other minor physical activity.
Lifting or moving objects will be primarily under 25 lbs, with occasions of up to 50 lbs.
There are no special vision requirements.
The work environment may contain up to moderate noise (normal retail conditions).
The work environment will not contain any hazardous environmental conditions.
No protective clothing or equipment will be necessary in the work environment.

This job description reflects the current assignment of essential functions and is not meant to be all-inclusive or in any way construed as an employment contract. Duties and responsibilities may be assigned or reassigned to this position at any time and may be modified to reasonably accommodate an individual with a disability or for other reasons solely at management’s discretion.

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Retirement plan

Ability to Commute:

Waukesha, WI 53188 (Required)

Work Location: In person

Quick Apply

Refine Your Search

it manager jobs in milwaukee wi

IT Help Desk Manager

IT Manager - Corporate

Manger of IT Support Service

IT Service Operations Supervisor

IT Manager

Full Time Information Technology Manager

Infrastructure Supervisor

Information Technology Manager

IT Project & Asset Manager

Technology Integration Manager

Manager, Information Systems Applications (Remote)

MANAGER OF IT ANALYTICS

IT Manager

IT Manager - Engineering Services

IT Manager, WFM/HCM

IT Coordinator & Systems Manager

Global IT Field Service Manager

IT Manager, Data & Analytics

IT Security Supervisor

Senior IT Director, ERP Applications

I want to receive the latest job alert for it manager in milwaukee wi

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